14
TROUBLE SHOOTING
BEFORE CONTACTING SUPPORT
Symptom
The following message appears.
Cause
The USB cable is disconnected.
Remedy
Remove the USB cable and connect again. If the problem still persists,
restart Image Mate 4.
Symptom
There is a delay or decrease in the frame rate.
Remedy
Close all other applications on your computer.
If you have not updated your Windows, update it immediately to keep your
Windows up-to-date. This may improve the problem.
Symptom
Video recording cannot be performed properly.
Remedy
Video recording may not be possible if your computer does not meet the
system requirements.
Symptom
There is a distortion in the Live image.
Remedy
The image distortion can be reduced by decreasing the resolution and
frame rate.
If you are using a 32bit computer, you may not be able to
achieve the full performance when the resolution is set to high such as 4K
and 13K. Decreasing the resolution or using a 64bit computer may
improve the problem.
Document
camera has
not
been
detected.
