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Section 4

Troubleshooting

User Manual

Page 4 - 2

Digital Satellite Receivers - Fixed

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English

TO SOLVE A TIMER RELATED PROBLEM

TO SOLVE A SMARTCARD RELATED PROBLEM

Problem

Possible cause

What to do?

1. I cannot set a timer

because I have no EPG.

■

The selected program
supports no EPG.

■

Press the MENU key.

■

Select: User data - Clock -
Timers menu.

■

Program the timer
manually.

■

The time settings are not
correct.

■

Review the solutions in to
solve an EPG problem.

2. I cannot find the

programmed timers.

■

Press the MENU key.

■

Select: User data - Clock -
Timers menu.

■

Select the required timer.

3. My VCR did not record the

program.

■

You did not set the VCR
itself.

■

Set your VCR itself also.

■

The timer does not start
your VCR, it only switches
on the receiver so that you
can record the program.

Problem

Possible cause

What to do?

1. I cannot view or listen to a

scrambled channel.

■

The CI-module/smartcard
is not valid for the service.

■

Insert a valid CI-module/
smartcard correctly.

■

Contact your service
provider.

■

The CI-module/smartcard
is not correctly inserted.

■

Insert a valid CI-module/
smartcard correctly.

■

The software lost
communication with the
CI-module/smartcard.

■

Press the On/Standby key
two times.

Содержание DSB-880 2Ci

Страница 1: ...User Manual S W Version 1 0 EchoStar User Interface for Digital Satellite Receivers Fixed Printed on recycled paper ...

Страница 2: ...CONVENTIONS Throughout this user manual there may be blocks of text indicated by symbols and printed in a different way then the surrounding text These blocks of text ask the attention of the reader to avoid hazardous situations The hazard levels are indicated as WARNING THIS INDICATES A HAZARDOUS SITUATION WHICH IF NOT AVOIDED COULD RESULT IN SERIOUS INJURY CAUTION This indicates a situation whic...

Страница 3: ...t time and experienced users of satellite receivers who want to install use and maintain their receiver This user manual gives an explanation and an instruction on the use of the EchoStar user interface and is divided into separate sections and chapters For easy access to the information a clear table of content and an index are provided LIMITED WARRANTY If your receiver has conditional access cap...

Страница 4: ...g restrictions on its use This User Manual is also covered by Federal Copyright Law No part of this User Manual may be copied distributed transmitted stored in a retrieval system or translated into any human or computer language in any form or by any other means electronically mechanically magnetically manually or otherwise or disclosure to third parties without the express written permission of E...

Страница 5: ...AVIGATE 3 1 2 HOW TO SELECT A CHANNEL 3 1 3 HOW TO USE THE TELETEXT DECODER 3 2 4 HOW TO ADJUST OR MUTE THE VOLUME 3 2 5 HOW TO ORGANIZE THE LISTS 3 3 6 HOW TO CREATE THE FAVORITE LISTS 3 4 7 HOW TO ADD TRANSPONDERS 3 5 8 HOW TO SET AND LOOK UP THE TIMERS 3 6 9 HOW TO RESET THE RECEIVER 3 7 10 HOW TO DO A SOFTWARE UPGRADE 3 7 Troubleshooting 1 TO SOLVE A GENERAL PROBLEM 4 1 2 TO SOLVE AN EPG RELAT...

Страница 7: ...LNBs or motorized additional settings are required NOTE Unless otherwise specified this note explains the navigation through the menus and functions In the main user and EPG menu 1 the MENU key lets you access to the main menu or go back one menu level 2 the EXIT key lets you leave a menu or selection and return directly to live 3 the keys let you scroll up and down through the selectable items 4 ...

Страница 8: ...ice 11 If your dish installation is correctly aimed live video appears 12 If your satellite is not listed continue with the Guided setup 1 Make sure that the LNB1 for ASTRA1 is connected to the DiSEqC switch port 1 and LNB2 for HOTBIRD to port 2 2 For the monoblock LNB please refer to the manufacturer s specifications 3 Connect the receiver to the mains wall outlet 4 On the rear panel set the ON O...

Страница 9: ...em setup Search channels and press the OK key 13 Select the SAT 14 Select the Move dish option 15 Move the dish and find the satellite 16 Select the Fine tune option 17 Move the dish and find the best signal 18 Select the Search channels field and press the OK key 19 Wait for the search to complete 20 Press the OK key 1 Do the DiSEqC 1 2 installation first 2 Make sure the channel search on the sat...

Страница 11: ...o control the different timers and to view the information in the Electronic Program Guide EPG The colored keys if favorite lists are available give direct access to the favorite lists Additionally the key gives access to the InfoBanner that helps you to view the available information about the current channel and to view additional information such as detailed program information EPG and detailed...

Страница 12: ...epending on the selections you make The key gives access to the main menu that gives you control over the settings in the Installation menu the User data menu and the Information menu Only for receivers with conditional access capabilities 2 1 INSTALLATION 2 1 1 USER LNB LNB To select the LNB that you want to define LO low To select the Low Band Local oscillator frequency LO high To select the Hig...

Страница 13: ... latitude To set the latitude for the installation site of the dish North South To select the hemisphere for the installation site of the dish My longitude To set the longitude for the installation site of the dish East West To select the hemisphere for the installation site of the dish Set East limit To set the East limit by software Set West limit To set the West limit by software GoTo X To sele...

Страница 14: ...switch Channel type To search for All channels only FTA or only Scrambled channels Channel To search for All channels only TV only Radio or only Data channels Search channels Search channels does a channel search on the defined TP SAT blue key To select the satellite you want to change the settings for Frequency To view the current frequency MHz Symbol rate To view the current symbol rate MSym s P...

Страница 15: ...ection per channel with use of the alternative audio key on the RCU 1st Subtitle To set the language for programs with multi lingual subtitles For multi lingual programs if available you can choose your own language If the selected language is not transmitted no subtitle is shown NOTE You can override the selection per channel with use of the alternative subtitle key on the RCU Aspect ratio To set...

Страница 16: ...y and TV PIN code Current New Verify To type in the factory default 0000 or your personal PIN code Fav 1 red To add or delete the highlighted channel for this favorite list Fav 2 green To add or delete the highlighted channel for this favorite list Fav 3 yellow To add or delete the highlighted channel for this favorite list Fav 4 blue To add or delete the highlighted channel for this favorite list...

Страница 17: ... reception due to weather conditions please try later Delete settings To delete all channels from the channel and favorite lists Difference with the Full reset is that all installation settings are kept Delete settings It is advised to write down the most important settings before you confirm the Factory reset e g Switch and Port settings LNBs User data etc The receiver deletes all user defined se...

Страница 18: ...iver On quite a lot of VCRs you have to select the so called external channel E1 Duration To set the length for the timer Note that the receiver switches to standby after the sleep timer has run out Frequency Shows the current selected transponder frequency Symbol rate Shows the current selected symbol rate Polarity Shows the current selected polarity Audio PID Shows the current selected Audio PID...

Страница 19: ...nd Z to A The Green key gives access to the option Sort and depending on the selected mode the possibility to sort the complete list in None default per TP or per Network The Yellow key gives access to the option show a limited list that is selected by None default Scrambled or FTA Free To Air channels The Blue key gives access to the list for the current satellite None or the All channels list Wh...

Страница 20: ...f available from the service provider access to the detailed program information of the current selected program Sometimes the information is not directly available if necessary allow the receiver to collect the detailed program information NOTE Most digital channels broadcast program data as an EPG Digital channels that broadcast EPG offer you program information in advance for a certain period o...

Страница 21: ...e live content EchoStar has no influence on this matter The InfoBanner has a The channel information bar to show the local time the channel name the icon to show that a sleep timer is active the local date The service information bar to show the duration indicator to show the progress of the current program the icon to show that the channel is encrypted Scrambled the icon to show that more Subtitl...

Страница 22: ... the available alternative audio languages as broadcasted by the service provider The program uses first the Audio selection as made in the User data Languages If you do not want to use this selection you can override and save the selection for the current channel with a selection from this menu The key shows the sleep timer pop up that gives you the possibility to set a sleep timer directly The k...

Страница 23: ... selection and return directly to live 3 the keys let you scroll up and down through the selectable items 4 the keys let you scroll left and right through the selectable items 5 The OK key lets you confirm and execute a selection open a pull down menu In a pull down menu 1 the OK key lets you confirm the selection 2 the highlighted cursor indicates the active selection NOTE Some radio channels bro...

Страница 24: ... keys to choose a page number or 2 Press the key to go one page number up or down or 3 Press one of color keys to go to the indicated page 4 Sub pages 1 2 2 2 are automatically advanced PUT A TELETEXT PAGE OVER LIVE VIDEO 1 Press the OK key to make the teletext pages transparent 2 Note that live video appears behind the Teletext page USE THE TELETEXT SUPPORTED SUBTITLES FOR THE HEARING IMPAIRED 1 ...

Страница 25: ... OK key 3 Select a channel 4 Press the red key 5 Note that the delete mark appears 6 Press the OK key to confirm IF YOU WANT TO MOVE A CHANNEL 1 Press the MENU key 2 Select User data Channels Edit channels and press the OK key 3 Select a channel 4 Press the green key 5 Press the keys to move the channel to the required location 6 Press the green key again IF YOU WANT TO LOCK A CHANNEL 1 Press the ...

Страница 26: ...ws to which favorite list a channel belongs 6 Press the OK key to confirm IF YOU WANT TO DELETE A FAVORITE SELECTION 1 Press the MENU key 2 Select User data Channels Setup favorites and press the OK key 3 Use the keys to select a channel 4 On a channel with a colored bullet behind it press that color key 5 Note that the favorite is deselected which means deleted from that favorite list 6 Press the...

Страница 27: ... the channel search for the new transponder TP IF YOU WANT TO DELETE A TRANSPONDER 1 Press the MENU key 2 Select Installation System setup Edit TP and press the OK key 3 Select the transponder that you want to delete 4 Press the yellow key and follow the instructions as given IF YOU WANT TO EDIT A TRANSPONDER OR PID 1 Press the MENU key 2 Select Installation System setup Edit TP and press the OK k...

Страница 28: ...vent 5 If required change the Date Start and Duration settings 6 Change the Interval into Once Daily or Weekly 7 Press the OK key to confirm IF YOU WANT TO SET A TIMER WHEN THERE IS NO EPG 1 Press the MENU key 2 Select User data Clock Timers and press the OK key 3 Select a not used timer 4 Make the required settings 5 Press the OK key to confirm IF YOU WANT TO LOOK UP DELETE OR CHANGE A TIMER 1 Pr...

Страница 29: ...s the OK key to confirm 12 Press the MENU key 13 Press the yellow key 14 In the Satellite list make the required selections 15 Press the OK key 16 Press the blue key 17 In the Dish installation menu make the required selections 18 Select the satellite option 19 Press the OK key and make your selection 20 Select the transponder option 21 Press the OK key and make your selection 22 Use the signal in...

Страница 31: ...ital in the Audio pop up You did not select Dolby Digital to On Press the MENU key Select User data Settings TV System Select Dolby Digital Yes Problem Possible cause What to do 1 The EPG is empty The selected program supports no EPG There is no solution for this the data is supplied by the service provider and beyond our control The local time is not correct In the Local time menu set the correct...

Страница 32: ...cannot find the programmed timers Press the MENU key Select User data Clock Timers menu Select the required timer 3 My VCR did not record the program You did not set the VCR itself Set your VCR itself also The timer does not start your VCR it only switches on the receiver so that you can record the program Problem Possible cause What to do 1 I cannot view or listen to a scrambled channel The CI mo...

Страница 33: ...s pointed at one particular satellite FTA broadcast An unscrambled broadcast which you can view without additional payments to a service provider Frequency band A frequency band is a range of frequencies which are dedicate to a certain usage In the satellite area commonly known bands are the C band and the Ku band GoTo X GoTo X is a smart DiSEqC1 2 motor with an internal satellite database which m...

Страница 34: ...nd Receiver Unit which takes signals from a dish and converts them so they can appear on radio and TV RGB RGB is used to transfer a TV signal in DVD quality The quality is superior to SVHS and CVBS SAT With respect to the receiver a satellite is a broadcast station for satellite radio and TV positioned on the Clarke Belt SECAM SECAM Systeme Electronic Pour Couleur Avec Memoire is almost the same a...

Страница 35: ...ting 4 1 E edit pid 3 5 transponder 3 5 edit data transponder 3 5 epg access 2 1 2 10 program information 2 1 troubleshooting 4 1 F favorite list add channel 3 4 create 3 4 quick access 2 9 rename 3 4 I infobanner access 2 1 information 2 11 installation diseqc1 2 1 3 goto x 1 3 single dish dual lnb 1 2 single dish lnb 1 2 tv system 2 5 uhf modulator 2 6 installation diseqc1 2 2 3 goto x 2 3 motor...

Страница 36: ... description 2 6 procedure 3 7 sort a to z 2 9 fta 2 9 per network 2 9 per tp 2 9 scrambled 2 9 z to a 2 9 subtitle alternate language 2 12 summertime 4 1 T teletext access 3 2 latest news flash 3 2 subtitles 3 2 timer access 2 10 change 3 6 delete 3 6 look up 3 6 set 3 6 troubleshooting 4 2 vcr 3 6 transponder add 2 4 3 5 delete 3 5 edit 2 4 troubleshooting epg 4 1 timer 4 2 U uhf channel frequen...

Страница 37: ...ferent settings for each LNB F type LNB TYPE LO Frequency LO Selection 13 18V 0 22kHz H V H V Standard 10 000 disabled 18 18 0 0 Enhanced 9 750 disabled 18 18 0 0 Quattro 9 750 13V 13 13 0 0 10 750 18V 18 18 0 0 C Band 5 150 disabled 18 18 0 0 DBS 10 750 disabled 18 18 0 0 10 7 LNB 10 700 disabled 18 18 0 0 LNBF TYPE LO Frequency LO Selection 13 18V 0 22kHz H V H V Standard 10 000 disabled 18 13 0...

Страница 38: ...Star International Corporation All rights reserved English A1 3 USER DEFINED LNB F MATRIX In the User LNB menu you can define your own LNB F You can use the list below to note the settings User LNB F LO Frequency LO Selection 13 18V 0 22kHz H V H V User 1 User 2 User 3 User 4 User 5 User 6 User 7 User 8 ...

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