EARTHQUAKE 5 YEAR LIMITED WARRANTY
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused. Including
but not limited to the following:
• Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of improper
use of cleaning materials/methods.
• Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust
cap, burnt speaker voice coil.
• Fading, deterioration of speaker components & finish due to improper exposure to
elements.
• Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper
use of cleaning material.
• Burnt tracers on PCB.
• Product/part damaged due to poor packaging or abusive shipping conditions.
• Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not
properly filled & returned to Earthquake with a copy of the sales invoice.
(E) Service Request:
To receive product/s service, contact Earthquake service department at (510)
732-1000 and request an RMA number (Return Material Authorization), items shipped without
a valid RMA number will be refused. Make sure you provide us with your complete/correct
shipping address, a valid phone number, and a brief description of the problem you are
experiencing with the product. In most cases, our technicians might be able to resolve the
problem over the phone, thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product/s must be packaged in its original protective box(s) to minimize
transport damage. Shipper claims regarding items damaged in transit must be presented to
carrier. Earthquake Sound Corporation reserves the right to refuse product improperly packed.
Original bill of sale must accompany product returned for service. We encourage you to include
with the package a written description of the problem. Ship product to: Earthquake Sound
Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are responsible for
the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting
from the five (5) years limited warranty policy must be resolved according to the laws &
regulations of the county of Alameda -California.
Five (5) year limited warranty:
Earthquake warrants the original purchaser that all Factory Sealed New Audio
Products be free from defects in material and workmanship under normal and proper use
for a period of five (5) years from the date of purchase (as shown on the original bill of sale
with serial number affixed/written on it). The five (5) year warranty period is valid only if an
authorized Earthquake dealer properly installs the product and the warranty registration
card is properly filled out and sent to Earthquake Sound Corporation. If a non-authorized
party installs the product a ninety (90) day warranty period will be applied.
(A) Five (5) years limited warranty plan coverage guidelines:
• First year:
Earthquake pays for labor, parts, and ground freight (only in US mainland, not
including Alaska and Hawaii).
• Second year:
Earthquake pays for labor and parts only, customer must pay freight both
ways.
• Third, fourth & fifth year:
Earthquake pays labor only. Customer must pay for parts and
freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed
to have no problem(s) will not be covered by the five (5) year limited warranty. Customer
will be charged a minimum of one (1) hour of labor (ongoing rates) plus shipping charges
back to customer.
(C) Earthquake will repair or replace - at our option - all defective products/parts
subject to the following provisions:
• Defective products/parts have not been altered or repaired by other than an Earthquake
factory approved technician.
• Products/parts are not subjected to negligence, misuse, improper use, or accident,
damaged by improper line voltage, used with incompatible products, or have its serial
number or any part of it altered, defaced or removed, or have been used in any way that
is contrary to Earthquake's written instructions.
Regarding Your Warranty:
Thank you for choosing Earthquake Sound’s line of SWS subwoofers for superior
enhancement of your vehicle’s audio system from any location. With proper installation and
responsible listening, your SWS subs will give you years of phenomenal listening
enjoyment.
We strongly recommend you to have your new SWS subs installed by an authorized
Earthquake Sound dealer: Installation professionals employed by your dealer have the
correct tools and knowledge to install your speakers neatly and successfully. Also, when
your new products are installed by an authorized dealer, your product will include a FIVE
YEAR LIMITED WARRANTY. If you choose to perform your own installation, your warranty
will be subject to limitations. Over the counter authorized dealer warranties may very from
one dealer to the next. Please read the warranty information in its entirety and use good
judgment when making these vital decisions.
Warranty Continued On Next Page
Alternatively you may register your products online at
http://earthquakesound.com/form_reg.htm
www.earthquakesound.com
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All Specifications Are Subject To Change Without Notice
