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COMMUNICATION
Eaton Power Xpert 9395P-1200 UPS (1200 kVA, 1200 kW) Installation and Operation Manual
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P-164000500 Rev 4
www.eaton.com/powerquality
8-2
8.2
PredictPulse
The Eaton 9395P-1200 UPS supports Eaton's PredictPulse
Remote Monitoring and
Management Service
. PredictPulse is a subscription monitoring and management
service that collects and analyzes data from connected power infrastructure devices,
providing Eaton with the insight needed to make recommendations and take action
on your behalf. It is also powered by CA Technologies, bringing together the best in
hardware and software. PredictPulse Service is included at no charge during the first
year of Eaton 9395P-1200 UPS operation (warranty period) along with the required
connectivity parts. Beyond that, it may be purchased with Eaton Support Agreements
or as a standalone subscription after the initial warranty expires. PredictPulse may
also be subscribed to for free as part of a 90-day trial period. PredictPulse availability
and first year bundled offers may vary by market. For more information, visit
www.eaton.com/predictpulse.
8.2.1
PredictPulse Features
PredictPulse provides proactive monitoring, an online dashboard, mobile app with
alarm status information and a monthly report detailing the ongoing health of your
Eaton 9395P-1200 UPS. Features include:
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Proactive monitoring that automatically analyzes the status of the Eaton
9395P-1200 UPS 96 times every day (every 15 minutes). All health data gathered
from the unit, current and historical, is analyzed at the Customer Reliability Center
(CRC). Algorithms and sophisticated analytics software is constantly scanning your
UPS's data for potential failures. Anomalies are escalated to a Software and
Monitoring analyst or Technical Support specialist. Critical events are remotely
diagnosed to expedite repairs, including smart dispatch of field technicians with
probable cause and likely parts (avoiding return visits due to lack of required parts).
Through this service, the CRC can take pre-emptive, corrective action to ensure
the highest level of availability of your Eaton 9395P-1200 UPS.
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Easy self-installation in minutes from a wizard installer or directly from the Power
Xpert Gateway UPS card. PredictPulse uses standard Eaton connectivity hardware,
requiring no special software (devices only need to be connected to a network).
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Ability to give an unlimited number of coworkers access to the real-time data and
reports found in PredictPulse's online dashboard and mobile app. This allows you
to collaborate and Eaton to notify the most appropriate person responsible for a
specific site or device
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Real-time access to key performance information, alarms and trended health data
about your Eaton 9395P-1200 UPS via the PredictPulse online dashboard.
Depending on the model, the dashboard aggregates all subscribed devices and
provides detailed information about voltages, loads, energy savings, service levels,
external factors such as temperature and humidity, attached batteries, and system
availability. All of these factors contribute to the Relative Performance Index (RPI)
score that allows you to compare your unit's health relative to Eaton's optimum
UPS operating levels.
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Real-time alarm events for all subscribed devices via the PredictPulse mobile app
(Apple and Android). You can track all alarms by device. As critical alarms occur,
Eaton will acknowledge them so you know when Eaton has diagnosed the alarm
(and pending notification of resolution).
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A monthly summary report that delivers key performance information, alarms and
trended health data about your Eaton 9395P-1200 UPS, based on the prior month’s
data.
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