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EcoSmart™ Troubleshooting Guide

Models ECO 8 – 13 kW

This guide is designed for installers or homeowners to help troubleshoot any issues experienced
during the lifetime of the tankless water heater.

For additional help, go to

and view the troubleshooting videos, or

email technical support at

Содержание ECO-8

Страница 1: ...CO 8 13 kW This guide is designed for installers or homeowners to help troubleshoot any issues experienced during the lifetime of the tankless water heater For additional help go to ecosmartus com sup...

Страница 2: ...llow Activity C page 9 Unit is no longer producing adequate heat but is activating o Follow Activity D page 10 and then Activity E page 12 New installations same day install LED display light is not a...

Страница 3: ...its are designed to be checked with a multi clamp volt meter pictured right to measure for both voltage and amperage Below is an inside view of an electric tankless water heater Always write down any...

Страница 4: ...e correct breaker was not turned off 2 Unscrew front cover of unit You will notice a Warranty Void if Seal Broken sticker disregard this a Warranty will not be voided This sticker is there for safety...

Страница 5: ...rranty parts will be covered If not parts can be purchased online at Amazon com or through our support team i https www amazon com EcoSmart THRM Ecosmart Thermistor dp B00Z0Z5IP2 ref sr_1_1 s industri...

Страница 6: ...are connected correctly follow these steps a Turn OFF breakers b Turn OFF incoming water line per national plumbing codes there must be a shut off valve within 5 to 10 feet from the water heater c Uns...

Страница 7: ...u will notice a Warranty Void if Seal Broken disregard this i Warranty will not be voided This sticker is there for safety purposes to ensure customers contact technical support before opening the uni...

Страница 8: ...ill within warranty the part will be covered If not a flow meter can be purchased online at Amazon com or through our support team a https www amazon com Ecosmart FSA NFSML Flow Sensor dp B00Z0Z6IWE r...

Страница 9: ...Seal Broken disregard this i Warranty will not be voided This sticker is there for safety purposes to ensure customers contact technical support before opening the unit 2 Using a voltmeter a Place on...

Страница 10: ...if the element is working turn on a hot water tap We suggest running the shower or sink so that both elements will draw voltage and can be checked Once water is running through the unit the LED displ...

Страница 11: ...the element will need to be replaced Element failures are commonly due to air pockets scale sediment buildup and or freeze damage D If the heater is still within warranty part will be covered If not...

Страница 12: ...er is at the unit LED display will not light up if the correct breaker is off b If LED display does light up correct breaker was not turned off 2 Turn off water going into unit a Per national plumbing...

Страница 13: ...w hot water faucets for 2 to 3 minutes to remove air pockets in the lines Recirculating Maintenance What is needed 1 five gallon bucket 1 four gallon per minute recirculating pump two inch female hose...

Страница 14: ...ater to flow through water heater for 5 minutes as it continues to drain 7 Close shut off valve on cold water line and allow heater to drain completely 8 Remove drain hose from service valve on hot wa...

Страница 16: ...demand for higher flow rates a higher kilowatt model is needed There are 3 pieces of information needed to determine what size electric tankless water heater is right for you Watts Amount of energy n...