Edwards nEXT 55, Инструкция по эксплуатации

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11. Service
Note:
Our policy is to give support for product after obsolescence through various options
including maintenance, repair, enhancement and replacement. Support will be available
for some years after the product obsolescence and in compliance with applicable
legislation. We will always undertake applicable actions to keep support, where support
is no longer possible, we will make sure this is communicated to all affected customers
with a notice period.
Our products, spares and accessories are available from our companies in Belgium,
Brazil, China, France, Germany, Israel, Italy, Japan, Korea, Singapore, United Kingdom,
U.S.A and a world-wide network of distributors. The majority of these centres employ
service engineers who have undergone our comprehensive training courses.
Order spare parts and accessories from our nearest company or distributor. When you
order, give:
▪ Model and Item Number of the equipment
▪ Serial number
▪ Item Number and description of part.
Our products are supported by a world-wide network of our Service centres. Each
Service centre offers a wide range of options that include: equipment decontamination,
service exchange, repair, rebuild and testing to factory specifications. Equipment which
has been serviced, repaired or rebuilt is returned with a full warranty.
The local Service Centres can also give our engineers to support on-site maintenance,
service or repair of equipment. For more information about service options, contact our
nearest Service Centre or the company.
11.1 Return the equipment or components for service
Before you send your equipment to us for service or for any other reason, you must send
us a completed Declaration of Contamination of Vacuum Equipment and Components –
Form HS2. The HS2 form tells us if any substances found in the equipment are
hazardous, which is important for the safety of our employees and all other people
involved in the service of your equipment. The hazard information also lets us select the
correct procedures to service your equipment.
We provide instructions for completing the form in the Declaration of Contamination of
Vacuum equipment and Components – Procedure HS1.
If you are returning a vacuum pump, note the following:
▪ If a pump is configured to suit the application, make a record of the configuration
before returning the pump. All replacement pumps will be supplied with default
factory settings.
▪ Do not return a pump with accessories fitted. Remove all accessories and retain
them for future use.
▪ The instruction in the returns procedure to drain all fluids does not apply to the
lubricant in pump oil reservoirs.
07/2021 - ©Edwards Limited Page 101 B8G000880_E
B8G000880_E - Service