C
C-7
Troubleshooting
Clearing the server
Clearing the server is an Administrator option that can be used as a last resort if a job
persists in the system and prevents printing despite attempts to cancel or delete it.
Clear the server if all other troubleshooting methods have failed.
Clearing the server deletes all jobs currently saved on the server in any queue, all
FreeForm master jobs, and all locally archived jobs. It also clears the index of archived
jobs and the index of FreeForm masters.
You can clear the server from the Control Panel (see the
using the Server>Clear command from Command WorkStation.
Users are unable to connect to the Fiery X3e
If users are unable to connect to the Fiery X3e, or are unable to find the Fiery X3e
from their workstations, the network administrator may need to troubleshoot their
network connections, and check settings on the servers they use for printing. If settings
have changed, it may be necessary to reconfigure the Fiery X3e.
For example, if print servers or print queues on a Novell server are renamed or deleted,
or if accounts or permissions are changed, the Fiery X3e administrator may have to
edit settings or enter new settings in IPX (Novell) Setup to reflect the new
configuration.
If users cannot connect to the Fiery X3e with Fiery Downloader from a Windows
client computer, you may need to reconfigure the utility’s connection to the server. For
details, see the