9
TROUBLESHOOTING
A few of the more common troubleshooting topics are listed below. For more topics visit the
For additional help, please contact
UNABLE TO CONNECT TO BLUETOOTH
1
Verify you are within range.
2
Turn Bluetooth off and then on again.
3
Restart your phone. Restart the Power Vision 4.
4
Have your phone “forget” the Power Vision 4.
5
Clear the Bluetooth cache.
ERROR FLASHING
1
Verify the Power Vision 4 app is up to date through either
the Apple App Store or Google Play Store.
2
Connect the Power Vision 4 to your bike.
3
Verify the fi rmware is up to date.
4
Install the fi rmware update(s) if available.
5
if the error persists.
HOW TO RECOVER THE ECU
You may need to recover the ECU if the fl ash was
interrupted leaving the ECU in an incomplete fl ash state.
1
The Power Vision 4 will ask you to recover the ECU. Press
OK
. This will automatically fl ash the stock (.stk) fi le.
2
If the Power Vision 4 does not automatically fl ash the
stock (.stk) fi le, you will need to manually choose a stock
(.stk) fi le from your tunes. Ideally, this would be the stock
(.stk) fi le you saved from your initial read.
3
Once the ECU is recovered, you will need to re-fl ash your
tune.
HOW TO UPDATE THE FIRMWARE
1
Every time you connect to the Power Vision 4, the device
automatically checks for new fi rmware. If newer fi rmware
is found, the Power Vision 4 will ask you to update the
device.
2
Press
Yes
to update the device.
3
You must update the device to continue. If you choose
not to update the device, the app will close.
NO TUNE LICENSE AVAILABLE
Your new Power Vision 4 comes with one available tune
license. Before you can fl ash additional vehicles, you will
need to purchase additional tune licenses.
1
Log in to your
2
Click
My Account>Tune Licenses
. View your purchased
licenses. This will also show you which VIN the license
fi le is associated with.
3
Purchase additional tune licenses to use with additional
vehicles.
HOW TO PURCHASE A TUNE LICENSE
Through a Tune License, you can unlock the true
potential of your Dynojet Power Vision 4. Your Power
Vision 4 will be able to tune the original vehicle, as well
as additional vehicles. Your Power Vision 4 device will
remember each license that is applied, essentially
multiplying the power of your device.
Each license is vehicle specifi c, not device specifi c,
allowing you to load a Tune License onto any number of
Power Vision units you have.
1
Visit
https://www.dynojet.com/tuning-licenses/
.
2
Log in to your Dynojet account.
3
Select the Tune License for the vehicle you wish to
purchase and add to your cart.
4
Check out following the prompts.
HOW TO MANAGE EXISTING TUNE LICENSES
Manage your existing Tune Licenses on the Dynojet
website.
1
Log in to your
account using the same
account you used to log in to the Power Vision 4 app.
2
Click
My Account
in the top, right corner of the browser.
3
Click
Tune Licenses
.
UNABLE TO LOG INTO MY DYNOJET ACCOUNT
1
Verify there is not a typo in your email or password.
2
Verify you have entered your full email address.
For example, “[email protected]” instead of
“username@dynojet.”
3
Passwords are case sensitive. Verify caps lock is turned
off.
4
Refresh your browser and try signing in again.
5
Did you forget your password? Click
Forgot my
password
and follow the prompts.
6
Still having trouble, contact
PHONE WILL NOT CONNECT TO POWER VISION 4
Location permission is required for the app to access the
phone’s Bluetooth hardware.
1
Locate the Dynojet Power Vision 4 app on your phone.
2
Long-press the app until the context menu appears.
3
Press
App Info
or the icon.
4
Press
Permissions
.
5
Verify Location and Storage are both allowed.