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41978-2-0321
Page 52
PROBLEM OBSERVED
POSSIBLE CAUSE
CORRECTIVE MEASURE
Glass soots, and/or soot deposits
collected on logs.
Flame impingement on logs incorrect.
Check and adjust log position. Contact
Empire Comfort Systems, Inc.
Debris around throat of main burner.
Inspect the opening at the base of the main
burner. It is imperative that
NO
material be
placed in this opening.
Glass door is not properly sealed. Verify that
the seal is seated to the firebox face. The
seal must be even and the door centered.
Both spring clamps must be properly latched.
Check air shutter setting.
See Specifications, page 12.
Fireplace produces unwanted odors
Initial burn-off of manufacturing chemicals
Ventilate room until odor stops
Whistle noise from fireplace
Check gas pressure
Adjust gas pressure to recommended
setting.
Air in gas line
Bleed lines
Shut-off not in fully open position
Open valve to full position
Spiral gas flex line pinched or too small
diameter line
Straighten flex line where pinched or
replace gas feed line with larger diameter
Flame is faint or “ghosting”
Too much crushed glass media or too
many logs/rocks on burner surround
Remove excessive media. Reduce number
of logs/rocks
IP - CONTROL SYSTEM TROUBLESHOOTING (CONT’D)
With proper installation and maintenance, your new Direct-Vent Gas Fireplace will provide years of trouble-free service. If you do experience a problem,
refer to the Troubleshooting Guide below. This guide will assist a qualified service person in diagnosis and corrective action.