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FIELD CUTTING INSTRUCTIONS

1.

 With hacksaw, cut the track to the desired length.

2.

 Remove all burrs from the track and buss bars.

3.

 Reinstall the end cap.

If additional Mounting holes are required, follow this procedure to drill holes:

1.

 Locate the desired mounting hole(s) location on the inside of the track section along  

  the center.

2.

 Using an 1/8 inch diameter drill hole through the track.

3.

 Using a countersink bit, countersink the hole so that the mounting screw will be  

  flush with the surface of the track.

4.

 Remove all burrs and install track as described in this instruction. 

TROUBLESHOOTING

EXPANSION - ADDING MORE TRACK KITS

Use connector between two tracks. (Fig. 6)

5-YEAR LIMITED WARRANTY

THE FOLLOWING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER 
WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING, BUT 

NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY 

PARTICULAR PURPOSE.
Eaton warrants to customers that, for a period of five years from the date of purchase, 

Halo HU20 series products will be free from defects in materials and workmanship. 

The obligation of Eaton under this warranty is expressly limited to the provision of 

replacement products. This warranty is extended only to the original purchaser of the 

product. A purchaser’s receipt or other proof of date of original purchase acceptable to 

Eaton. This is required before warranty performance shall be rendered.
This warranty does not apply to Eaton products that have been altered or repaired or 

that have been subjected to neglect, abuse, misuse or accident (including shipping 

damages). This warranty does not apply to products not manufactured by Eaton which 

have been supplied, installed, and/or used in conjunction with Eaton products. Damage 

to the product caused by replacement bulbs or corrosion or discoloration of brass 

components are not covered by this warranty. 
LIMITATION OF LIABILITY:

IN NO EVENT SHALL EATON BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, 

OR CONSEQUENTIAL DAMAGES (REGARDLESS OF THE FORM OF ACTION, WHETHER 

IN CONTRACT, STRICT LIABILITY, OR IN TORT INCLUDING NEGLIGENCE), NOR FOR 

LOST PROFITS; NOR SHALL THE LIABILITY OF EATON FOR ANY CLAIMS OR DAMAGE 

ARISING OUT OF OR CONNECTED WITH THESE TERMS OR THE MANUFACTURE, SALE, 

DELIVERY, USE, MAINTENANCE, REPAIR OR MODIFICATION OF EATON PRODUCTS, OR 

SUPPLY OF ANY REPLACEMENT PARTS THEREFORE, EXCEED THE PURCHASE PRICE OF 

EATON PRODUCTS GIVING RISE TO A CLAIM. NO LABOR CHARGES WILL BE ACCEPTED 

TO REMOVE OR INSTALL FIXTURES. 
To obtain warranty service, please contact Eaton at 1-800-334-6871, press option 2 

for Customer Service, or via e-mail [email protected] and include the 

following information:

• Name, address and telephone number

• Date and place of purchase

• Catalog and quantity purchase

• Detailed description of problem
All returned products must be accompanied by a Return Goods Authorization Number 

issued by the Company and must be returned freight prepaid. Any product received 

without a Return Goods Authorization Number from the Company will be refused.  
Eaton is not responsible for merchandise damaged in transit. Repaired or 

replaced products shall be subject to the terms of this warranty and are inspected 

when packed. Evident or concealed damage that is made in transit should be reported 

at once to 

the carrier making the delivery and a claim filed with them.  

Reproductions of this document without prior written approval of Eaton are strictly prohibited.

For assistance, call 1-800-334-6871 or e-mail us at [email protected].

PROBLEM

CAUSE/SOLUTION

Light does not come ON

No power to the fixture
•  Check to see if circuit breaker tripped
•     Confirm wall switch is ON 

TURN OFF POWER BEFORE  
CONTINUING

 

 

If system does not appear to turn ON, 
check the connection of the pucks and 
connectors by moving them until connec-
tion is established

Light blinking

Wiring to the unit is loose
•  Confirm wiring is properly secured
•     If light still does not come ON after 
       checking wiring connections  
       contact Customer Service
Temperature is too high or too many pucks 
are installed 
•   Remove pucks 
•   Move driver away from high  
     heat source

Mounting Surface

Direct connector wires over cabinet 

edge

Extension assembly

Do not use more than 1 driver per system (up to 8 pucks)

Fig. 6

Yes

No

Fig. 5

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