Egnite Querx TH Скачать руководство пользователя страница 44

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6.6 Troubleshooting

Problem

Action to take

Chapter

No network connection

Perform a manual network configuration.

2.5

Check if there are problems with your network.
Maybe ask your network administrator

Querx TH reacts very slow

In the configuration interface, open the page.

Maintenance / Firmware

If the value for

Memory

usage

is bigger than 70%, close some browser

windows showing Querx TH's web interface.

Reset system configuration.

6.2

Unknown network configuration Perform a manual network configuration

2.5

Or: Reset the system configuration

6.2

NTP / Email / Cloud do not work

Check if you have provided a valid DNS server.
Reboot system afterward.

4.2

II need to log in every couple of
seconds

Increase the value for a

Session timeout

4.3

After a firmware update Querx
TH doesn't work as expected

If there is another firmware image available on
the system, reactivate it.

6.4

If you have questions that are not discussed in this manual,
please don't hesitate to get in touch with the manufacturer
egnite. You can find contact information in chapter 7.5
'Manufacturer and contact'

Maintenance, tips and troubleshooting

Содержание Querx TH

Страница 1: ...Querx TH Network thermometer and data logger User Guide ...

Страница 2: ...n 3 Accessing the web interface 8 3 1 Host name 9 3 2 Homepage 9 3 3 Log in 9 3 4 Accessing the configuration interface 4 Configuration 10 4 1 Basic configuration 10 Assign system name 10 Configuration of the temperature unit 11 Configure a name server 11 Set date and time 12 Deactivating the discovery function 13 Reset internal memory 13 4 2 Network configuration 14 Automatic configuration over D...

Страница 3: ...Modbus TCP 30 5 5 SNMP 31 General settings 31 Activate SNMP Agent 31 Activate SNMP traps 32 Download MIB 32 5 6 Syslog 32 Configure syslog server 32 5 7 Android App Querx Discoverer 6 Maintenance tips and troubleshooting 33 6 1 Restart Querx TH 33 Warm reboot 33 Cold reboot 33 6 2 Configuration backup and restore 34 Backup configuration 34 Restore configuration 34 6 3 Reset configuration 34 Config...

Страница 4: ... Humidity sensor 43 Error of measurement after exposure to extreme circumstances 43 Recalibration of sensors 44 7 3 Technical data 46 7 4 Modbus Registers 47 7 5 SNMP Object Identifiers 47 7 6 Export data formats 47 7 7 Manufacturer and contact ...

Страница 5: ...or stationary measurement and processing of temperature and humidity data as well as for providing this data over several interfaces All other use is regarded as not according to the intended purpose egnite can not be held responsible for consequences from unintended use To avoid accidents caused by electrical current please obey the following instructions Only use device cable and adapter in prop...

Страница 6: ... TLS StartTLS SNMP trap and syslog if critical thresholds are exceeded The internal memory stores at least 51 days of data An interactive web interface provides a graphical representation of the logged data and the possibility to export it in the CSV and XML file formats Cloud interfaces connect Querx TH to the Internet of Things and allow world wide data access via web and Android App Through SNM...

Страница 7: ...eatures Integrated high quality sensors oil repellent water and dust proof Measuring range temperature 40 C 85 C Measuring range humidity 0 95 rH Alerts via email SNMP trap and syslog message Automatic network configuration via DHCP mDNS and Bonjour Ten alarm types Temperature too high low Temperature too low low Temperature rises drops too fast Humidity rises drops too fast Dew point too high too...

Страница 8: ...ML data export 1 2 3 Possible fields of application Server room monitoring Estate monitoring Automated climate profiling for buildings Preventive conservation Cause determination for mold remediation 1 2 4 Included in delivery Querx TH Set Article EGN600114 Querx TH with sensors for temperature and humidity Ethernet cable Micro USB cable USB wall plug adapter with clippings for UK EU US and AU CD ...

Страница 9: ...il it locks in place 2 Now connect the wall plug adapter to the device using the provided Micro USB cable 3 Put the adapter into the wall outlet Querx TH s status LED lights yellow Danger Never use the device with a broken adapter There is a risk for live caused by electrical current If you do not have a free wall outlet you can directly connect Querx TH to any free USB port at your computer 2 3 N...

Страница 10: ...OM you will find the application Device Discoverer which allows remote configuration of Querx TH 1 Start the installation software for Device Discoverer 2 Follow the instructions within the installation wizard 2 4 2 Assign network configuration 1 Start the application Device Discoverer 2 Right click on the device which you want to configure and choose Device configuration 3 Enter an IP address and...

Страница 11: ...afterward carry out the basic configuration as discussed in chapter 4 Configuration Putting into operation 7 ...

Страница 12: ...eplace the six 0s with the last six characters of the device s MAC address This address can be found on the sticker at the bottom side of the unit For the example image above the address is http querx000000 local From the Safari web browser you can also access Querx TH directly over the Bonjour menu Information If you cannot access the web interface you need to manually set a network configuration...

Страница 13: ...rface 3 3 Log in If you have configured users and assigned access rights to them you need to log in at Querx TH Enter your user name in the field User your password in the field Password and click Login afterward In Querx TH s default configuration no users are configured You can learn more on user management in chapter 4 3 User Management 3 4 Accessing the configuration interface To access the co...

Страница 14: ...y the unit and for addressing it in your network 1 Enter the system name in System name 2 If you want to use SNMP enter a responsible member of staff in Contact person and the location of the device in System location 3 Click on Save to apply your changes 4 1 2 Configuration of the temperature unit 1 In the configuration interface click on Sensors Temperature 2 Choose the physical temperature unit...

Страница 15: ...e If there is an NTP server available in your local network or if Querx TH has an internet connection you should obtain date and time automatically via SNTP Otherwise you can synchronize the time with the computer from which you are configuring Querx TH or set it manually 1 Open the page System Time in the configuration interface 2 Select the appropriate time zone for your country from Set time zo...

Страница 16: ...te For the February 1st 2014 this is 01 02 2014 2 Enter the current time in the field Time with hours minutes and seconds separated by colons For half past 1 pm this is 13 30 00 3 Click on Save to apply your changes You can also synchronize date and time with the computer you use to configure Querx TH 1 In the section Set time click on Sync PC The time and date fields are updated 2 After synchroni...

Страница 17: ...nance Reset 2 Click on the Delete sensor data button 3 Confirm the reset by ticking the check box Are you sure 4 Click on Yes This process can take several seconds Afterward Querx TH restarts recording data with timestamps and temperature units according to your configuration 4 2 Network configuration In most cases Querx TH automatically gets a network configuration over DHCP It is nevertheless po...

Страница 18: ...setting restart the device as discussed in Chapter 6 1 4 2 2 Manual configuration 1 In the configuration interface open the Page System Network 2 Click on Set IP address manually 3 Enter the IP address for the device in the field Local IP address 4 Specify a Network mask 5 Provide the IP address of the router which connects Querx TH to the Internet in Gateway IP address 6 Provide a Preferred DNS s...

Страница 19: ...3 1 Add user 1 In the configuration interface open the Page System User 2 In the section Users click on the action Add next to a free slot 3 On the next page provide a User name and a Password in the according fields 4 Choose the access rights that you want to assign to the user from Group 5 Click on Save to apply your changes 4 3 2 Edit user 1 In the configuration interface open the page System U...

Страница 20: ... A user with write access on the configuration can only be deleted as long as at least one other user with write access exists 4 3 4 Deactivate anonymous access As soon as you have added users with write access on the configuration you can restrict the anonymous access 1 In the configuration interface open the page System User 2 In the section Users click on Edit next to the user Anonymous 3 To co...

Страница 21: ...on of alerts In chapter 4 1 2 Configuration of the temperature probe you have already started with the configuration of the temperature sensor This part covers the configuration of sensor alerts 4 4 1 Dead band To avoid repeated alerts you can set a dead band for alerts which are triggered on exceeding a threshold This value specifies the number of units that the measured value has to move back in...

Страница 22: ...and configuration of interfaces 1 In the configuration interface open the page Sensors Temperature 2 Optionally enter a Sensor name through which it can be identified in alert notifications 1 Set Upper limit to the value at which the maximum temperature is exceeded 2 Set Lower limit to the value at which the minimum temperature is under run 3 Set Alert delay to the number of seconds that a thresho...

Страница 23: ...alerts Humidity too high Humidity too low Humidity rises too fast Humidity drops too fast How Querx TH reacts upon occurring alerts is discussed in chapter 5 Data access and configuration of interfaces 1 In the configuration interface open the page Sensors Humidity 2 Optionally enter a Sensor name through which it can be identified in alert notifications 1 Set Upper limit to the value at which the...

Страница 24: ...ts don t forget to save your changes 1 Click on Save to apply your changes 4 4 4 Dew point alerts Querx TH supports two types of dew point alerts Dew point too high Dew point too low How Querx TH reacts upon occurring alerts will be discussed in chapter 5 Data access and configuration of interfaces 1 In the configuration interface open the page Sensors Dew point 2 Optionally enter a Sensor name th...

Страница 25: ...old needs to be exceeded before an alert is triggered 4 Set Dead band to an appropriate value for example 0 5 After having configured the alerts don t forget to save your changes 1 Click on Save to apply your changes Configuration 21 Save your alert settings ...

Страница 26: ...the period of time from Refresh rate after which the dynamic information on the web pages such as temperature time or memory used should be updated 3 In the section Chart choose the color for the temperature graph from Temperature color 4 In the section Chart choose the color for the humidity graph from Humidity color 5 Click on Save to apply you changes 5 1 2 Visualization of measured data The ch...

Страница 27: ... to adjust this value is discussed in chapter 4 4 Configuration of alerts The gray bar underneath the chart shows the measurement period You can use the two sliders to scale the displayed time period If the sliders are set to the outer limits of the gray bar the whole measurement period is displayed If you have adjusted the period you can move the area between the sliders to set the time segment w...

Страница 28: ...mum and calculated mean temperatures 5 1 4 Embed chart into other web sites Where Querx TH can be reached over network you can embed the chart in to other web sites for example in your intranet using an Iframe 1 Open the homepage of Querx TH 2 Click on Iframe 3 Copy the shown HTML code into the clipboard 4 Paste the HTML Code into the source code of the web site into which you want to embed the ch...

Страница 29: ...n SMTP server 5 Specify the SMTP port for your mail server at Port 6 If you need to authenticate at your mail server activate the check box Authentication 7 Enter a User name and a Password in the appropriate fields Information The log in data is written to the device without encryption So do not use an email account over which confidential communication is carried out If needed create an own acco...

Страница 30: ...m the removal by clicking Yes on the following page 5 2 2 Manage email recipients Querx TH supports up to 4 email recipients each of whom you can assign the mail server over which emails are sent Also you can choose the events on which notifications are sent for each recipient 1 In the configuration interface open the page Interfaces Email 2 In the section Recipients click on the action Add next t...

Страница 31: ... 1 In the configuration interface open the page Interfaces Email 2 In the section Recipients click on the action Del next to the recipient which you want to remove 3 Confirm the removal by clicking on Yes on the following page 5 2 3 Email templates Querx TH sends notifications when alerts occur or when the unit returns to the normal state For both cases you can define templates 1 In the configurat...

Страница 32: ...world wide data access and easy integration into own projects via Application Programming Interfaces Cloud services are updated every full 10 minutes 5 3 1 Data export to ThingSpeak For the data export to ThingSpeak you need to set up a ThinkSpeak channel This can be done free of charge at the cloud provider s website www thingspeak com To set up a cloud connection you will need the following data...

Страница 33: ...5 3 2 Data export to Xively To connect Querx TH to Xively you will need a Xively feed You can set this up at the cloud provider s website www xively com You will need the following data to connect Querx TH to Xively The ID of the Xively feed for Querx TH to update The API key that allows Querx TH to write onto that feed 1 In the configuration interface open the page Interfaces Cloud 2 In the secti...

Страница 34: ...ctivate Modbus TCP 3 If you want to allow configuration changes via Modbus TCP uncheck the check box Write Protection 4 Click on Save to apply your changes Information Querx TH does not support concurrent Modbus TCP connections If you want several masters to connect to the device you need to disconnect your connections frequently 5 5 SNMP The Simple Network Management Protocol SNMP allows to integ...

Страница 35: ...for Querx TH 5 Click on Save to apply your changes 5 5 2 Activate SNMP Agent 1 In the configuration interface open the page Interfaces SNMP 2 In the section SNMP agent tick the check box Enable to active the SNMP agent 3 Check the Read community and adjust it if needed 4 Click on Save to apply your changes 5 5 3 Activate SNMP traps 1 In the configuration interface open the page Interfaces SNMP 2 I...

Страница 36: ...receive syslog messages can be downloaded from the Internet 5 6 1 Configure syslog server 1 In the configuration interface open the page System Network 2 Provide the IP address or the host name of your syslog server at Syslog server 3 Click on Save to apply your changes 5 7 Android App Querx Discoverer You can find the App Querx Discoverer on Google Play https play google com store This App gather...

Страница 37: ...next page 6 1 2 Cold reboot If the device does not react any more you can perform a cold reboot 1 Disconnect the device from the power supply 2 Wait for about 20 seconds 3 Reconnect the device to the power supply 6 2 Configuration backup and restore To backup your configuration or to reproduce the settings on different devices you can export the configuration and save it Following settings are ign...

Страница 38: ...figuration backup that you want to restore 4 Click on Upload 5 Restart Querx TH as discussed in chapter 6 1 6 Finally set up clouds email accounts and users 6 3 Reset configuration There are two ways to restore the factory defaults on the device 6 3 1 Configuration reset via web interface 1 In the configuration interface open the page Maintenance Reset 2 Click on Configuration reset 3 Confirm the ...

Страница 39: ...o the status LED The status LED blinks red 2 Hold the button until blinking stops Querx TH is now rebooted with the factory defaults Manual hardware resets will also reset the device s host name and IP configuration to the factory defaults 6 4 Firmware updates To extend the functionality of Querx TH egnite occasionally provides new firmware images If needed they can be installed on the device and ...

Страница 40: ... the section Upload This should be the buffer with the lowest firmware version number or an empty buffer 4 Click on Choose file and select the downloaded firmware image 5 Afterward click on Upload to write the image into the selected buffer 6 4 2 Activate firmware image After you have uploaded a new firmware version you need to activate it 1 In the configuration interface open the page Maintenance...

Страница 41: ...g the ballpoint pen You find the button underneath the opening next to the status LED 3 Hold the button while you reconnect Querx TH to the power supply The device starts blinking After a couple of seconds the blinking stops and status LED lights red 4 Now release the button The alternate firmware image is written into the internal memory and Querx TH reboots Attention After the activation please ...

Страница 42: ...ll not have to change the battery If you disconnect the unit from the power supply for example for storing you need change the battery once every 5 years To change the battery you need a small Phillips screw driver a battery type Renata CR1225 Attention Please avoid getting in touch with any contacts when changing the battery The device could suffer from damages caused by electrostatic discharge M...

Страница 43: ...nge the battery 1 Carefully lift the board at the side opposing the sensor cable 2 Use the screw driver to push the old battery out of its socket from behind 3 Insert the new battery into the socket If needed gently push it with the screw driver 4 Place the board back into the enclosing 5 Now tighten the screw in the enclosing as well as both screws at the bottom side of device Maintenance tips an...

Страница 44: ...work configuration Perform a manual network configuration 2 5 Or Reset the system configuration 6 2 NTP Email Cloud do not work Check if you have provided a valid DNS server Reboot system afterward 4 2 II need to log in every couple of seconds Increase the value for a Session timeout 4 3 After a firmware update Querx TH doesn t work as expected If there is another firmware image available on the s...

Страница 45: ...ing to the legislation in you country and with the environment in mind The device contains electronic components and a battery and you must not be disposed with household waste Please hand in the device at the disposal center Maintenance tips and troubleshooting 41 ...

Страница 46: ...7 Appendix 7 1 Temperature sensor Measurement range Typical Maximal Unit Deviation 10 C 85 C 0 3 0 4 C 40 C 100 C See image C Long term stability 0 01 C C year Appendix 42 ...

Страница 47: ...s are exposed to extreme environmental conditions like very high temperature drought or moistness the sensing film can get to dry or to wet This leads to a temporary decrease of accuracy for the humidity senor and the calculated dew point 7 2 2 Recalibration of sensors The sensors are calibrated by factory and do not need to be manually recalibrated Recalibration can be carried out by egnite Appen...

Страница 48: ...olymide film Calibration By factory Sensor heating Integrated Ethernet 10 100 Mbit RJ45 HP Auto MDIX Operating System Nut OS 5 Firmware updates Via web interface rescue function Data capacity At least 51 days internal Protocols DHCP HTTP mDNS Modbus TCP SMTP SNMP SNTP Syslog Web interface Password protection diagram live update HTML5 CSS3 JSON and SVG User Management 3 Users 3 Groups Email Up to 4...

Страница 49: ...lus sensing cable Weight 35 g 0 07 lb Connectors RJ45 Ethernet micro USB Mounting Wall mounting Certificates Immunity EN 61326 1 2013 Class A EN 61000 4 2 2009 EN 61000 4 3 2011 EN 61000 4 4 2013 EN 61000 4 6 2009 EN 61000 4 8 2010 Emissions EN 61326 1 2013 Class B EN 55011 2011 Housing PCB flammability UL94V 0 Protection marking IP20 RoHS compliance EU Directive 2011 65 EU We reserve the right of...

Страница 50: ...ontent 40021 20 int16 Lower limit temperature in Celsius 10 40022 21 int16 Upper limit temperature in Celsius 10 40023 22 int16 Dead band temperature in Kelvin Celsius 10 40024 23 int16 Lower limit temperature in Fahrenheit 10 40025 24 int16 Upper limit temperature in Fahrenheit 10 40026 25 int16 Dead band temperature in Fahrenheit 10 40027 26 int16 Lower limit temperature in Kelvin 10 40028 27 in...

Страница 51: ...and can be downloaded from the Interfaces SNMP page in the configuration interface 7 6 Export data formats Querx TH supports data exports in two file formats CSV Data exported in the CSV file format can be opened with any spreadsheet software XML Data exported in the XML file format can be transferred to and processed by several applications 7 7 Manufacturer and contact egnite GmbH Erinstrasse 9 4...

Страница 52: ...and typographical mistakes We reserve the right to alter the documentation without further announcements Revision 2 0 2014 egnite GmbH Germany All rights reserved All trademarks used are the property of the respective holders of the rights Appendix 48 ...

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