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27829-5-0115

Page 24

If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the 

gas quality or pressure is low, contact your local gas supplier immediately.

1.  When ignitor button is pressed, there is no spark at odS/

pilot. 

a.  Ignitor electrode not connected to ignitor cable - Reconnect 

ignitor cable.

b.  Ignitor electrode positioned wrong - Replace pilot.

c.  Ignitor electrode is broken - Replace pilot.

d.  Ignitor cable pinched or wet. Keep ignitor cable dry - Free 

ignitor cable if pinched by any metal or tubing. 

e.  Broken ignitor cable - Replace ignitor cable.

f.  Bad piezo ignitor - Replace piezo ignitor.

2.  Appliance produces unwanted odors.

a.  Appliance burning vapors from paint, hair spray, glues, etc. 

- Ventilate room. Stop using odor causing products while 

heater is running.

b.  Gas leak - Locate and correct all leaks.

3.  Appliance shuts off during use. (Pilot and main burner are 

off.)

a.  Not enough fresh air is available for ODS/pilot to operate - 

Open window and/or door for ventilation.

b.  Low line pressure - Contact local gas company.

c.  ODS/pilot is partially clogged - Clean ODS/pilot.

d.  Defective thermocouple - Replace pilot.

4.  Appliance shuts off during use. (Pilot stays on.)

a.  Low line pressure - Check line pressure to the valve.

b.  Defective  thermopile  -  Check  pilot  flame,  check  wire 

connections, output should be a minimum of 325 millivolts 

across TH/TP and TP terminals with ON/OFF switch off.

5.  Gas odor even when control knob is in off position.

a.  Gas leak - Locate and correct all leaks.

b.  Control valve defective - Replace control valve.

6.  When ignitor button is pressed, there is spark at odS/pilot, 

but no ignition.

a.  Gas supply turned off or manual shutoff valve closed - Turn 

on gas supply or open manual shutoff valve.

b.  Control knob not in PILOT position - Turn control knob to 

PILOT position.

c.  Control knob not pressed in while in PILOT position - Press 

in control knob while in PILOT position.

d.  Air in gas lines when installed - Continue holding down control 

knob. Repeat igniting operation until air is removed.

e.  ODS/pilot is clogged - Replace ODS/pilot assembly or get 

it serviced.

g. Gas regulator setting is not correct - Replace gas 

regulator. 

7.  odS/pilot lights but flame goes out when control knob is 

released.

a.  Control knob not fully pressed in - Press in control knob 

fully.

b.  Control knob not pressed in long enough - After ODS/pilot 

lights, keep control knob pressed in 30 seconds.

c.  Manual Shutoff valve not fully open - Fully open manual 

shutoff valve.

d.  Thermocouple connection loose at control valve - Hand 

tighten until snug, then tighten 1/4 turn more.

e.  Pilot  flame  not  touching  thermocouple,  which  allows 

thermocouple to cool, causing pilot flame to go out. this 

problem could be caused by either low gas pressure or dirty or 

partially clogged ODS/pilot - Contact local gas company. 

f.  Thermocouple damaged - Replace thermocouple.

h.  Control valve damaged - Replace control valve.

8.  Burner does not light after odS/pilot is lit.

a.  Burner orifice clogged - Clean burner or replace main burner 

orifice.

b.  Burner  orifice  diameter  is  too  small  -  Replace  burner 

orifice.

c.  Inlet  gas  pressure  is  too  low  -  Contact  qualified  service 

person. 

9.  If burning at main burner orifice occurs (a loud, roaring 

blow torch noise).

a.  You must turn off burner assembly and contact a qualified 

service person.

b.  Manifold pressure is too low - Contact local gas company.

c.  Burner  orifice  clogged  -  Clean  burner  or  replace  burner 

orifice.

10.  Logs appear to smoke after initial operation.

a.  Vapors from paint or curing process of logs - Problem will 

stop after a few hours of operation. Run the heater with the 

damper open if you have one, or open a window for the first 

few hours. 

  Log heater is intended to be smokeless. Turn OFF heater 

and call qualified service person.

11.  Heater produces a whistling noise when main burner is 

lit.

a.  Turning control knob to HIGH position when main burner is 

cold - Turn control knob to LOW position and let warm up 

for a minute.

b.  Air in gas line - Operate burner until air is removed from 

line. Have gas line checked by local gas company.

c.  Dirty or partially clogged burner orifice - Clean burner or 

replace burner orifice.

12.  No gas to pilot.

a.  LP-regulator shut down due to inlet pressure too high - 

Verify LP tank regulator is installed and set at 11" to 13" 

w.c. Replace regulator on heater.

TRouBLeSHooTING

SyMPToMS - PoSSIBLe cAuSeS ANd coRRecTIoN

Содержание VFSM-18-3

Страница 1: ...e is only for use with the type of gas indicated on the rating plate This appliance is not convertible for use with other gases Installer Leave this manual with the appliance Consumer Retain this manual for future reference WARNING If the information in these instructions are not followed exactly a fire or explosion may result causing property damage personal injury or loss of life Do not store or...

Страница 2: ...CONTENTS 1 2 3 4 5 6 VFSR SHOWN Items not shown to scale Index Number Description Quantity Supplied 1 Burner Assembly 1 2 Decorative Rocks 2 bags 3 Valve Shield VFSM models 1 4 Rock Wool 1 bag 5 Hardware Package 1 6 Log Switch 1 See Parts Lists on page 25 for ordering replacement parts Do not order batteries bolts screws washers or nuts They are standard hardware items and can be purchased at any ...

Страница 3: ...TILATION AIR 12 CLEARANCES 13 14 COMBUSTIBLE MATERIAL 15 FIREPLACE PREPARATION 15 INSTALLING AS A VENTED APPLIANCE 16 BEFORE FULLY INSTALLING THE APPLIANCE 16 GAS SUPPLY 17 PLACEMENT OF GLOWING EMBERS AND LAVA ROCK 18 OPERATION INSTRUCTIONS FLAME APPEARANCE 18 LIGHTING INSTRUCTIONS VFSR 16 18 24 30 19 LIGHTING INSTRUCTIONS VFSM 18 24 30 20 PILOT FLAME CHARACTERISTICS 21 CLEANING AND SERVICING 22 W...

Страница 4: ...p to the level of openings in the burner top 10 Annual inspection and cleaning by your dealer or a qualified service technician is recommended to pre vent malfunction and or sooting 11 Install logs according to the installation instructions Do not alter log placement from the prescribed layout in this manual Only use Empire Logs specially made for this burner 12 Verify the venturi tube is not bent...

Страница 5: ... 000 VFSM 18 Propane Manual 1 65mm 32 000 27 000 22 000 VFSR 24 Natural Millivolt 33 36 000 25 000 VFSR 24 Propane Millivolt 50 36 000 25 000 VFSM 24 Natural Manual 33 36 000 27 000 22 000 VFSM 24 Propane Manual 50 36 000 27 000 22 000 VFSR 30 Natural Millivolt 32 38 000 26 000 VFSR 30 Propane Millivolt 49 38 000 26 000 VFSM 30 Natural Manual 31 38 000 27 000 22 000 VFSM 30 Propane Manual 49 38 00...

Страница 6: ...ur gas company before changing spud orifice size IMPORTANT Read all instructions carefully before starting installation Failure to follow these installation instructions may result in a possible fire hazard and will void the warranty Save this manual for future reference Please read this manual before installing and using the appliance Instructions to Installer 1 Installer must leave instruction m...

Страница 7: ...at the oxygen supply at the higher levels will be less than that at the heater In this type of application a fan to circulate the structure air will minimize this effect The use of this fan will also improve the comfort level in the structure When a fan is used to circulate air it should be located so that the air flow is not directed at the burner DANGER The installer of this product is responsib...

Страница 8: ...le or tobacco smoke and pet hair will be drawn toward the fireplace These can lead to soot build up on logs fireplace walls and even walls of the room To prevent malfunctions and sooting have your dealer perform an inspection and cleaning each year be fore the heating season If you have pets or excessive dust more frequent cleaning may be necessary See cleaning and service section in this manual U...

Страница 9: ...ped gas can adsorb or absorb onto or into walls masonry and other materials and fabrics in a room That will take some of the odorant out of the gas reducing its odor intensity LP Gas may stratify in a closed area and the odor intensity could vary at different levels Since it is heavier than air there may be more odor at lower levels Always be sensitive to the slightest gas odor If you detect any o...

Страница 10: ... supplied for use with the log set 6 Also refer to IMPORTANT SAFETY INFORMATION on pages 7 and 9 of this manual WARNING DO NOT OPERATE THIS GAS LOG SET WITH GLASS DOORS CLOSED Clothing or other flammable material should not be placed on or near the appliance Do not place trash or other articles on the log set during operation During manufacturing fabricating and shipping various components of this...

Страница 11: ...hen handling logs to prevent skin irritation Logs are fragile Handle with care Qualified Installing Agency Installation and replacement of gas piping gas utilization equip ment or accessories and repair and servicing of equipment shall be performed only by a qualified agency The term qualified agency means any individual firm corporation or company that either in person or through a representative...

Страница 12: ... of all appliances installed in that space Rooms communicating directly with the space in which the appliances are installed through openings not furnished with doors are considered a part of the unconfined space Unusually Tight Construction The air that leaks around doors and windows may provide enough fresh air for combustion and ventilation However in buildings of unusually tight construction y...

Страница 13: ...e wall The ceiling must be at least 36 for the 16 burner and 41 for 18 24 and 30 burner from the fireplace opening Mantel Clearances Without Hood You must have non combustible materials above the fireplace opening Non combustible material must extend at least 12 above fireplace opening With sheet metal you must have non combustible material behind it Heat resistant materials such as slate and marb...

Страница 14: ...ith sheet metal you must have non combustible material behind it Heat resistant materials such as slate and marble must be at least 1 2 thick Sheet metal should not be installed onto combustible material Example A mantel may project from the wall a maximum of 2 at a minimum of 8 above the opening and a maximum of 6 at a minimum of 15 above the opening LOFT BURNER IN FIREPLACE OR FIREBOX 8 14 25 15...

Страница 15: ...bustible materials where indicated for the fireplace installation Non combustible materials do not ignite or burn as a result of using the fireplace These include metal brick ceramic concrete slate glass and plaster Adhesives must be rated for COMBUSTIBLE MATERIAL FIREPLACE PREPARATION fireplace high temperature applications Any mechanical fas teners used to install materials must also be non comb...

Страница 16: ...he fireplace firebox floor Drill two 2 5 32 diameter holes approximately 1 1 2 deep for masonry screws or 1 8 hole for sheet metal screws 3 Anchor the grate to the fireplace firebox floor using the screws provided Refer to Figure 13 Proper installation of the grate is essential to prevent any movement of the gas logs and controls during operation Figure 13 VFSR Shown INSTALLING AS A VENTED APPLIAN...

Страница 17: ...pipe capped or plugged for pressure test Never pressure test with appliance connected control valve will sustain damage A gas valve and ground joint union should be installed in the gas line upstream of the gas control to aid in servicing It is required by the National Fuel Gas Code that a drip line be installed near the gas inlet This should consist of a vertical length of pipe tee connected into...

Страница 18: ...well as the main flame should be visually checked as the log set is installed In normal operation at full rate after 10 to 15 minutes the flame appearance should be sets of yellow flames Notice All flames will be random by design flame height will go up and down Glowing embers rock wool can cover the pan burner in between the front and middle logs but very little is necessary to cover this area Ex...

Страница 19: ...Wait 30 seconds before readjusting the heater when the control knob has been turned down to a lower setting HI LO REGULATOR CONTROL KNOB PIEZO IGNITOR FOR YOUR SAFETY READ BEFORE LIGHTING A This appliance has a pilot which must be lighted by hand When lighting the pilot follow these instructions exactly B Before lighting smell all around the appliance area for gas Be sure to smell next to the floo...

Страница 20: ...will not stay lit after several tries push and turn the gas control knob clockwise to OFF and wait 15 seconds Repeat steps 6 through 9 10 Push in control knob and turn to desired setting 1 2 3 The control knob must be set at either the low or high position and the control knob will pop out when positioned correctly Do not set the control knob at a position between pilot 1 2 3 1 Turn control knob c...

Страница 21: ...ttern The incorrect pilot flame is not touching the thermocouple This will cause the thermocouple to cool When the thermocouple cools the heater will shut down VFSR Pilot Correct Pilot Flame Pattern Figure 20 Incorrect Pilot Flame Pattern Figure 21 If pilot flame pattern is incorrect as shown in Figure 21 See Troubleshooting page 24 VFSM Pilot Correct Pilot Flame Pattern Figure 22 Incorrect Pilot ...

Страница 22: ...h gently with soap and water Refer to manual for correct log placement PERIODIC CLEANING Refer to parts diagram for location of items discussed below Do not use cleaning fluid to clean logs or any part of heater Logs brush with soft bristle brush or vacuum with brush attachment Remove loose particles and dust from the burner areas controls piezo covers and grate Don t remove media from inside burn...

Страница 23: ... you ignite the pilot the thermocouple produces millivolts electrical current which energizes the magnet in the gas valve After 30 seconds to 1 minute time period you can release the gas control knob and the pilot will stay ON Allow your pilot flame to operate an additional one 1 to two 2 minutes before you turn the gas control knob from the PILOT position to the ON position This time period allow...

Страница 24: ...place ODS pilot assembly or get it serviced g Gas regulator setting is not correct Replace gas regulator 7 ODS pilot lights but flame goes out when control knob is released a Control knob not fully pressed in Press in control knob fully b Control knob not pressed in long enough After ODS pilot lights keep control knob pressed in 30 seconds c Manual Shutoff valve not fully open Fully open manual sh...

Страница 25: ...an be ordered by your Service Person or Dealer Proof of purchase is required for warranty parts All parts listed in the Parts List have a Part Number When ordering parts first obtain the Model Number and Serial Number from the name plate on your equipment Then determine the Part Number not the Index Number and the Description of each part from the fol lowing illustration and part list Be sure to g...

Страница 26: ...389 CERAMIC MEDIA NS R2809 DAMPER CLAMP INCLUDED IN HARDWARE PACKAGE NS 11788 DECORATIVE ROCK 2 REQ D NS 15998 ROCK WOOL VFS M R 16 NS 15999 ROCK WOOL VFS M R 18 NS 15970 ROCK WOOL VFS M R 24 30 MILLIVOLT SYSTEM 6 R3624 PILOT NAT 6 R3623 PILOT LP 8 R7063 PILOT REGULATOR NAT ONLY 10 26321 BURNER SUPPORT RIGHT 16 10 26291 BURNER SUPPORT RIGHT 18 24 30 11 20294 VALVE BRACKET 12 R10405 GAS VALVE NAT 1...

Страница 27: ...27829 5 0115 Page 27 20 21 PARTS VIEW ...

Страница 28: ...be kept to verify purchase date and establish warranty period Ready access to the appliance for service What Is Not Covered Damages that might result from the use misuse or improper installation of this appliance Travel diagnostic costs and freight charges on warranted parts to and from the factory Claims that do not involve defective workmanship or materials Unauthorized service or parts replacem...

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