The cases in the following tables do not always indicate a faulty cooker.
the cooker carefully before contacting the support for repair.
Please examine
Problem Possible Reason Solution
Difficult to close the lid
Steam leaks from the
side of the lid
Press the float valve lightly
downwards
Position the sealing ring well
Steam comes out from
exhaust valve non-stop
All LEDs
with a code
appearing on
screen
flash
C1 code
C2 code
C5 code
C6 code
Rice half cooked or too
hard
Rice too soft
Difficult to open the lid
Steam leaks from float
valve for over 2 minutes
Float valve unable to rise
Display remains blank
after connecting the
power cord
Sealing ring not installed properly
Use the steam release handle to
reduce the internal pressure. Open
the lid after the pressure is
completely released.
Press the float valve lightly with a
pen or chopstick.
Install the sealing ring
Replace the sealing ring
Clean the sealing ring
Open then close the lid again
Clean the float valve silicone seal
Replace the float valve silicone seal
Add water according to the recipe
Close the lid completely
Turn the release handle to the
sealing position
Contact support online
Inspect the power cord to ensure a
good connection, check the power
outlet is active.
Contact support online
Contact support online
Put food and water in the inner pot
Contact support online
Contact support online
Float valve in the popped-up
position
Pressure exists inside the cooker
Float valve stuck at the popped-up
position
No sealing ring
Sealing ring damaged
Food debris attached to the sealing
ring
Lid not closed properly
Food debris on the float valve
silicone seal
Float valve silicone ring worn-out
Too little food or water in inner pot
Float valve obstructed by the lid
locking pin
Steam release handle not in
sealing position
Pressure control fails
Bad power connection or no power
Cooker’s electrical fuse was blown
Faulty temperature sensor
(cannot be detected)
Faulty temperature sensor
(short circuited)
Temperature is too high because
inner pot is not placed
Put in the inner pot properly
Troubleshooting
Adjust dry-rice and water ratio
according to recipe
After cooking cycle completes, leave
the cover on for 5 more minutes.
Adjust dry-rice and water
ratio according to recipe
Temperature is too high because
there is no water in inner pot
Faulty pressure sensor
Too litter water
Cover opened prematurely
Too much water
1
2
3
4
5
6
7
8
9
10
13
