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Eircom Advantage 24000
System Manual

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Содержание Advantage 24000

Страница 1: ...Eircom Advantage 24000 System Manual...

Страница 2: ...Specifications are subject to change without notice Facilities described may or may not be supported by your network Advantage 24000 and Advantage are the registered trademark of Eircom This documenta...

Страница 3: ...3 1 Browser based programming 20 3 2 Enter Browser Based System Programming 20 3 3 System Programming Page 22 3 4 Manual Programming of the SIP trunk lines 23 3 5 Programming the External Lines 27 3 6...

Страница 4: ...i ic ce en nc ce es s f fo or r a ad dd di it ti io on na al l f fu un nc ct ti io on na al li it ty y 4 46 6 8 1 Installing software licences 47 8 2 Licence activation 49 Appendix I Power over Ethern...

Страница 5: ...P server in the public network using a simple analogue phone or an Advantage IP Executive phone or an Advantage IP Professional phone or a two wire digital system phone In its basic configuration the...

Страница 6: ...xed keys and a loudspeaker The Advantage Soft is PC or iPhone based version of the Advantage Executive with full system phone functionality over the LAN or WAN Up to two hundred and eight IP system ph...

Страница 7: ...number of voicemail boxes 1 2 Status LEDs There are eight LEDs on the fixed section of the front panel The functions of these LEDs follow Status ON OFF Flashing System starting Power off Power On Norm...

Страница 8: ...eight RJ45 sockets numbered 1 8 for FXS analogue ports in a 2 4 configuration To the right of the FXS sockets there are two door open relay RJ45 sockets labelled R1 and R2 in a 2 1 configuration To th...

Страница 9: ...I 1 5 ISDN2 Four Basic Rate Access card A BRA card in the left of the 3 plug in slots is assigned the trunk line number T1 to T4 in the centre T5 to T8 and on the right T9 to T12 Licensed SIP trunks a...

Страница 10: ...tal system phone card in the left of the 3 plug in slots is by default assigned the extension numbers 101 to 108 in the centre 109 to 116 and on the right 117 to 124 This numbering plan can be altered...

Страница 11: ...If not leader 2 1 group number destination group PIN Cancel forwarding of all calls for Group If leader 21 group number If not leader 21 group number group PIN Restrict your outgoing CLI 30 Send your...

Страница 12: ...t is being paged Directed page 7 7 user number Universal page 7 7 Intercom force handsfree answer to system phone user 77 user number Door opening code 7 8 Intrude at busy tone 7 9 Access voicemail 9...

Страница 13: ...ss with the range of the LAN and then connecting the system on the LAN then accessing the system browser for configuration then getting Internet access and only then connecting the IP system phones to...

Страница 14: ...to the left Mark the positions of the fixing holes at either side 3 Drill the holes in the positions marked insert rawl plugs 4 Fix the unit parallel to the wall by inserting two screws in each of the...

Страница 15: ...r the systems current IP address or Subnet mask 1 Plug an analogue phone into one of the analogue ports 2 Dial 01 for the IP address or 02 for the Subnet mask 3 The system will call out the current se...

Страница 16: ...need to manually set the local IP address in the Phone depress Menus key for 10 seconds then scroll to Local IP Params Change IP Address Once it has a Local IP address the phone will then connect back...

Страница 17: ...re already connected The IP address of the system can be changed in a number of ways 2 5 1 Change the IP address of the system using an analogue phone Connect an analogue phone to one of the analogue...

Страница 18: ...a PC directly to the LAN port of the system using an Ethernet cable Configure the IP address of the PC in the same address range as the Advantage 24000 system default address 192 168 1 250 The first t...

Страница 19: ...net Mask 255 255 255 0 Default Gateway 192 168 1 254 Make sure that the configuration that appears on your PC is correct In order to test the IP connection between the PC and the Advantage 24000 type...

Страница 20: ...a Help Button on each feature programming page On clicking the Help button the Help page appears on screen giving an explanation of the feature and indicating how to program the feature Programming is...

Страница 21: ...Advantage 24000 System Manual Page 21 Enter Username admin Password 1000 The main configuration page the system programming page is displayed...

Страница 22: ...e main configuration screen similar to that shown below is displayed This shows a list of links for all the programmable settings for the system divided into related groups for ease of programming Cli...

Страница 23: ...account on the public VoIP network Each account has a user name and password These details are provided by the Operator of the network The parameters of the SIP accounts are displayed here Press the e...

Страница 24: ...k The network Operator provides the details of this account The parameters of the SIP trunk are altered or edited on this page The following parameters may be configured Basic Settings NAME The Advant...

Страница 25: ...s the address of a STUN server with the account details it should be entered here Subscriber Settings USERNAME This is the username provided by the network Operator for the SIP account PASSWORD This i...

Страница 26: ...seven digits may be dialled immediately and The number 999 may be dialled immediately and The number 911 may be dialled immediately DIAL TIMEOUT This is a pre defined period without dialling which is...

Страница 27: ...modules described earlier while SIP trunks are configured using the registration information from the provider as described earlier When ISDN2 basic access trunks are connected you must program the I...

Страница 28: ...ine interfaces on the External No Trunk assignment page under ISDN Trunks as shown below This enables outgoing ISDN calls present a CLI that is recognised as a valid number for the Trunk interface at...

Страница 29: ...ay By default three ringing modes are defined Day ringing and Night ringing and Operator Mode and there are two additional modes that can be defined by the user By default all external lines are progr...

Страница 30: ...and IP13 to IP22 are SIP trunks Dialling the digit 0 will select any trunk line Dialling 91 will select the ISDN2 basic access T1 Dialling 92 will select the ISDN2 basic access T2 Dialling 93 will sel...

Страница 31: ...are selectable on the lower right hand corner of the Upn Phone Assignment page Each of the 8 available Upn ports on the card inserted in slot 2 in the example above offers a drop down menu of extensi...

Страница 32: ...med Default Gateway address default 192 168 1 254 it sets port forwarding at the Gateway based on the settings in the Gateway Configuration page see below It also queries the Gateway for its WAN IP ad...

Страница 33: ...modem router has been altered from 192 168 1 254 the Advantage system must be manually programmed with the IP address of the Default Gateway i e the router for Internet access The local Default Gatewa...

Страница 34: ...cessing the modem router Gateway browser programming as per the example in the Appendices UDP packets typically on WAN ports 50000 to 50031 of the Gateway should be forwarded to the local IP address o...

Страница 35: ...ne to the LAN until the system has access to Internet otherwise the WAN address of the system relayed by router UPnP will not be captured by the IP system phone at power up Note Do not power up the IP...

Страница 36: ...ically registers with its remote Advantage system from anywhere in the world over the public Internet If the phone had not been connected with its system on a LAN the public IP address or url of the s...

Страница 37: ...d on the IP Phone Registration page in Browser based Programming If you arrive at a hot desk and the phone is registered to another user you can re register it to your own user account as follows Pres...

Страница 38: ...d three expansion slots The three expansion slots may be fitted with any combination of 8 Upn and 8 a b FXS cards All devices connected at the expansion Slave racks must register as IP users on the Ma...

Страница 39: ...on your Browser and log into the Browser programming using the Slave s User Name and PIN default admin 1000 Click on the IP Addresses link and a screen similar to the following appears Enter the IP ad...

Страница 40: ...24000 System Manual Page 40 6 3 Register Slave extensions with the Master system Click on the Extension Registration link on the Slave Browser programming front page to arrive at a page in the followi...

Страница 41: ...ed d U Us se er r P Po or rt ta al l Each user can easily manage their phone settings personal phonebook call forwarding and voicemails by logging into the Advantage 24000 from any standard Browser r...

Страница 42: ...phone volume and settings and function key assignments 7 2 Install the Communicator synchronisation program on the User PC The Communicator program allows loading of Contacts and synchronisation with...

Страница 43: ...ick the Communicator shortcut icon on your desktop or run from the Windows Start menu On the Settings page enter the IP URL address of the PBX together with the User Name and the associated Password t...

Страница 44: ...Gmail or Outlook contacts to the PBX At the Export Import Contacts page select either Gmail or Outlook contacts for download and click on the tick By logging in as the Administrator e g with User nam...

Страница 45: ...tacts on the PBX with those on Gmail or Outlook and synchronise them according to the rules set on the Sync Contacts page At the Sync Contacts page select the synchronisation Direction from the drop d...

Страница 46: ...nal destinations efficiently and professionally Downloadable Music on Hold allows you to install several music files to be played to callers on hold Computer Telephony Integration WLAN FMC Fixed Mobil...

Страница 47: ...m Manual Page 47 8 1 Installing software licences Browse to the IP address of the system and enter the user name and password e g admin 1000 to get to the main programming page and and then select the...

Страница 48: ...Advantage 24000 System Manual Page 48 Paste the purchased licence keys into the box Click Save Please note that the system must be restarted for new licences to take effect...

Страница 49: ...e been loaded and the system restarted go to the appropriate programming page e g SIP Accounts Automated Attendant or VoIP Networking and activate the feature To activate IP user licences go to the IP...

Страница 50: ...ick the box corresponding to the extension user for whom the relevant feature licence should be acvtivated Then click Save Click on the Registration link to return to the previous page where the IP Re...

Страница 51: ...Green Pin 7 Brown White Pin 8 Brown A A Ap p pp p pe e en n nd d di i ix x x I I II I I S S Sy y ys s st t te e em m m T T To o on n ne e es s s The following is a list of tones that are used on the s...

Страница 52: ...nge Part Code Description Advantage Cable 26716 01 Vista Headset to QD Quick Disconnect Supra 32184 04 H51 Headset One Ear Headband 32186 04 H51N Noise Cancelling Headset One Ear Headband Tristar 3364...

Страница 53: ...y to insert a Pause after Recall when programming function keys A A Ap p pp p pe e en n nd d di i ix x x I I IV V V M M Mi i is s sc c ce e el l ll l la a an n ne e eo o ou u us s s t t ti i im m me e...

Страница 54: ...if f fi i ic c ca a at t ti i io o on n ns s s Operating temperature 5C to 45C Humidity 10 to 90 non condensing Mains voltage 110 230 10 Max power consumption 10W Maximum AC V A 120VA Maximum input wa...

Страница 55: ...s ss s si i ig g gn n nm m me e en n nt t ts s s a a an n nd d d C C CL L LI I Is s s USER SETTINGS TABLE 1 IP Users User New User Number New User Name Trunk Line Access T L1 T L2 T L3 T L4 T L5 T L6...

Страница 56: ...Name Trunk Line Access T L1 T L2 T L3 T L4 T L5 T L6 T L7 T L8 Level of Access 1 2 3 4 5 6 7 Users with Operator Functionality Enabled 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62...

Страница 57: ...isturb DND DND Override Call Diversion Conference Internal Paging Direct Line Seizure DLS User Programming Voice Mail Voice Mail Password Call Back Called Party Missed Call List Roaming PIN Extensions...

Страница 58: ...t Disturb DND DND Override Call Diversion Conference Internal Paging Direct Line Seizure DLS User Programming Voice Mail Voice Mail Password Call Back Called Party Missed Call List Roaming PIN Exrensi...

Страница 59: ...MBER RINGING ASSIGNMENT Enter the extensions to ring for the MSN Line for each ringing mode DAY RINGING NIGHT RINGING MODE 3 MODE 4 MODE 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 2...

Страница 60: ...60 USER CLI TABLE USER CLI NUMBER CLI RESTRICTION SET USER CLI NUMBER CLI RESTRICTION SET 11 11 12 12 13 13 14 14 15 15 16 16 17 17 18 18 19 19 20 20 21 21 22 22 23 23 24 24 25 25 26 26 27 27 28 28 2...

Страница 61: ...7 8 58 108 158 9 59 109 159 10 60 110 160 11 61 111 161 12 62 112 162 13 63 113 163 14 64 114 164 15 65 115 165 16 66 116 166 17 67 117 167 18 68 118 168 19 69 119 169 20 70 120 170 21 71 121 171 22 7...

Страница 62: ...AULT SETTING NEW SETTING IP Address 192 168 1 250 ___ ___ ___ ___ Subnet Mask 255 255 255 0 ___ ___ ___ ___ HTTP Port 80 DATA CALL MANAGEMENT Maximum Number of Data Calls 4 Maximum Number of ISP Calls...

Страница 63: ...ual DM 1030 Page 63 REMOTE ACCESS NUMBERS MSN 1 CLI LIST 1 2 3 4 5 6 7 8 9 10 INTERNET BARRING INDEX PC NAME to identify IP Address with a user IP NUMBER BARRED tick if barred 1 2 3 4 5 6 7 8 9 10 11...

Страница 64: ...output may be extracted and used by external applications for example Microsoft Excel to generate reports and accumulate statistics It is beyond the scope of this guide to describe how to use this out...

Страница 65: ...me of call in the format HH MM SS 04 Line Number 20 Alphanumeric representation of Line number e g Line 01 05 Extension number 20 Numeric representation of extension number e g 623 6 Extension Name 20...

Страница 66: ...6 8160058 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Logging Outgoing Calls When an outgoing call is made by an extension the Call Type field 7 and Connection field 8 fields are updated to O and Y respectively...

Страница 67: ...hat is externally forwarded In both of these records the Extension Number Extension Name the Calling Number of the forwarding extension are stored Logging Auto attendant Calls If an incoming call is a...

Страница 68: ...6 7 8 9 10 11 12 13 14 15 Logging Software Download Calls The Advantage system can receive software upgrades by connecting to a download server over an ISDN line These calls are initiated by a user o...

Страница 69: ...ine 04 676 Joe Bloggs O Y 00 25 03 00 04 05281169 1 20 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Diagnostic Logging In addition to providing the call logging information for voice calls on the system...

Страница 70: ...ostic Logging The Advantage system contains a buffered record of the most recent actions performed on the system This buffered information is dumped out en bloc to provide a history of the most recent...

Страница 71: ...to configure port forwarding for Voice over IP traffic on the Netopia Modem Router Cayman 3346 In this example voice traffic coming from the Internet to the Advantage system in the Office location is...

Страница 72: ...address is 192 168 1 254 This may have been changed however by the LAN administrator at installation In this case check with the LAN administrator and enter the current address When this is done the h...

Страница 73: ...Page 73 Step 2 Lower the level of Firewall protection Click on the link Firewall in the top left corner of this page and the following screen will be displayed Set the level of firewall protection to...

Страница 74: ...Advantage 24000 System Manual DM 1030 Page 74 Step 3 Define the port forwarding for TCP Click on the link Custom Services on the top left corner of the screen and the following screen is displayed...

Страница 75: ...Advantage 24000 System Manual DM 1030 Page 75 Click on the button Define Custom Service to display the next screen Select the button Port Forwarding Range of Ports as shown and press Next...

Страница 76: ...Manual DM 1030 Page 76 At the next screen type in the following information as shown Service Name Advantage TCP Global Port Range 5075 5075 Base Host Port 5075 Protocol TCP Press Next and on the follo...

Страница 77: ...Advantage 24000 System Manual DM 1030 Page 77 On the next screen open the dropdown list and select the service Advantage TCP which you have defined and press the button Enable...

Страница 78: ...Advantage 24000 System Manual DM 1030 Page 78 The following screen is displayed In the dropdown box Select Host Service choose the local LAN IP address of the Advantage system Press Enable...

Страница 79: ...Advantage 24000 System Manual DM 1030 Page 79 All TCP traffic on port 5075 will now be forwarded to the Advantage system and this is recorded as shown on the following screen...

Страница 80: ...ntage 24000 System Manual DM 1030 Page 80 Step 4 Define port Forwarding for UDP Press the button Define Custom Service to display the following screen Select Port Forwarding Range of Ports and press N...

Страница 81: ...age 81 Type in the following information on the next screen as shown Service Name Advantage UDP Global Port range 50000 50031 Base Host Port 50031 Protocol UDP Press Next and on the following screen p...

Страница 82: ...Advantage 24000 System Manual DM 1030 Page 82 Select Advantage UDP from the drop down menu and press Enable...

Страница 83: ...Advantage 24000 System Manual DM 1030 Page 83 In the following screen select the local LAN IP address of the Advantage system in the box Select Host Device and press Enable...

Страница 84: ...stem Manual DM 1030 Page 84 All UDP traffic on ports 50000 to 50031 will now be forwarded to the Advantage system and this is recorded as shown on the next screen This completes the configuration of t...

Страница 85: ...Advantage 24000 System Manual DM 1030 Page 85...

Страница 86: ......

Страница 87: ...mmunication 24 max IP system phone on the LAN IP system phone remote WAN SIP device on the LAN Analogue a b extension Upn digital extension SIP trunk VoIP Networking channel ISDN trunk channel Automat...

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