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5. TESTING AND TROUBLESHOOTING
Each piece of equipment installed in the WR-15U should
be tested according the manufacturer’s instructions.
6. CUSTOMER SERVICE
Customer Sales and General Support
Monday through Friday, 8:00 a.m.
– 5:00 p.m. CST
Toll Free: 800-980-ECOM (3266), Local: 630-444-0778
24/7 Sales Support: [email protected]
24/7 Technical Support:
Toll Free: 800-841-1005
E-mail: [email protected]
Enginuity Communications
3545 Stern Avenue
St. Charles, IL 60174
7. WARRANTY & REPAIRS
Warranty
Enginuity warrants this product for one (1) year from date
of purchase. Any attempt to repair or modify the
equipment by anyone other than an authorized Enginuity
representative will void the warranty.
This limited warranty does not cover any losses or
damages resulting from shipment to or from the
customer, or from improper installation, abuse,
modifications, or unauthorized repair by other than
Enginuity personnel.
Repair and Return
Enginuity equipment will be repaired or replaced without
cost during the warranty period if the product is defective
for any reason other than abuse, improper use, or
improper installation. Before returning defective
equipment, first request a Return Material Authorization
(RMA) number from Enginuity. Once an RMA number is
obtained, return the unit, freight prepaid, along with a brief
description of the problem, to:
Enginuity Communications
3545 Stern Avenue
St. Charles, Illinois 60174
ATTN: Repair & Return Dept.
Replacements will be shipped in the fastest manner
consistent with the urgency of the situation. Repair or
replacement of faulty equipment beyond the warranty
period is available for a nominal charge.
Figure 11. Cable take-up reel routing
