Diagnostics and troubleshooting
Micropilot FMR60B HART
40
Hauser
Device is not visible in the live list
• Possible cause: No Bluetooth connection available
Remedial action: Enable Bluetooth in the field device via display or software tool and/or
in the smartphone/tablet
• Possible cause: Bluetooth signal outside range
Remedial action: Reduce distance between field device and smartphone/tablet
The connection has a range of up to 25 m (82 ft).
Operating radius with intervisibility 10 m (33 ft)
• Possible cause: Geopositioning is not enabled on Android devices or is not permitted for
the SmartBlue app
Remedial action: Enable/permit the geopositioning service on Android device for the
SmartBlue app
• Display does not have Bluetooth
Device appears in the live list but a connection cannot be established
• Possible cause: The device is already connected with another smartphone/tablet via
Bluetooth
Only one point-to-point connection is permitted
Remedial action: Disconnect the smartphone/tablet from the device
• Possible cause: Incorrect user name and password
Remedial action: The standard user name is "admin" and the password is the device serial
number indicated on the device nameplate (only if the password was not changed by the
user beforehand)
If the password has been forgotten, contact Hauser Service
(
www.addresses.endress.com
)
Connection via SmartBlue not possible
• Possible cause: Incorrect password entered
Remedial action: Enter the correct password, paying attention to lower/upper case
• Possible cause: Forgotten password
Remedial action: Contact Hauser Service (
www.addresses.endress.com
)
Login via SmartBlue not possible
• Possible cause: Device is being put into operation for the first time
Remedial action: Enter the user name "admin" and the password (device serial number),
paying attention to lower/upper case
• Possible cause: The electric current and voltage are not correct.
Remedial action: Increase the supply voltage.
Device cannot be operated via SmartBlue
• Possible cause: Incorrect password entered
Remedial action: Enter the correct password, paying attention to lower/upper case
• Possible cause: Forgotten password
Remedial action: Contact Hauser Service (
www.addresses.endress.com
)
• Possible cause:
Operator
option has no authorization
Remedial action: Change to
Maintenance
option
11.3 Diagnostic information on local display
11.3.1 Diagnostic message
Measured value display and diagnostic message in alarm condition
Faults detected by the self-monitoring system of the device are displayed as a diagnostic
message in alternation with the unit.
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