134
Installation and Service Guide: Color Controller E-85A
Troubleshooting
Job Error Report
Job Error Report contains the important troubleshooting information that the technical support personnel can use to solve
customer issues. When a user encounters a job error, system fault, or any unexpected output while printing a job, the user
can generate a report from Command WorkStation. The Job Error Report is a collection of job files, logs, and server
information in a zip file, and it is available from both Mac OS and Windows versions of Command WorkStation.
Note:
The error log entries are overwritten after a period of time. To ensure the error logs contain the relevant information,
create the job error report as soon as possible after the error is observed. Create the job error report before rebooting the E-
85A and if possible, before any additional print jobs are processed or printed.
To create a job error report
1
In Command WorkStation, select a job in the
Printed
or
Held
list.
Only one job error report can be created at a time. If multiple jobs are selected in
Job Center
, the
Create Error Report
button is not available.
2
If accessing from a Windows client computer, press
Ctrl
and right-click the job. If accessing from a Mac OS client
computer, press
Command
and right-click the job.
3
In the shortcut menu, click
Create Error Report
.
4
Enter information about the job error.
a
Enter any comments and additional details in the text field. The followings are recommended:
•
Date and time error occurred
•
Observed error codes, if any
•
Description of expected result
•
Description of incorrect result
•
Steps for how error occurred
•
Frequency of error (such as single event, rarely, sometimes, frequently, always)
•
Whether the error has occurred with more than one file
•
Whether the file selected for the report is the same file that had the error
•
Operating system version, if the print job was sent from a client computer
•
Version of E-85A user software installed
•
Description of any other actions performed on the E-85A during the same time period
b
Optional: To include the raster in the report, select
Rasters
.
The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed size of
the report. In this case, it may be useful to provide it separately.
c
Optional: To include color profiles in the report, select
Color Profiles
.
Color profiles can be useful to include if they are custom profiles and the print colors are incorrect.
