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1.3
Technical support
Contact your local representative or go to the AMS Trex Device Communicator website for
technical support contact information.
1.3.1
Information to provide to technical support
Before you call technical support personnel, have a detailed description of the issue,
including the information below (if applicable). Ensure you have the user manual for the
devices or digital control system available.
Information about the Trex unit
•
Operating system version on the Trex unit. (Tap
Settings
>
About
.)
•
The serial number of the Trex unit. You can view the serial number from the
Settings
.
(Tap
Settings
>
About
>
CPU Board Serial Number
.) The serial number is located on the
label on the bottom of the Trex unit, near the power module LEDs.
•
Version number for the application. (Tap
Settings
>
Installed Applications
.)
Troubleshooting device communication issues
•
Does the control system support HART
®
or FOUNDATION
™
fieldbus
communications?
•
What is the manufacturer and model of the control system?
•
What is the device manufacturer name (or ID) and model revision of the device
(exact spelling if possible)?
•
What task is being performed when the communication problem occurs?
•
Can AMS Device Manager or another Trex unit communicate with the device?
•
Are you having communication problems with multiple devices?
•
Are there any error messages displayed when attempting to communicate with a
device?
•
Does communication work when certain devices or processes are not running?
•
What is the total cable length run from the termination panel to the device?
When you are working with HART devices, answer the following questions:
•
What is the loop impedance (resistance value) in the HART loop?
•
If a HART multiplexer is being used, what is the manufacturer and model?
•
Is the device in burst mode?
•
Is the device address set to "0"?
•
Is more than one device on the loop?
•
Is another master (primary or secondary) on the loop? (For example, a control
system or multiplexer.)
•
Is the device powered by the Trex unit or an external power supply?
AMS Trex Device Communicator User Guide
2
User Guide
Содержание AMS Trex
Страница 1: ...User Guide Rev 3 August 2017 AMS Trex Device Communicator User Guide ...
Страница 8: ...Contents vi User Guide ...
Страница 130: ...Field Communicator application 122 User Guide ...
Страница 186: ...Fieldbus Diagnostics application 178 User Guide ...
Страница 198: ...Technical specifications 190 User Guide ...
Страница 206: ...Glossary 198 User Guide ...