Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
Problem
Possible causes
Remedies
Unit is
vibrating/
wobbling
Mop pads are not aligned with
foot.
Realign the mop pads on the foot.
Reduced
spray OR
no spray
Clean water tank may be empty.
Refill tank.
Clean water tank may not be
seated completely.
Turn power OFF; Remove and
reseat tank.
System isn’t completely primed.
Hold trigger for 10 to 15 seconds to
make sure the solution has flowed to
the spray tips.
Not holding trigger to spray
solution.
Hold trigger continuously while using
the machine.
Spray tips on foot clogged.
Turn power OFF; Use a pin to clean
the spray tip located front and center
of the machine.
Spin plates
are not
turning or are
wobbling
Mop pads are not installed
properly.
Turn Power OFF and follow instructions
on page 6 for replacing mop pads.
Machine is standing upright.
Recline machine.
Machine is
leaking
Cap of clean water tank is not
closed properly.
Remove the clean water tank and
re-apply the cap.
Unit will not
charge
Charger plug/cord not
connected.
Make sure charger plus is completely
plugged into wall outlet and charging
cord is completely plugged into port
on the back of unit.
Not the correct charger.
Use only the charger that comes with
machine.
All three (3)
LED lights
flashing
Pads forced to stop spinning
potentially due to stuck debris,
compressed under furniture, or
was briefly stepped on.
Turn the unit off or wait 10 seconds
for the lights and machine to turn off.
Then, press the ON/OFF to start the
unit again.
Heavy and extended usage may
cause internal temperature of
machine to warm up slightly
past the typical operating
temperature.
Press power button on handle one time
and wait for unit to cool down and
reset.
Two (2) LED
lights flashing
Functional issue with machine.
Contact us for additional assistance.
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