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Getting Help
Enterasys 800-Series Hardware Installation Guide xvii
Getting Help
For additional support related to the product or this document, contact Enterasys Networks using
one of the following methods:
Before contacting Enterasys Networks for technical support, have the following data ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (such as layout, cable type, other relevant
environmental information)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web www.enterasys.com/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1888
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support/
Email support@enterasys.com
To expedite your message, please type
[
Enterasys 800-Series
]
in the subject
line.