Opening a service request
Contact Customer Service to request service for your VxRail Appliance.
Procedure
1
Click
SUPPORT
in VxRail Manager to navigate to the
Support
tab.
2
If you have more than one appliance, click the
arrow
next to
Open a Service Request
. A list of
the appliances in your cluster is shown.
3
Click the appliance for which you want service. A service request form open in a new browser
tab. The form is prepopulated with information about the appliance you selected.
4
Fill out the required information and click
Submit
.
5
If you have a single appliance, or want to submit a general service request, click
Open a Service
Request
. A Support eServices page opens in a new browser tab where you can open a request
for service.
Viewing VxRail Series community updates
Browse and read the most recent activity from the VxRail Series community forums.
Procedure
1
Click
SUPPORT
in VxRail Manager to navigate to the
Support
tab.
2
Observe the
VxRail Community
list. The most recent activity from the VxRail Series community
is shown.
3
Click the title of a message or article to view that topic in a new browser tab.
Using the support knowledge base
Search, access, and view the support knowledge base.
Procedure
1
Click
SUPPORT
in VxRail Manager to navigate to the
Support
tab.
2
Type your search terms in the
Knowledge Base
search field and press Enter or click the
magnifying glass icon. If you have not
Linking your Online Support account to VxRail Manager
(see page 44) with VxRail Manager, you will be prompted to log in with your support
credentials.
3
Click any of the returned search results to read that knowledge base article. Or click
More...
to
navigate to the knowledge base website.
Administration
VCE VxRail
™
Appliance 3.5 Product Guide
31
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2016 VCE Company, LLC.
All Rights Reserved.
