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Chapter 6: Troubleshooting

98

Technical support

Before calling Customer Care

If you have a technical problem with your computer, follow
these recommendations before contacting Customer Care:

•

Make sure that your computer is connected correctly to
an AC power outlet that is supplying power. If you use
a surge protector or power strip, make sure that it is
turned on.

•

If a peripheral device, such as a keyboard or mouse, does
not appear to work, make sure that all cables are
plugged in securely.

•

If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from eMachines, see the
manufacturer’s documentation and technical support
resources.

•

If you have “how to” questions about using a program,
see:

•

Its online Help

•

Its printed documentation

•

Its publisher’s Web site

•

See the troubleshooting section of this chapter.

•

Have your customer ID, serial number, and order number
available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.

•

Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.

Calling Customer Care

For the contact number, see your setup poster. The label on top
of your computer contains information that identifies your
computer model and serial number. Customer Care will need
this information if you call for assistance.

8513152.book Page 98 Wednesday, May 14, 2008 4:57 PM

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Содержание 8513152

Страница 1: ...Computer Reference Guide 8513152 book Page a Wednesday May 14 2008 4 57 PM...

Страница 2: ...8513152 book Page b Wednesday May 14 2008 4 57 PM...

Страница 3: ...and injury from repetitive strain 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting...

Страница 4: ...g or replacing an optical disc drive 40 Replacing the media panel 42 Adding or replacing a hard drive 45 Replacing the heat sink and processor 47 Adding or replacing an expansion card 50 Replacing the...

Страница 5: ...first 72 Error messages 73 Internet and networking 74 Internet 74 Modem cable or DSL 75 Modem dial up 76 Networking 78 Power 79 Display 79 Printing 80 Optical discs 81 Memory card reader 82 Mouse 82 K...

Страница 6: ...Contents iv Technical support 98 Before calling Customer Care 98 Calling Customer Care 98 Appendix A Legal Notices 99 Index 109 8513152 book Page iv Wednesday May 14 2008 4 57 PM...

Страница 7: ...1 About This Reference About this guide Accessing the online User Guide eMachines contact information Microsoft Certificate of Authenticity For more information 8513152 book Page 1 Wednesday May 14 2...

Страница 8: ...address shown on your computer s label The Support page also has links to additional eMachines documentation and detailed specifications Accessing the online User Guide In addition to this guide your...

Страница 9: ...ber Customer Care will need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer...

Страница 10: ...Chapter 1 About This Reference 4 8513152 book Page 4 Wednesday May 14 2008 4 57 PM...

Страница 11: ...Chapter 2 5 5 Checking Out Your Computer Front Back 8513152 book Page 5 Wednesday May 14 2008 4 57 PM...

Страница 12: ...king Out Your Computer 6 Front Memory card reader optional DVD CD drive Power button power indicator USB ports DVD CD drive optional Microphone jack Headphone jack 8513152 book Page 6 Wednesday May 14...

Страница 13: ...memory card reader For more information see Using a memory card on page 27 Power button power indicator Press this button to turn the power on or off You can also configure the power button to operate...

Страница 14: ...a PS 2 keyboard into this port Serial port Plug a serial device such as a digital camera into this port Monitor VGA port Plug a VGA blue connector monitor cable into this port USB ports Plug USB Unive...

Страница 15: ...et network jack Plug an Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learning about the Internet in the o...

Страница 16: ...Chapter 2 Checking Out Your Computer 10 8513152 book Page 10 Wednesday May 14 2008 4 57 PM...

Страница 17: ...ork Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory card reader...

Страница 18: ...llel to the floor Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye level Place your feet flat on the floor or on a footrest Keep ventilati...

Страница 19: ...k is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned para...

Страница 20: ...o your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage...

Страница 21: ...to a wired Ethernet network To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of...

Страница 22: ...nnections 3 If you are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account 4 Attach and turn on any U...

Страница 23: ...t system operations to save power It also saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer from a Sleep state is much f...

Страница 24: ...2 To wake your computer press a key on the keyboard move the mouse or press the power button To turn off your computer 1 Click Start click the arrow next to the lock icon then click Shut Down The comp...

Страница 25: ...er To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again 2 If your computer does not turn off press and hold the p...

Страница 26: ...LOCK key is activated Press the corresponding key to activate Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open uti...

Страница 27: ...ntrols the pointer movement on the computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction Scroll wheel Left butt...

Страница 28: ...ddle of the mouse pad then continue moving the mouse Select an object on the computer display Position the pointer over the object Quickly press and release the left mouse button This is called clicki...

Страница 29: ...eject button then look on the front of the drive s disc tray for one or more of the following logos Important When you place a single sided disc in the tray make sure that the label side is facing up...

Страница 30: ...aying DVDs accessing data and recording video and data to CDs and double layer DVD R discs Note To use the double layer capability of the double layer recordable DVD drive the blank DVDs you purchase...

Страница 31: ...veral albums of music or several gigabytes of data can fit on a single disc DVDs can be played on a DVD player or a DVD drive equipped computer For more information about playing DVDs see your online...

Страница 32: ...create video files from home video For more information see your online User Guide Copying optical discs You can copy optical discs to make backups of your data For more information see your online U...

Страница 33: ...a memory card Wait for the memory card reader access indicator to stop blinking then pull the memory card out of the slot Adjusting the volume You can adjust volume using your speakers controls or the...

Страница 34: ...e and volume control buttons on the keyboard For more information see Using the keyboard on page 20 To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens 2 Cl...

Страница 35: ...in jack or a stereo out jack To use the audio jacks for something other than the default audio device you need to configure the audio jacks To configure the audio jacks 1 Connect your audio device s...

Страница 36: ...on about port locations see Checking Out Your Computer on page 5 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device when...

Страница 37: ...ng the color panel Installing memory Replacing the system battery Adding or replacing an optical disc drive Replacing the media panel Adding or replacing a hard drive Replacing the heat sink and proce...

Страница 38: ...use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mountin...

Страница 39: ...sen the two captive thumbscrews on the back edge of the side panel These screws cannot be removed 5 Slide the side panel toward the back of your computer then pull the panel away from your computer Re...

Страница 40: ...pter 4 Upgrading Your Computer 34 2 Press the three bezel retention tabs then swing the left side of the bezel away from the computer and remove it Tabs 8513152 book Page 34 Wednesday May 14 2008 4 57...

Страница 41: ...ezel into the slots on the right side of the computer 2 Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer 3 P...

Страница 42: ...er 3 Tighten the two thumbscrews on the back edge of the side panel then reconnect the cables and power cord Replacing the color panel To replace the color panel on the front bezel 1 Find the panel re...

Страница 43: ...front bezel You should press the two points against the computer until you hear or feel a click which is the sound of the panel s internal locking tabs unlocking 3 Swing the bottom of the panel away...

Страница 44: ...lor panel against the front bezel slide the panel release lever back to the right The color panel is now fully locked into place Installing memory When you upgrade the computer memory make sure that y...

Страница 45: ...ess the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click 6 Replace the side panel by foll...

Страница 46: ...ay then go to 8 For the location of the screws see the photo in 6 4 If you are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will reconnec...

Страница 47: ...he drive then replace the two drive retention screws 9 Reconnect the drive cables using your notes from 4 or according to the manufacturer s instructions 10 Replace the front bezel by following the in...

Страница 48: ...hat shown To replace the media panel 1 Remove the side panel by following the instructions in Removing the side panel on page 33 2 Remove the front bezel by following the instructions in Removing the...

Страница 49: ...panel to the computer 6 Take note of where the media panel s cables are connected to the system board then disconnect the cables from the system board Important If the media panel on your computer has...

Страница 50: ...ecure the media panel with the screw you removed previously then snap the panel s bezel into place 11 Plug the cables into the system board then secure them under the cable clip on the bottom of the c...

Страница 51: ...on page 33 2 Disconnect and label all hard drive cables noting their locations and orientation You will reconnect the cables after you install the new drive Important The number and type of hard driv...

Страница 52: ...If you are replacing a drive note any jumper settings on the old drive and set the jumper on the new drive to be the same OR If you are adding a new drive set the jumper as instructed by the drive s u...

Страница 53: ...puter 14 If you are using the new hard drive as your primary drive install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recover...

Страница 54: ...secure the heat sink and fan assembly to the system board then remove the assembly and place it on a stable surface with the flat surface of the heat sink the side with the thermal grease up The four...

Страница 55: ...ket and lever to their locked position 8 If this is a new heat sink remove the strip on the heat sink that covers the gray thermal grease If you are re using a heat sink use rubbing isopropyl alcohol...

Страница 56: ...ard noting their locations and orientation You may need to reconnect the cables after you install the new card 3 Open the card retention lever 4 If you are replacing an expansion card remove the old c...

Страница 57: ...voltage as the original battery that was in your computer To replace the battery 1 Restart your computer 2 During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens 3...

Страница 58: ...36 11 Reconnect all external cables and the power cord 12 Turn on your computer 13 While your computer starts press and hold the F1 key The main menu of the BIOS Setup utility opens 14 In the BIOS Se...

Страница 59: ...8 Align the new system board on the screw holes in the case then secure it into the case with the screws 9 If your replacement system board does not include a processor remove the processor from the...

Страница 60: ...ng your notes from 4 12 Reinstall any memory modules you removed previously 13 Reinstall any expansion cards you removed previously 14 Replace the side panel by following the instructions in Replacing...

Страница 61: ...ting up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 851315...

Страница 62: ...ce schedule Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard...

Страница 63: ...d easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures th...

Страница 64: ...int free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air c...

Страница 65: ...r use a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth To clean a CRT monitor use a soft cloth and glass cleane...

Страница 66: ...always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply...

Страница 67: ...erts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix To start BigFix 1 Click Start All Programs Accessories System Tools then click BigFix 2 To learn more ab...

Страница 68: ...1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Shortcut Star...

Страница 69: ...deleted Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and file and folder problems This program corrects file and folder problems and marks f...

Страница 70: ...divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must searc...

Страница 71: ...tart All Programs Accessories System Tools then click Disk Defragmenter The Disk Defragmenter dialog box opens 3 Click Defragment now This process may take hours to complete depending on the size of t...

Страница 72: ...kup Now then click Run a file backup now 4 Follow the on screen instructions to select a backup storage location and the files and folders to back up Scheduling maintenance tasks Task Scheduler lets y...

Страница 73: ...s and user account settings such as display Internet and e mail settings from your old computer to your new one using Windows Easy Transfer providing your old computer uses Windows XP or Windows Vista...

Страница 74: ...nding your documents Many programs save your personal data files in the Documents or My Documents folder Look in your old computer s documents folder for personal data files To find files in the docum...

Страница 75: ...es using Find or Search 1 In Windows Vista click Start then click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results window opens OR In Windows 98...

Страница 76: ...Chapter 5 Maintaining Your Computer 70 8513152 book Page 70 Wednesday May 14 2008 4 57 PM...

Страница 77: ...networking Power Display Printing Optical discs Memory card reader Mouse Keyboard Files Memory Audio Passwords Expansion cards Media Center Checking for device problems Recovering your system Technica...

Страница 78: ...your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician Warning Never open your computer case while your computer is turn...

Страница 79: ...e on page 84 Operating system not found See You get an Operating system not found error message on page 84 Unable to locate host See You see an Unable to locate host message and are unable to browse t...

Страница 80: ...our ISP technical support to determine whether the Internet outage is widespread a problem they are trying to solve You see an Unable to locate host message and are unable to browse the Internet You m...

Страница 81: ...lid e mail address consists of a user name the symbol and the Internet domain name of the Internet service provider ISP or company that hosts that user E mail addresses never contain spaces and are no...

Страница 82: ...perties 1 Click Start type modem then press ENTER 2 If the Location Information dialog box opens enter the information for your area then click OK 3 Click the Dialing Rules tab click the location from...

Страница 83: ...dem connection Restart your computer Run Windows modem diagnostics To run modem diagnostics 1 Click Start type modem then press ENTER 2 Click the Modems tab then click Properties 3 Click the Diagnosti...

Страница 84: ...make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all c...

Страница 85: ...Guide The computer is on but there is no picture Make sure that the computer is not in Standby power saving mode Make sure that the monitor is connected to a power outlet and to a video port on your c...

Страница 86: ...plugged into an AC power source The printer is on but will not print Make sure that the Print to file box is not checked in the Print dialog box If the printer you want to print to is not the default...

Страница 87: ...For instructions see Checking for device problems on page 89 Your computer may be experiencing some temporary memory problems Restart your computer An audio disc does not produce sound Make sure that...

Страница 88: ...e been temporarily uninstalled using the Remove Hardware icon in the system tray Restart your computer and it will recognize the card reader again Mouse The mouse does not work Make sure that the mous...

Страница 89: ...fore using it again If the keyboard does not work after it dries you may need to replace it Files You get an Insufficient disk space error message Delete unnecessary files from the hard drive using Di...

Страница 90: ...cted to static electricity or physical shock you may need to reinstall the operating system See Recovering your system on page 90 You get an Operating system not found error message Your computer is u...

Страница 91: ...ctions 5 Click OK Memory You see a Memory error message Run the Memory Diagnostic Tool Click Start type Memory Diagnostic Tool then press ENTER Click Restart now and check for problems Your computer r...

Страница 92: ...ck the speaker connections See your speakers user guide for more troubleshooting tips Make sure that your computer suniversal audiojacks are configured correctly For more information see Configuring t...

Страница 93: ...es can lower video quality Check all cable connections Display type The Media Center is best viewed on computer displays Other types of display devices including TVs may provide lower quality video Ty...

Страница 94: ...s user guide You need to burn programs that were recorded with your computer to a DVD using Media Center Media Center saves recorded programs in the DVR MS format You can burn a DVR MS file to a DVD...

Страница 95: ...3 Click the symbol to the left of the device type to expand the list of devices The faulty device is marked with a yellow problems or red failed icon 4 To update the device driver a common solution t...

Страница 96: ...s that were pre installed at the factory see Recovering pre installed software and drivers on page 93 For instructions on reinstalling software and drivers that were not pre installed see that product...

Страница 97: ...All Programs eMachines then click eMachines Recovery Management eMachines Recovery Management opens 2 To create recovery discs for the hard drive s entire original contents including Windows Vista and...

Страница 98: ...o list then click Next The first disc begins recording and you can watch its progress on the screen When the disc finishes recording the drive ejects it 4 Remove the disc from the drive and mark it wi...

Страница 99: ...d to recover device drivers that did not come pre installed on your computer follow the instructions for updating drivers in Checking for device problems on page 89 To recover your pre installed softw...

Страница 100: ...cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also e...

Страница 101: ...ory condition You can reinstall using either your hard drive or the recovery discs you have created If you can still run Windows Vista see Recovering from within Windows Vista on page 96 If you cannot...

Страница 102: ...x displays information about the hard drive that the operating system will be recovered to 4 Click OK The recovery process begins by restarting your computer then continues by copying files to your ha...

Страница 103: ...and drivers 1 Turn on your computer insert the first system recovery disc into your optical disc drive then restart your computer 2 During startup press F10 to open the boot menu The boot menu is wher...

Страница 104: ...ftware from eMachines see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Its online Help Its printed documentation Its publishe...

Страница 105: ...Appendix A 99 99 Legal Notices Important safety information Regulatory compliance statements Environmental information Notices 8513152 book Page 99 Wednesday May 14 2008 4 57 PM...

Страница 106: ...objects of any kind into the computer ventilation openings Someproductsareequippedwithathree wirepowercordtomakesurethattheproduct is properly grounded when in use The plug on this cord will fit only...

Страница 107: ...s of America FederalCommunicationsCommission FCC UnintentionalemitterperFCCPart 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of t...

Страница 108: ...ontinuanceof servicemay be required Thetelephonecompany may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment o...

Страница 109: ...alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their...

Страница 110: ...ntenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the National...

Страница 111: ...n to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250...

Страница 112: ...andingand using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or r...

Страница 113: ...emarksoftheir respective companies Macrovisionstatement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copyright protec...

Страница 114: ...Appendix A Legal Notices 108 8513152 book Page 108 Wednesday May 14 2008 4 57 PM...

Страница 115: ...modem 15 broadband connection connecting 9 buttons See keys and buttons C cable modem 15 connecting 9 troubleshooting 75 Caps Lock indicator 20 card reader 7 cards adding expansion 50 inserting memory...

Страница 116: ...ideo camera 30 DSL modem 15 Ethernet 9 15 external audio 9 external speakers 9 Firewire 30 headphone 7 9 keyboard 7 8 line in 9 line out 9 microphone 7 9 modem 9 mouse 7 8 9 network 9 15 parallel 9 po...

Страница 117: ...c discharge ESD 32 eMachines contact information 3 model number 3 98 serial number 3 98 Support 2 eMachines Recovery Center re installing drivers 93 re installing programs 93 re installing software 93...

Страница 118: ...See connections K keyboard buttons 20 cleaning 59 features 20 PS 2 port 8 troubleshooting 83 USB port 7 8 keys and buttons application 20 audio playback 20 function 20 mouse 22 navigation 20 numeric...

Страница 119: ...ging settings 22 cleaning 59 clicking 22 double clicking 22 moving pointer 21 22 moving screen objects 22 opening files folders and programs 22 pointer 21 PS 2 port 9 right clicking 22 scroll wheel 22...

Страница 120: ...troubleshooting 80 USB port 7 8 programs closing unresponsive 19 opening 22 re installing 90 93 PS 2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 19 recordable drive 7 recording audio...

Страница 121: ...ts opening menu 22 shutting down computer 17 19 side panel removing 33 replacing 33 sleep mode 17 using 18 SmartMedia 27 software re installing 90 93 sound adjusting 27 controls 27 muting 27 speaker j...

Страница 122: ...hone support 98 turning off computer 7 17 19 turning on computer 7 16 U uninterruptible power supply UPS 14 updating Windows 60 UPS 14 USB port 7 8 30 V video playing 25 voltage checking selection 15...

Страница 123: ...8513152 book Page 117 Wednesday May 14 2008 4 57 PM...

Страница 124: ...MAN ECOOPER EREC REF GDE R0 5 08 8513152 book Page 118 Wednesday May 14 2008 4 57 PM...

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