36
Chapter5Troubleshooting
5-3. Other problems
Problem
Possible cause and remedy
1. The adjustment menu does not appear.
• Checkwhethertheoperationlockfunctionworks(see
“3-6.LockingButtons“KeyLock””(page25)
).
2. No mode menu is displayed.
• Checkwhethertheoperationlockfunctionworks(see
“3-6.LockingButtons“KeyLock””(page25)
).
(When using EcoView Sense)
The images remain to be displayed when
you move away from the monitor. / The
images do not reappear when you come
near it.
• Checkthesettingenvironmentofthemonitor.
PresenceSensormaynotworkcorrectlyinthe
followingenvironments.
-Thereissomethingthatreflectsthelightsuchas
mirrororglassinfrontofthesensor.
-Themonitorislocatedinaplacethatreceivesdirect
sunlight.
-Thereissomeinfrareddevicenearthemonitor.
-Thereissomeobstacleinfrontofthesensor.
• Checkwhetheranydirtonthesensor.Cleanthe
sensorwithasoftcloth.
• Checkwhetheryouareinfrontofthemonitor.The
infraredrayisemittedverticallyfromthesensorto
detectaperson.
3. The monitor connected with the USB cable
is not detected. / USB devices connected
to the monitor does not work.
• CheckwhethertheUSBcableisconnectedcorrectly
(see
“6-3.MakingUseofUSB(UniversalSerialBus)”
).
• ChangetheUSBporttoanotherone.IfthePCor
peripheraldevicesworkscorrectlybychangingthe
USBport,contactyourlocaldealer.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• IftheperipheraldevicesworkcorrectlywhenthePC
andperipheraldevicesareconnecteddirectly,please
contactyourlocaldealer.
• CheckwhetherthePCandOSareUSBcompliant.
(ForUSBcomplianceoftherespectivedevices,
consulttheirmanufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)
