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App troubleshooting and FAQ
18
The dehumidifier won’t show during the pairing process
Check the following:
1. Did the App download successfully
2. Is your device (phone/tablet) connected to local Wi-Fi
3. Is the dehumidifier close to the Wi-Fi router, is it in range?
4. Is the dehumidifier switched on and working (does display show the green fan turning?)
5. Does the WiFi have a 2.4Ghz signal and is it available?
The dehumidifier shows during the pairing process but won’t connect
If the dehumidifier shows up using the EZ pairing process but will not connect, AP pairing can be
used to connect instead. Turn off the dehumidifier for 10 seconds then power on. Hold the power
button for 4 seconds to enter EZ pairing mode (the WiFi icon flashes quickly). Press the power
button again for 4 seconds to enter AP pairing mode (the WiFi icon flashes slowly). Open the
app, select ‘Add Device’ when the dehumidifier shows up select add. Within 2 minutes the
dehumidifier should be connected.
Smart Life FAQ’s can be accessed by selecting the Me icon in the bottom right hand corner of the
app.