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warranty & service
English
English
Register your warranty on www.duux.com/register.
This Duux product has a warranty of 12 months after the date of purchase. During this
period we guarantee the repair of defects caused by material and manufacturing defects.
This must be assessed by the distributor in the country concerned.
In the event of a defect please first consult your user manual and the online FAQ
(frequently asked questions) which are updated on www.Duux.com from time to time.
If no solution is offered, please contact Duux customer service for North America at
Scandinavian Child, www.SCIchild.com, or email [email protected], or call
919.747.8510 Monday through Friday from 8:00 AM to 5:00 PM EST.
Warranty period
The warranty period will not be extended, even in the event of repairs being made.
The warranty provides a right to have a product repaired but not to exchange or return
a product.
Duux’s obligation under this warranty is limited to the repair or replacement of
defective parts as deemed necessary and as covered under this warranty.
Duux reserves the right to improve the design of any product without assuming any
obligation to modify the previously manufactured products.
The warranty may only be invoked if you provide Duux or its distributor with the
original proof of purchase (receipt) along with the defective product. Your warranty
registration must be on file when warranty service is required.
Limitation of Warranty
If you have made or arranged for modifications or repairs to be made without written
permission from Duux or its distributor you shall void the warranty.
Normal wear and tear or damage due to accident, carelessness, lack of maintenance,
misapplication, improper use or use of accessories and parts which are not
manufactured by Duux, as well as altered and/or disassembled components shall all
void the warranty.
Defects resulting from any use or maintenance other than what is indicted in the user
guide shall void the warranty.
This is a limited warranty. Liability for consequential damages is expressly excluded.
Important:
This warranty period commences upon purchase of the product and is validated by
registering online at www.Duux.com/register.
In the event of any dispute regarding product warranty, Duux reserves the right to
make all final decisions on warranty.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation and exclusion may not apply to you. This warranty
gives you specific legal rights and you may also have other rights which vary from state
to state.
