TCPConv 2
Technical Manual
DocRev31, December 7, 2018
Elatec GmbH
Страница 1: ...TCPConv 2 Technical Manual DocRev31 December 7 2018 Elatec GmbH ...
Страница 2: ...2 1 Network Configuration 20 5 2 1 1 Name Resolution 20 5 2 1 2 IP Configuration 20 5 3 USB Configuration 21 5 3 1 Representation of Keyboard Newline 21 5 3 2 TCP IP Configuration 22 5 3 3 TCP Client Configuration 22 5 3 3 1 Connect automatically and stay connected 22 5 3 3 2 Connect on any character 23 5 3 3 3 Connect on character 23 5 3 3 4 Disconnect character 23 5 3 3 5 Disconnect timeout 23 5...
Страница 3: ...TCPConv 2 42 7 1 Update steps 42 8 Troubleshooting 43 8 1 Basic Checks 43 8 2 TCPConv 2 Power 43 8 3 Network Cables 43 8 4 Printer 43 8 5 Can the TCPConv 2 be discovered by the TC2Config Tool 44 8 5 1 Different Subnet 44 8 5 2 TCPConv 2 is on Static IP 44 8 5 3 Can you open the homepage of the connected printer 44 8 5 3 1 DHCP Error 45 8 5 3 2 Incorrect Static Address 45 8 6 Is the card swipe not ...
Страница 4: ...FCT 49 9 1 16 Firmware STD1 3 0 13 49 9 2 TC2Config Tool 50 9 2 1 TC2Config V1 03 50 9 2 2 TC2Config V1 07 50 9 2 3 TC2Config V1 08 50 9 2 4 TC2Config V1 12 50 9 2 5 TC2Config V1 14 50 9 2 6 TC2Config V1 15 50 A FCC Notice 51 B IC Notice 52 C Disclaimer 53 Page 4 of 53 ...
Страница 5: ...a network printer by enabling connection of a local peripheral device such as a card reader or keypad Figure 1 1 Typical Connection with TCPConv 2 reader and printer 1 2 Important Features TCPConv 2 s IP address may be obtained by DHCP or may be assigned statically TCPConv 2 consumes only one IP address from the building s DHCP server This is important to customers whose IT department charges base...
Страница 6: ...now be enabled by connecting those devices to TCPConv 2 TCPConv 2 presents only one MAC address to the building s network infrastructure and requests only one IP address from the DHCP server TCPConv 2 behaves similar to a router where the printer connected to TCPConv 2 has its own IP address but to the outside world it appears to use the IP address of TCPConv 2 This means the TCPConv 2 can be easi...
Страница 7: ...talled on the user s workstation As a result the TCPConv 2 should be configured to use the printer s original IP address 192 168 1 10 The printer must now be configured with a different static IP address TCPConv 2 is configured to pro vide the printer its address using DHCP It is further configured to always issue the printer with an IP of 192 168 50 100 If the printer is configured for DHCP it wi...
Страница 8: ...be configured to use the printer s original hostname Printer5EZ The TCP Conv2 will then communicate with the DHCP server and will receive its new IP address Because it is reusing the printer s hostname it will be assigned the same IP address formerly used by the printer Because the printer will now receive its IP address from the DHCP server inside TCPConv 2 the printer can retain its original dom...
Страница 9: ...2 Network Addressing Figure 2 4 Configuration with TCPConv 2 in between printer and building router Page 9 of 53 ...
Страница 10: ... 2 Card Reader The user can plug in USB reader directly to the TCPConv 2 Currently USB Human Interface Device and CDC devices are supported TCPConv 2 can also provide 750mA current from Pin 9 of its RS232 interface We do not recommend that the additional power port supplied by a RS232 connector be utilized because it may potentially damage the TCPConv 2 as well as the external power supply 3 3 Con...
Страница 11: ... determined based on a combination of LED signals Here are a few of the possible states Power LED is ON when power supply is connected Busy LED is red depicts that the device is initializing It will blink during a software upgrade Ready LED is green depicts that the device is in normal operation It will turn off during certain conditions described later in this document The Error Status LED shows ...
Страница 12: ...e discovery port traffic 4 UDP Ports 7000 and 7001 must be available Port 7000 must be open for outgoing communication while port 7001 must be open for incoming traffic 5 Devices must be on the same subnet as the discovery tool Cross subnet discovery is addressed in section 4 3 which follows 6 In newer versions of Microsoft Windows Defender must be configured for Public Networks to allow TC2Config...
Страница 13: ...the local subnet will appear once discovered They will be presented in the order they respond to the discovery message sent from the TC2Config tool This can take up to 30 seconds 4 3 Cross Subnet Discovery T2Config can be enabled to discover TCPConv 2 units on subnets other than the one to which the user s workstation is connected The cross subnet discovery method uses a directed web service call ...
Страница 14: ...Start Discovery a new search will begin as queries are sent to each IP address on the list As the various converters respond their information will populate the various TC2Config fields This method is useful for checking the status of a known installed population of devices Converters which fail to respond indicate that attention may be needed If the addresses of the converters are not known and o...
Страница 15: ...shown in Figure 4 5 Once that file is loaded the TC2Config main window will initially be populated with the range of IP addresses to be searched Upon selecting Start Discovery the range notation will be replaced and updated with a list of IP addresses of the converters which have responded Figure 4 5 Search Using IP Ranges Note that when cross subnet discovery is enabled TC2Config stops listening ...
Страница 16: ...the heading once will sort in ascending order Selecting the heading a second time will reverse the sort order The following two figures show sorting for two of the possible headings Figure 4 7 Sort on IP address Once the converter or converters are discovered one at a time they can be selected and configured If the printer attached to the selected TCPConv 2 has web front end on port 80 it can be a...
Страница 17: ...4 Discovering TCPConv 2 Devices on the network Figure 4 8 Sort on Hostname Figure 4 9 Opening the Homepage of the printer Page 17 of 53 ...
Страница 18: ...s a pass word which differs from the default please refer to section 5 6 1 for instructions to change the TC2Config password Figure 5 1 Read Configuration From Selected Converter 5 2 Network Configuration Window A configuration window will open which defaults to the current network configuration for the selected con verter The window has 5 different tabs which present the Network USB RS232 Logging...
Страница 19: ...nds that the changes have been accepted or rejected the window will close and the converter will reboot The Log window on the TC2Config home screen will indicate whether the changes were accepted or rejected Save Button When Save is selected TC2Config will sill save all settings to internal memory used by the TC2Config program The window will close and no changes will be made to the converter whic...
Страница 20: ...en 1 and 63 characters long and the entire hostname including the delimiting dots has a maximum of 255 characters The Internet standards Request for Comments for protocols mandate that component hostname labels may contain only the ASCII letters âA Z aâA Z through âA Z zâA Z in a case insensitive manner the digits âA Z 0âA Z through âA Z 9âA Z and the hyphen âA Z âA Z RFC 1123 permitted hostname l...
Страница 21: ...e 5 3 USB Configuration Screen Currently TCPConv 2 is able to handle USB devices which communicate in either HID Keyboard or CDC modes This can include RFID magnetic stripe or optical barcode readers as well as numeric entry keypads 5 3 1 Representation of Keyboard Newline The user can choose which characters the converter will send to the server when it receives the terminating character from the...
Страница 22: ...r is configured to open a network connection send card data to the server and to close the connection 5 3 3 TCP Client Configuration When the converter is configured for Client mode users have the option of sending data either as plain text or more securely via SSL where the data till be encrypted on the converter and decrypted at the server In Server mode the card reader data is always sent as pl...
Страница 23: ...nect timeout is provided to service Card readers or Keypads with no predefined End character In this case the converter will close the connection 10 seconds after a character is received The timer would reset on each character in the data stream and only 10 seconds after the last character would it actually close the connection The converter is default configured to Disconnect 10 seconds after the...
Страница 24: ... default is 1 bits Each of these configurations must exactly match those which the card reader uses or the converter will not be able to listen to the card reader The remainder of the configuration settings are programmed in a similar way to USB with the exception of the port number The converter is designed to handle both a USB card reader and an RS232 card reader at the same time As a result eac...
Страница 25: ...customer encounters an issue To activate the Syslog monitoring feature Select the logging checkbox and enter the IP address or Host name of the Syslog server Normally the IP address of this Syslog server would be hard coded so that the address will not change and always agrees with the entry on this page The standard port number for Syslog is 514 which is the default value for TCPConv 2 This port ...
Страница 26: ... buttons Once the password has been updated on the converters TC2Config will no longer be able to communicate with them until the TC2Config password is updated to match the new password 5 6 1 Custom Password Going back to the TC2Config home page select Password then select Use Custom Password A new window will open Enter the new password into both fields and then select Save From this point on TC2...
Страница 27: ... 1 Additional Controls Additional controls are available to push the factory default configuration to any or all of the converters or to reboot them 5 8 2 Log Window The TCPConv 2 response to each of these commands will be presented in the Log window This window can be cleared at any time by selecting the Clear button Page 27 of 53 ...
Страница 28: ...llation as new equipment is rolled out It also enables the configuration to be consistent across multiple facilities which might be managed by multiple individuals Once the configuration has been saved to the internal memory used by TC2Config that configuration can be saved to a file on the computer Select File and then select Save Configuration to File from the drop down menu When the standard Wi...
Страница 29: ...he configuration to be sent to one or many converters which have been discovered by TC2Config To retrieve a previously saved file refer to the following figure then select File and then select Read Configuration From File from the drop down menu When the standard Windows file menu appears navigate to a storage folder where previously saved configurations have been stored Select the file then selec...
Страница 30: ...2 This will take us to the home screen shown in figure 6 2 Figure 6 1 Visit the homepage of the selected TCPConv 2 Once a TCPConv 2 has been selected from the list clicking on Open the Homepage of the TCPConv 2 or typing the ip of a TCPConv 2 81 in the browser will launch the homepage of the TCPConv 2 Once the user finishes configuring TCPConv 2 they need to return to this homepage and select Re b...
Страница 31: ... up pages for USB RS232 or Logging Context sensitive Help is also available for each screen The web page view into the converter addresses many of the same configuration items addressed in section 5 As a result the descriptions for these settings will be almost identical to the descriptions in section 5 6 2 1 Network Configuration 6 2 1 1 Name Resolution Name This is the name assigned to each indi...
Страница 32: ...l use 192 168 1 1 as default IP address If this box is not checked the user must assign static parameters to the converter The user is responsible for entering a valid reserved static IP address net mask and gateway Configure DNS Manually If this is selected the user is responsible to manually enter the IP addresses for the primary and secondary DNS server If this box is not checked the converter ...
Страница 33: ...ot This establishes the number of failed ping responses before the converter will reboot and attempt to re establish a connection This is config urable between 0 and 30 retries with a factory default of 3 retries 0 will force an immediate reboot any time there is a ping failure with no retries Enable Watchdog This turns the ping function on or off If it is set to on the converter pings at the inte...
Страница 34: ...will return all values on this page to factory default These changes will not be retained unless the Save and Reboot button is subsequently selected To make the changes take effect it is necessary to return to the Home screen and select the Reboot button Page 34 of 53 ...
Страница 35: ...n USB Keyboard mode this terminating character is always a Carriage Return CR 13 in decimal and 0x0D in hexadecimal The choices are Carriage Return 0x0D Line Feed 0x0A or both Carriage Return plus Line Feed 0x0D 0x0A 6 2 2 2 TCP IP Configuration The converter can be configured either as a server or as a client The factory default setting is for the converter to be a server of data to a network cli...
Страница 36: ...t When the converter is configured as a client the IP address or Hostname of the Solution Server is required along with the TCP Converter port number to be used for communication The converter s Remote Port is default configured to 7777 The remaining parameters control the behavior of the port during data transfer There are three connection options Connect automatically and stay connected Connect ...
Страница 37: ...ter would it actually close the connection The converter is default configured to Disconnect 10 seconds after the last character but the user can increase or decrease this time to fit their environment Note that the Disconnect timer is always enabled once the port is opened unless Connect automatically and stay connected is selected That way if for example a disconnect character is never received ...
Страница 38: ...the configuration settings are programmed in a similar way to USB with the exception of the port number The converter is designed to handle both a USB card reader and an RS232 card reader at the same time As a result each of these requires a different port number for communication The default port for USB is 7777 while the default port for RS232 is 7778 6 2 4 Logging Configuration TCPConv 2 is equ...
Страница 39: ...e The standard port number for Syslog is 514 which is the default value for TCPConv 2 This port number can be changed if the Syslog server in your environment uses a different port Select each desired event to be monitored 6 2 4 1 Send Events Power is applied Will send events during the boot process after power has been applied Send DHCP Event will notify the Syslog server that the converter recei...
Страница 40: ...this field This field will accept alpha numeric characters up to 30 digits This field is case sensitive Confirm Password Re enter the new password in this field Please write this password down in a secure location If the password is lost there is no way to recover it The TCPConv 2 firmware will need to be reinstalled which will reset the converter to the default Username and Password The Save butt...
Страница 41: ...y connected and whether it uses HID Keyboard or another communication protocol such as CDC It will also display the USB Vendor ID VID and Product ID PID which helps to identify the reader or pin pad which is connected Status Log This will display the power on sequence as well as the status of the connections to the host printer and USB The log can easily be copied and sent to Elatec Support to aid...
Страница 42: ...o TCPConv 2 remove any device connected to the USB port and then and insert the USB thumb drive 4 Connect the power supply to TCPConv 2 5 The Green Power LED will immediately come on and will stay on for the entire upgrade process 6 After about 45 seconds the Busy LED will blink Red one time then will blink Green continuously for the remainder of the upgrade process 7 After about four and a half m...
Страница 43: ... that the power supply has not become unseated from the wall power source If neither of these seems to be the issue if possible swap power supply with another unit 8 3 Network Cables It is easy to confuse the two network cables since they often look identical Unfortunately if the two cables are reversed things will not work at all Try to use the red internet cable supplied with the converter to co...
Страница 44: ... in section 8 1 before following this process The Printer port of the TCPConv 2 is default configured with a static IP address of 192 168 50 1 It uses this address to communicate with the connected printer and to provide the printer with an IP address which is always 192 168 50 100 We can connect a PC directly to this port and if the PC is configured for DHCP it will be assigned the 192 168 50 100...
Страница 45: ...configured for Static IP instead of DHCP but only if it is configured to use 192 168 50 100 as its static IP address Any other static address will fail 8 6 Is the card swipe not being recognized by the authentication server If the TCPConv 2 is unable to forward data from the card reader to the host server the mostly likely cause for this issue is that the TCPConv 2 has the wrong port configuration...
Страница 46: ...reen This is the indication that all files have been closed and it is safe to remove the USB thumb drive 9 Remove the USB thumb drive 10 Remove power from the TCPConv 2 11 Connect the USB thumb drive to a personal computer 12 Email the Wireshark trace and log file to support rfid elatec com along with a description of the issue Page 46 of 53 ...
Страница 47: ...are STD1 1 0 6 Improved behaviour of TCP Client the first byte will always be sent to the server Improved behaviour of NAT Printer behind TCPConv 2 can also initialize a session 9 1 4 Firmware STD1 2 0 8 Hostname of a TCPConv 2 device can be resolved by Windows network TCPConv 2 can connect to a server specified by hostname 9 1 5 Firmware STD1 2 0 9 The user can specify the representation of newli...
Страница 48: ...nd will respond to the host with an error file Converter is able to send a JSON file which contains the configuration settings for the converter Enables creation of a configuration with TC2Config saving that configuration to a file and broadcast ing that configuration to a single or multiple converters Enables TC2Config to initiate reboot of a single or multiple converters TC2Config is able to sor...
Страница 49: ...and changing hostnames Added USB VID PID to web status page Added Connect and send all card data at once then disconnect mode to USB client configuration 9 1 12 Firmware STD1 3 0 10 Applied security patch for SSH Added a system monitor more updates to logging and a system status section to the status page Increased the size of status log 9 1 13 Firmware STD1 3 0 11 Enabled NTP to use a static IP a...
Страница 50: ...to a single or multiple converters 1 Enables TC2Config to initiate reboot of a single or multiple converters TC2Config is able to sort the list of discovered converters by hostname IP address MAC Kernel or software revision level Enables configuration of a single or multiple TCPConv 2 unit directly from the TC2Config tool Enables the ability to save TCPConv 2 configuration to a file or to configur...
Страница 51: ...st harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...
Страница 52: ...nditions 1 this device may not cause harmful interference 2 this device must accept any interference received including interference that may cause undesired operation NOTE This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada Page 52 of 53 ...
Страница 53: ...uct with any other specifications but the ones mentioned above Any additional requirement for a specific custom application has to be validated by the customer himself at his own responsibility Where application information is given it is only advisory and does not form part of the specification All referenced brands product names service names and trademarks mentioned in this document are the pro...
