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7.9 Troubleshooting Checklist

Before you contact

Electrovaya Technical Support

regarding any technical issues, please

conduct the following initial checks first:

□

Remove all external devices

□

Check the green light indicator on the AC Adapter to see if it is lit

□

Make sure all power cords are completely plugged into the power outlet and the

Scribbler

□

Check the power light indicator to see if it’s on

□

Tighten any loose cable connections

□

Contact the product’s manufacturer first for problems related to USB CD-ROM drive,
scanner, printer, or other external devices.

□

Contact the software vendor first for software-related questions.

□

Load the Default Setting from the BIOS Setup after any BIOS update

If you have done all of the above actions, please contact

Electrovaya Technical Support

Ensure that you have the 3 items below ready first.

Product Model & Serial Numbers

♦
♦
♦

BIOS Revision (Rev)
EC Revision (Rev)

You can find the BIOS Rev and EC Rev information in the Setting Panel.

Содержание Scribbler SC300

Страница 1: ...1 ...

Страница 2: ...by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for c...

Страница 3: ..._______________________________________________________________ 14 2 3 Back View _____________________________________________________________________ 15 2 4 Top Panel View _________________________________________________________________ 15 2 6 Right Side Panel View ____________________________________________________________ 17 2 5 Bottom Panel View ______________________________________________...

Страница 4: ...____________ 31 4 7 1 Adjusting the Screen Brightness ___________________________________________________ 31 4 7 2 Selecting Screen Orientation ______________________________________________________ 32 4 8 Connecting Accessories___________________________________________________________ 33 4 8 1 Connecting an external USB Mouse ________________________________________________ 33 4 8 2 Connecting a...

Страница 5: ...__________________________ 40 5 11 Transferring Files__________________________________________________________________ 41 5 12 Inserting a PC Card ______________________________________________________________ 41 5 13 Removing a PC Card ____________________________________________________________ 41 5 14 Using the Audio Features __________________________________________________________ 41 5 14 1...

Страница 6: ...at may occur when you power on the Scribbler______________________________ 52 7 3 WINDOWS Operating System Problems___________________________________________ 53 7 4 Windows XP Operating System Assistance ______________________________________________ 54 7 5 Software Recovery __________________________________________________________________ 54 There will be two 2 recovery CD s sent with each syst...

Страница 7: ...uthorized Electrovaya service provider Warning Never attempt to disassemble tamper with or repair the PC This may cause a fire electric shock serious physical injury or death Always contact an authorized Electrovaya service provider for appropriate assistance Warning Never leave the plastic bags used for packaging the PC or any of its components in places where children or infants may access them ...

Страница 8: ...n dropped or if you detect the emission of smoke unusual odor or excessive heat immediately unplug the AC Adaptor if any and shut off the Scribbler Contact an authorized Electrovaya service provider for appropriate assistance 8 ...

Страница 9: ...owerful tablet combines the versatility of a pen and paper with the functionality of a laptop to bring you a truly mobile tool for your work and personal use Its design gives you easy access for retrieving and entering information using the latest Windows based applications 9 ...

Страница 10: ...ssor The Scribbler is equipped with an Intel Pentium III mobile processor with a speed of either 733MHz or 866MHz depending on the model The 733 MHz processor can be found in the SC300 model and the 866 MHz in both the SC500 and SC800 models Memory Three memory sizes are available 256 MB is built into the SC 300 model 512 MB is built into the SC 500 and SC 800 models 768 MB is an optional expansio...

Страница 11: ...o card is an Intel 830 MG 48 MB is provided for video display The video card will translate what the processor produces into a form that the monitor can display The video card along with the monitor determine the quality of the image you see when you use your PC This has an important impact on how comfortable the PC is to use Poor quality video cards don t allow for sufficiently high refresh rates...

Страница 12: ...k with Windows XP Tablet Edition Additional preinstalled software and external software is available See your software manual for instructions Hard Drive The Scribbler comes pre installed with either a 20GB or 30GB hard drive depending on the model The SC 300 model has a 20 GB HDD The SC 500 and the SC 800 models have a 30GB HDD 12 ...

Страница 13: ...pter 2 A Guided Tour 2 1 The different models of Scribbler Electrovaya offers 3 different models of the Scribbler Tablet PCs Basic Model SC 300 Standard Model SC 500 Premium Model SC 800 2 2 Front View 13 ...

Страница 14: ...y in four different directions Escape Key cancels the current operation Function Key initiates the secondary functions See Chapter 3 Please refer to Chapter 3 for a further discussion of these keys 2 2 2 Indicator Lights Power Indicator Steady Green Light Tablet PC is ON Flashing Green Light Tablet PC is in Standby Mode No Light Tablet PC is OFF Hard Drive Indicator Flashing Green Light Hard Drive...

Страница 15: ...e risk of fire possibly resulting in death or serious physical injury Warning Never remove the rear cover of the PC Some PC parts contain high voltage Risks include fire possibly resulting in serious physical injury or death 2 4 Top Panel View This is the top view of the Scribbler after you have removed the rubber panels used to protect the ports Note Keep the protective rubber in place when not u...

Страница 16: ...tandardized easy to use way to connect a large number of devices to a computer You can connect such devices as external drives keyboards mice USB storage drives printers and joysticks Note Keep foreign objects out of the USB connectors A pin or similar objects can damage the Scribbler s circuitry PCMCIA This slot is for type II PC cards for plugging in additional communication devices such as exte...

Страница 17: ...apability for data and fax communication It supports V 90 The speed of data transfer and fax depends only on telephone line conditions It has a modem jack RJ 11 for connecting to the telephone line Microphone Jack The 3 5 mm microphone jack enables the connection of a stereo microphone or three conductor mini jack for audio input purposes It also lets you connect an external monaural microphone or...

Страница 18: ...ect a large number of devices to a computer You can connect such devices as external drives keyboards mice USB storage drives printers and joysticks Note Keep foreign objects out of the USB connectors A pin or similar objects can damage the Scribbler s circuitry VGA Port External Monitor The analog VGA port supports VESA DDC2B compatible functions such as an external CRT computer monitor and suppo...

Страница 19: ...se refer to Section 4 5 1 on how to operate a stylus Start Menu Key activates the Start Menu Journal Key launches the Windows Journal application Power Key turns on off the PC Windows Security Key launches the Windows Task Manager It performs the same task as Ctrl Alt Del Screen Keyboard launches the Tablet PC Input Panel Screen Rotational Key changes the screen display in four different direction...

Страница 20: ...nd briefly hold the stylus to the Journal Key Decrease Volume Step1 Press and briefly hold the stylus to the Function Key Step2 Press and briefly hold the stylus to the Screen Keyboard Key Microsoft Outlook Step1 Press and briefly hold the stylus to the Function Key Step2 Press and briefly hold the stylus to the Rotate Key 3 2 2 Assigning a shortcut How to make a user defined shortcut key 1 Go to ...

Страница 21: ...u have 54 different choices in which to choose from in that list 7 Confirm your selection by tapping OK Note Hot1 Button stands for the Start Menu button Note Of the 54 possible secondary functions you can select seen in the change tablet button actions tab Application 1 launches My Computer and Application 2 launches the Calculator 21 ...

Страница 22: ... can operate from battery power The AC adaptor can be connected to any power source supplying from 100 to 240 volts and 50 to 60 hertz CAUTION Use of the wrong adaptor could damage your Scribbler Tablet PC ELECTROVAYA assumes no liability for any damage in such an event Step 1 Connect the power cord to the AC adaptor Step 2 Connect the AC adaptor s DC output to the DC IN input port on the bottom p...

Страница 23: ...he Scribbler for the first time don t turn off the power again until the operating system has loaded completely CAUTION Never turn off the computer while any of the drives are in use Doing so may damage the media in use and result in loss of data 4 3 Turning off the power Generally it s a good idea to turn off your Scribbler when you are not using it for a while If you are using the Scribbler for ...

Страница 24: ... hard disk drive light on the system indicator panel is on o not turn off the power Doing so may damage your hard disk There are 3 ways of turning off the Scribbler with your stylus METHOD 1 1 Go to the Start Menu on your Windows XP operating system 2 Select Turn Off Computer 3 Select Turn Off METHOD 2 1 Quickly press the power button once with your stylus 2 The following screen will appear 3 Sele...

Страница 25: ... means the battery is not in use and the AC adapter is not connected Green means the battery is fully charged Amber means the battery is charging AC Adapter connected Flashing amber means the battery charge is low and it is time to recharge the battery or plug in the AC Adapter 4 4 2 How to Charge the Battery When the battery indicator light flashes less than half an hour of battery power remains ...

Страница 26: ... double tap may be required in certain instance Be careful not to push the button on the stylus at the same time 4 5 2 The Right Click button The stylus has a button on body of the pen This button acts as a right click of a standard mouse As you can see below initiating the button on the stylus will activate this function The scenario to the left appears when you initiate right clicking function F...

Страница 27: ...n found on the system toolbar 4 5 3 Calibrating the Screen for Stylus Accuracy You can make your Tablet PC screen respond better to your stylus The first step in this process is to select the type of screen orientation you wish to calibrate Landscape or portrait 1 Go to Start 2 Control Panel 5 Tablet and Pen Settings 6 Select the Settings tab 1 Select the appropriate screen orientation to calibrat...

Страница 28: ...as a cut through it In that cut is a smaller circle This smaller circle is where you place the tip of the pen Apply pressure when squeezing the silver ring around the tip that is in the stylus Pull the tip out Use the same method with the silver ring to put a new tip back into the stylus 3 7 Getting to Know the Operating System Task Bar Control Panel Views You can view the Control Panel in 2 views...

Страница 29: ...1 Go to Start 2 Control Panel The following are illustrations of the two views of the control panel 2 Classic View Category View 29 ...

Страница 30: ...se the stylus or joystick to move the cursor 2 Place the cursor on the desired item 3 Press down on the joystick like you would click a button 4 6 Putting the Scribbler in Standby Mode You have 2 methods to place the Tablet PC in standby mode This is the default setting where you press the power button for less than 4 seconds The system is then automatically placed in standby mode 1 To recall the ...

Страница 31: ...cribed below When tablet is powered by batteries When AC Adapter is plugged in There are 2 methods to adjust the screen brightness 1 1 Go to Start 2 Control Panel 3 Tablet and Pen Settings 4 Select the Display tab then choose your desired setting Or you can simply double tap on the icon Change Tablet and Pen Settings icon found in the system toolbar to open up the Tablet and Pen Settings Propertie...

Страница 32: ...ry landscape Secondary portrait Secondary landscape There are 2 ways in which you can select your screen orientation 1 1 Go to Start 2 Control Panel 3 Double tap on the Tablet and Pen Settings icon 4 Select the Display tab 5 From the Orientation Preview pull down menu select the orientation of your choice 32 ...

Страница 33: ... one of the USB ports You can connect it while the Scribbler is on Windows Tablet PC edition automatically detects the mouse The mouse and Stylus can be used at the same time 4 8 2 Connecting an external USB Keyboard You can attach an external standard keyboard to one of the USB ports on the Scribbler provided that the keyboard is USB compatible 4 8 3 Connecting a Printer and Setting it up You can...

Страница 34: ...n communicate using the modem you need to connect it to a telephone line The Scribbler s built in modem provides an RJ11 jack 1 Plug one end of the telephone cable into the modem port on the left side of the computer 2 Connect the other end to the RJ11 wall jack Note The modem is designed for use with a standard analog telephone line Never connect the modem to a digital telephone line A digital li...

Страница 35: ...omputer automatically recognizes the optional USB disk drive Chapter 5 Getting to Know the Scribbler 5 1 Creating User Accounts This chapter explains how to use Scribbler s Setup program to configure your tablet and how to set passwords 1 Go to Start 2 Control Panel 3 User Account 4 Create a new Account 5 Type in the desired name of your account 6 Proceed by tapping on the next button on your scre...

Страница 36: ... save documents at regular intervals Check your programs documentation to see whether they have an automatic save feature 5 4 Printing your Work After following your printer hardware setup do the following steps to print a file 1 If your printer is not on turn it on now 2 In the File menu of your program click Print The program displays a Print dialog box 3 Click OK to print 5 5 Backing Up your Wo...

Страница 37: ...ne number of the network Use the Dial Up Networking to setup the connection 1 Click Start and tap to All Programs 2 Point to Accessories then to Communications and tap to Network Setup Wizard or Network Connections 3 Enter the phone number of your network connection and let the program dial the number 5 7 Overview How to use the Internet The following is a brief introduction to the Internet 5 7 1 ...

Страница 38: ...r Lines DSL cable and satellite links 5 7 4 Connecting to the Internet To connect to the Internet you need the following 1 A modem and telephone line or a LAN connection 2 A Web browser 3 An Internet Service Provider ISP account The Microsoft Web browser Internet Explorer is automatically configured on your system so that when you first start it it guides you through signing up for a new ISP Accou...

Страница 39: ...on their computer screens 3 Internet News Groups A news group is similar to a chat room but instead of using a dedicated site to converse about a specialized subject with others in real time it uses a Web 5 7 7 Uploading and downloading Transferring files from one computer to another is termed uploading transferring data from your computer to a site on the Web or downloading transferring data from...

Страница 40: ...mes with an LCD display but it can easily attach an external monitor if a larger screen is required 1 Connect the monitor s video cable to the RGB monitor port on the Scribbler 2 Connect the monitor s power cable to a live electrical outlet 3 Turn on the external monitor 4 Hold the right click and tap on the screen 5 Select Graphics Option 6 Output to 7 You now have four of the available options N...

Страница 41: ...ation see section 4 8 on how to connect to the external accessories 5 12 Inserting a PC Card Before inserting a PC Card read the documentation that came with the card to see if it has any special requirements To insert a PC card 1 Locate the PC Card slot on top side view of the Scribbler 2 Insert the PC Card 3 When the card is almost all the way into the slot push firmly but gently to ensure a fir...

Страница 42: ...indows Media Player can do this Access Windows Media Player 1 Tap on Start using the stylus Start 2 Tap on Windows Media Player 5 15 Recording Sounds The external microphone may be used with other software to record monaural audio sounds and save them as digital audio WAV files on disk You may also record sounds as WAV files by connecting an external microphone or other sound source to the microph...

Страница 43: ... so the card will pop out 3 Hold the CF card by the edges and slide it out of the slot 5 19 Biometrics Fingerprint The biometrics option is available with the SC800 model You have to enroll your fingerprint before you can use the biometrics option in the Scribbler 1 Tap on start 2 Tap on All Programs 3 Tap on Softex and then on OmniPass Enrollment Wizard 4 Once the Wizard appears tap on Enroll 5 E...

Страница 44: ...d Leave the power connected and the battery should begin charging after a few minutes To recharge the battery connect the AC adaptor to a power source and the computer See Section 4 1 for complete details on how to connect the AC Adaptor NOTE Use of the wrong adaptor could damage your Scribbler Tablet PC ELECTROVAYA assumes no liability for any damage in such an event 6 1 3 Approximate Charging Ti...

Страница 45: ... section displays the current charge state of the battery The value is shown as a percentage of the remaining battery charge 6 1 5 Charging a drained battery When the battery light starts flashing you will need to charge the battery in order to save your work This is done as follows 1 Unplug everything from the system For example unplug the VGA cable 2 Place the system in standby mode 3 Connect th...

Страница 46: ...power off immediately and let the tablet PC dry completely before you turn it on again 6 3 Protecting the Scribbler A few precautions should be taken when handling the Scribbler to help ensure trouble free operation Use the carrying case provided when transporting the Scribbler When not using the Scribbler for long periods of time ensure that you completely shut it off If you are not using it for ...

Страница 47: ...emove the rear cover of the PC Some PC parts contain high voltage To remove or replace the battery pack always contact an authorized Electrovaya service provider Warning Never attempt to disassemble tamper with or repair the PC This may cause a fire electric shock serious physical injury or death Always contact an authorized Electrovaya service provider for appropriate assistance Warning If the PC...

Страница 48: ...interaction in between is necessary 10 When asked for the RECOVERY CD 2 two please insert the relevant CD into the drive and press OK enter 11 The system will ask to take out all of the CD s please do so disconnect the CD Drive and reboot the Scribbler 12 Welcome to Microsoft Windows screen will pop up click NEXT 13 Select your Systems setting with relevant REGION LANGUAGE TYPE OF KEYBOARD click N...

Страница 49: ...recovery with the help of these CDs click FINISH 21 The system will reboot once again and start working 49 ...

Страница 50: ... is doing and what actions you performed immediately before the problem occurred Note The questions and procedures offered in this chapter are meant as a guide they are not definite problem solving techniques Many problems can be solved simply but a few may require technical support Consider the simplest solution first Ensure that all options are set properly in the setup program Often the system ...

Страница 51: ...refer to how to turn off the computer Problem Your program performs an illegal operation Solution If you receive the message Your program has performed an illegal operation you should record the details of the message To record the details of the error message 1 Click the Details button and select the text the operating system displays The Details button displays information that the software manu...

Страница 52: ...nd power cable are firmly plugged into the both the wall outlet and the computer If the AC power light still does not come on check to make sure the wall outlet is working by plugging in another device into it 7 2 Problems that may occur when you power on the Scribbler Problem The Scribbler will not start Solution Suggestion 1 Make sure you attached the AC adapter and power cable correctly Also be...

Страница 53: ...no diskette in the optional external diskette drive If there is one remove it and press any of the functional keys 7 3 WINDOWS Operating System Problems Once you are familiar with the desktop and used to the way the Windows operating system works problems with the O S are easily detected Common Problems 1 The operating system fails to start after the Starting Windows XP message appears 2 The opera...

Страница 54: ... Support Online by selecting Support from the menu 7 5 Software Recovery There will be two 2 recovery CD s sent with each system Please refer to the chart below for the appropriate procedure Steps Procedures 1 Insert a USB Keyboard and a USB CD DRIVE into the USB drives either on the side or at the top of the Scribbler 2 Boot up Scribbler 3 Press ESCAPE to go to the BIOS SETUP info 4 Go to BOOT se...

Страница 55: ...System will check your Internet connectivity click NEXT 18 Register with Microsoft after that click NEXT 19 Who will use this computer screen will pop up please fill in the relevant fields and click NEXT 20 CONGRATULATIONS you have successfully done a full system recovery with the help of these CDs click FINISH 21 The system will reboot once again and start working 7 6 Resolving a Hardware Conflic...

Страница 56: ...vers installed and the system resources assigned to the device To check a device s properties 1 Press Start Control Panel Administrative Tools 2 Press the Computer Management icon 3 Press the Device Manager button 4 To view the device s installed using the stylus double tap the device type 5 To view the properties double tap the device 6 Press troubleshooting A Help and Support window appears If y...

Страница 57: ...o see if it s on Tighten any loose cable connections Contact the product s manufacturer first for problems related to USB CD ROM drive scanner printer or other external devices Contact the software vendor first for software related questions Load the Default Setting from the BIOS Setup after any BIOS update If you have done all of the above actions please contact Electrovaya Technical Support Ensu...

Страница 58: ...Menu appears on the screen Use the arrow key to select the Setup Menu 4 Locate and record BIOS EC Rev information Contacting Electrovaya Inc ELECTROVAYA CONTACT INFORMATION Head Office Electrovaya 2645 Royal Windsor Drive Mississauga Ontario L5J 1K9 Tel 905 855 4610 fax 905 822 7953 Tech Support Number Customer Service Tech Support 1 800 388 2865 58 ...

Страница 59: ...Appendix 59 ...

Страница 60: ...han Electrovaya or one of its authorized service centers damaged from accident misuse misapplication abusive operation improper use and or insufficient care or has been operated outside the parameters of the Safety and Instruction manual THERE ARE NO EXPRESS OR IMPLIED WARRANTIES REPPRESENTATIONS OR CONDITIONS OTHER THAN THOSE STATED IN THIS LIMITED WARRANTY This Limited Warranty is made in lieu o...

Страница 61: ... has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15D and Part 15C of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harm...

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