10
Five year limited warranty
GUARANTEE
This product carries a 30-day guarantee. If you find your unit to be defective within the
first 30 days of purchase, you may return it for a refund or a new unit.
In the event you need to return your heater, it must be returned in the
original packaging to avoid damage to the heater during shipping.
FIVE YEAR LIMITED WARRANTY
WARRANTY: The Company warrants this product, to the original purchaser or gift recipient, to be free from defects
in workmanship and materials under normal use and service, for a period of five years from the date of purchase.
Warranty will be null and void if any of the following occur: The mechanics of the heater and/or the electrical cord
and plug have been altered or tampered with in any way. Heaters not used correctly or not maintained according
to the care instructions.
LIMITATIONS: ALL WARRANTIES IMPLIED BY LAW, INCLUDING THE IMPLIED WARRANTIES OF MER-
CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURA-
TION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow limitations on
the length of the implied warranty, so the above limitation may not apply to you. IN NO EVENT SHALL THE
COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFIT OR MEDICAL
EXPENSES CAUSED BY ANY DEFECT, FAILURE, MISUSE, OR MALFUNCTION OF THE PRODUCT.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. The Company will not be responsible for damages or
losses, direct or indirect, caused by misuse, abuse, accident, negligence, conditions of transportation or
storage, or failure to follow instructions. The Company will not be responsible for any statements that are
made or published, written or oral, that are inconsistent with this written warranty, or which are misleading
or inconsistent with the facts as published in the literature or specifications by the Company.
In the unlikely event that your unit does not appear to be working properly,
you must contact your Sales Representative for immediate assistance.
Prior to your call, we encourage you to visit our service-related website www.edenpureservice.com for
numerous troubleshooting tips and possible service instructions if needed.
If you are unable to reach your Sales Representataive and www.edenpureservice.com does not an-
swer your questions, you may contact our Resource Partner’s Customer Service Team by calling 1-
800-839-0966 or email us at [email protected].
Please have your proof of purchase handy
when you make your call or Resource Partners will be unable to assist you. The information nec-
essary for us to help you will be on your proof of purchase.
Thank you!
