KGL Operating Manual – UA 412 S
2019-01-14
/
63 122
6.9.3 Rectification of driver problems
If the driver installation is not complete or if the controller has been accidentally connected to the PC before
the execution of the installation program, the following instructions will provide you with information for how the
problem can be rectified:
Problems with USB connections: Problems with the detection of controllers on the USB3 port may occur.
Interconnection of a USB2 hub can be a
. This usually enables Windows to
possible approach for the solution
detect the controllers:
Windows XP / Vista: If the controller has been accidentally connected to the PC before the execution of the
installer, the driver
be updated in the Control Panel.
must
For this, it must first be ensured that the installation program for the firmware upload has been executed: in the
Start menu, call "Settings" - "Control Panel" - "Management" - "
" - "
" - "
Computer Management"
Device Manager
" and using the right mouse button select the not correctly installed COM port (
Ports (COM and LPT)
"UA 400
or
). Then click on "
" and follow the instructions in the dialogue
COM Port"
"WR 300 COM Port"
Update Driver
that opens; then the driver should be correctly installed.
: Open "Control Panel", under
Windows 7 / Windows 8 / Windows 10
"Device Manager" there, select "Ports
". Then proceed as described above.
(COM & LPT)
Special features under Windows 7/10: When executing the program, the request
“Do you want to allow the
must be confirmed with
following program from an unknown publisher to make changes to this computer?”
YES
. If this request should be permanently suppressed, the following procedure is recommended:
In the directory "
, click on the file
” with the right mouse button. Select the
C:\Program Files\firmupl"
“firmupl.exe
entry "
" under "
" in the drop-down context menu. The request should no longer be displayed
Allow
Properties
during the next start.
