Microtrac™
Document: UMDB007595.docm
Revision: B13
Created by: KB
Date: 17 Nov 2019
IPN: 3042830-B13
Source Location: C:\ePDM\ISLEng\products\db-microtracs4000\manuals\UMDB007595.docm
Page 25 of 26
User Ma
nual
Factory Returns to Canada
Some sub-assemblies of your Eddyfi Technologies product are not field-serviceable and may need to
return to the factory for repair. Warranty claims must return to the factory for evaluation.
To return an item for evaluation or repair, first contact Eddyfi Technologies at our toll-free number or e-
mail address. Eddyfi Technologies will supply a Return Merchandise Authorization (RMA) number with
detailed shipping and customs instructions. Items shipped without an RMA number will be held at Eddyfi
Technologies until the correct paperwork is completed. If cross-border shipments are not labelled as per
the instructions, the items may be held by customs and issued additional fees.
All returned items must be sent prepaid unless other specific arrangements have been made.
When the product or system is being shipped anywhere by courier or shipping company, it must be
packaged in the original packaging it was received in. This measure greatly reduces the consequences of
rough handling and subsequent shipping damage.
Eddyfi Technologies cannot be held responsible for damages due to improper packaging. Shipping
damage may have significant impact on repair turnaround times.
Product/System Drawing Package Availability
Mechanical assembly and electrical wiring diagram drawing packages for your equipment are available in
PDF format upon request. Printed copies may also be purchased from Eddyfi Technologies. Contact your
local sales contact for more information.
