ET2-OL20 WALL MOUNTED SENSOR TAP TROUBLESHOOTING
Initial Checks:
•
C
HECK
W
ATER
S
UPPLY
;
•
U
NPLUG ALL CABLES
,
INCLUDING THE PLUG BETWEEN THE BATTERY BOX AND THE SOLENOID
,
LEAVE
UNPLUGGED FOR
5
MINUTES
(
THIS GIVES THE ELECTRONICS A CHANCE TO RESET
);
•
C
HECK BATTERIES ARE INSTALLED CORRECTLY
,
CONSIDER REPLACING BATTERIES
(
EVEN IF TAP IS
MAINS POWERED
)
AS THIS WILL HIGHLIGHT ANY FAULT WITH POWER SUPPLY
/
OUTLET
.
CHECK
CONNECTIONS FOR SIGN OF DAMAGE
;
•
C
HECK SENSOR WINDOW IS CLEAN AND UNOBSTRUCTED
;
•
R
ECONNECT CABLES AND CONNECTIONS CAREFULLY AND RE
-
TEST
;
•
I
F RED LIGHT IS INDICATING WHEN HANDS ARE IN THE ACTIVATION ZONE AND YOU CAN HEAR THE
SOLENOID CLICKING BUT NO WATER IS COMING OUT
–
VALVE IS BLOCKED OR OBSTRUCTED
;
•
C
LEAN VALVE AND RE
-
TEST
.
NOTE
: If red light is on or flashing, this indicates that the unit is functioning correctly,
although there may not be enough power to activate the solenoid. A flashing red light
indicates that batteries are low and need replacing.
Issue
–
Erratic or Intermittent Self-Activation:
If the tap has just been installed
–
give it a few moments as the sensor needs time to adjust
to the environment. The sensor usually adjusts itself, but reflective light can interfere with
this process and cause it to self-activate. As this tap has a downward facing sensor, it is
more susceptible to reflective light than other models so may require manual adjustment.
NOTE:
•
I
F USERS ARE HAVING TROUBLE WITH ACTIVATION
–
NOTE THAT THE SENSOR ACTUALLY SITS BACK
FROM THE TIP OF THE SPOUT AND HANDS NEED TO BE POSITIONED CORRECTLY IN ORDER TO
OPERATE
;
•
E
NSURE THAT THE TAP HAS BEEN INSTALLED AT A MINIMUM DISTANCE OF
250
MM FROM THE
BOTTOM OF THE BASIN
;
•
S
ENSORS CAN BE ADJUSTED AS LONG AS SENSOR HEIGHT IS BETWEEN
160-250
MM FROM THE
BOTTOM OF THE BASIN
,
ADJUSTMENT SHOULD STOP SELF
-
ACTIVATION
.
(
SEE OVER PAGE
);
•
N
O ADJUSTMENT CAN BE MADE TO STOP SELF
-
ACTIVATION IF INSTALLED AT A HEIGHT LESS THAN
160
MM
.
Issue
–
Dripping Tap:
Caused by debris in the water supply. *Components of sensor taps are particularly susceptible
to debris, so supply lines must be flushed more thoroughly prior to installation than for a
standard tap. This is particularly important in a new build or where supply lines have been cut
into for other plumbing fixtures after the tap has been installed. If your tap is dripping, clean
out solenoid valve filter and reset the tap. If the continues to drip, we recommend that you
