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5F. Technical Support

If you have difficulties in operating your printer, the procedures in this manual and the

software User's Guide should, in most cases, solve the problem. If you still have
difficulty, contact the technical support using one of the methods listed below.

Source

Location/Hours

Primera Knowledge Base

www.primera.com/kb

BarTender Software Help files

Open the software. Click on the

Help

Menu

–

Contents

Email Support

[email protected]

Phone Support

Monday

–

Thursday 9:00 am to 17:00

and Friday 9:00 am to 15:00

Chat Support

dtm-print.eu

–

look for the chat

prompt on lower right

Monday

–

Thursday 9:00 am to 17:00

and Friday 9:00 am to 15:00

Online Support

support.dtm-print.eu

fill out the

online support form

Содержание LX 3000e

Страница 2: ...s 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Product Disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Battery Notice This product contains Perchlorate material Special...

Страница 3: ...st Estimator 27 3C Adjusting the Print Alignment 29 3D PrintHub Settings 31 3E PrintHub Printer Settings 32 3E1 Multiple Printer Support 33 Section 4 Printing from a PC 35 4A Using BarTender 35 4B Add Text Barcodes and Graphics to a BarTender Label 41 4C Printing from BarTender 42 4D Printing from other programs 43 4E Creating a Full Bleed Print 44 4F Printer Driver Settings 45 Section 5 Troublesh...

Страница 4: ...4 Section 6 Technical Specifications 59 ...

Страница 5: ...at build up Do not place the printer near heat sources such as radiators or air ducts or in a place subject to direct sun light excessive dust mechanical vibration or shock Allow for adequate clearance in front of the printer to accommodate the printed label stock as it is leaving the printer to avoid the possibility of binding or jamming of the label stock Allow for adequate overhead and left sid...

Страница 6: ...ies are included with your unit The following items are included in the supply box 1 Power Adapter 2 Separate Power Cord 3 6 USB Cable If other USB cable is used it must be 6 2 M or less 4 Print Head 5 Important Information and Quick Start 6 Cyan Magenta and Yellow Ink Tanks Save the carton and packing materials They will come in handy when transporting the printer ...

Страница 7: ...ock is loaded each press of the button will cause one label to be fed through the printer The Ink Low LED will illuminate when a cartridge has 10 or less of its ink remaining The Unload Button will unload the installed label stock by reversing it through the printer Make sure to tear off the printed labels before pressing the Unload Button The Label Tear Bar is a serrated edge for conveniently tea...

Страница 8: ...his illustration shows the input ports and power switch found on the rear panel of the printer The next two illustrations show the interior of the printer Power Input Port USB Port Power Switch Ethernet ...

Страница 9: ...Print Head Carrier ...

Страница 10: ...Yellow Ink Tank Cyan Ink Tank Magenta Ink Tank ...

Страница 11: ... be installed before the printhead is installed 1 Open the Cover 2 Locate a Cyan Magenta or Yellow Ink tank It doesn t matter which tank you install first Each tank is keyed at the bottom to only fit in one slot There is also a chip on the tank that identifies the color and tracks ink remaining Lift from back corner of Cover Ink Tank Smart Chip Key ...

Страница 12: ...3 Match the ink tank color with the sticker behind the corresponding slot on inside the printer Hook the chip to the slot Ink Tank Chip Slot ...

Страница 13: ...4 Repeat the process for the remaining colors Magenta Cyan Yellow ...

Страница 14: ...er that you should replace your printhead when you start to notice quality problems The print head is warrantied for seven ink tank changes of any one color Cyan Magenta or Yellow Note Please ensure that the ink tanks are installed before replacing the print head 1 Open the Cover Lift from back corner of Cover ...

Страница 15: ...2 Press or pinch the tab on the front of the cartridge holder 4 Locate a new cartridge and remove it from its packaging Remove the foil outer package ...

Страница 16: ...ff the tape covering the nozzle 6 Hold open the print head carriage latch while you insert the print head Note When installing the print head tilt the cartridge at a slight backward angle of approximately 30 degrees Lift here Tape Print Head Carriage Latch ...

Страница 17: ...7 Press down firmly near the back of the print head to ensure good contact and proper alignment when you close the lid Press Here Continue holding the print head latch while you install the print head ...

Страница 18: ...8 Close the lid on the print head by lightly pressing down from the top until you hear a click Click ...

Страница 19: ...large quantities DTM Print will only assume responsibility for custom label stock ordered from DTM Print Note See table below for Max and Min values in inches and mm Label Stock Label Width Liner Width Distance from edge of Media to edge of Label Width of Opening Black Mark Width Gap Between Labels Label Height Gap Sensor Adjustment Range Label Sensing Methods Method 1 Label Gap Sensing Method 2 T...

Страница 20: ...are two factors that determine whether the printer will accept any particular stock thickness 1 The ability for the printer to pull the paper through the print area 2 The ability for the sensor to read through the backing if the sensor is set to die cut If you are printing in continuous or reflective label sensing mode number 2 does not apply The fact that the printer must read through the backing...

Страница 21: ...sing an applicator to apply your labels be sure to order label stock with the correct orientation for your applicator For example most applicators will apply the side of the label first so you will want to print the labels sideways Core I D Core O D Roll O D 3 6 Max Label Stock ...

Страница 22: ...teps will guide you through loading label stock into your printer Make sure power is connected and the printer is on 1 Open the Top Cover 2 Lower the Roll Guide and pull it outward to make room for your label stock Lift from back corner of Cover ...

Страница 23: ...cally pull back slightly to the correct position There should be approximately a 1mm gap between the Roll Guide and the roll Important Note Be aware that some label stock may have a core that is slightly too large for the roll or the labels may have wrapped unevenly causing some to stick out beyond the edge of the core Both of these issues can cause feeding problems 6 Pull the Movable Throat Guide...

Страница 24: ...cally grab and feed the stock or continues to feed the stock without stopping check the Gap Sensor position or mode Section 2C or 2D 2C Adjusting the Gap Sensor Position If you are using label stock other than standard square rectangular die cut labels such as circular die cut labels or through hole stock use the instructions below to adjust the position of the label stock gap sensor The sensor ca...

Страница 25: ...sensor corresponds to a place on the stock that has a label and not a vertical gap The sensor can only be moved a maximum of 2 inches from the left side of the printable area This means that the maximum diameter circular label that can be printed is 4 inches For circular labels larger than 4 inches in diameter you must have a black mark printed on the back of the label stock This means that you mu...

Страница 26: ...er edge gap Through Hole Labels If you are using card stock or label stock that has a hole punch or a notch to identify a transition from backing to label you can adjust the Stock Sensor to position it over the identifying mark 1 2 Center of Hole 1 1 8 Center of the Circle ...

Страница 27: ...t most closely corresponds to the stock you intend to install 5 Load the label stock after you have set the sensor mode There are three sensor modes Die Cut Default If you are using standard die cut labels that look similar to the graphic use this setting regardless of the size of the label Also use this setting for Through hole label material where a hole is punched through each label or a notch ...

Страница 28: ...he printer via USB and turn on the power The Output Cut Mode Setting is stored on the printer main board so you will not be able to access it unless the printer is turned on and properly communicating with the computer 2 Go to Start Programs Primera Technology Primera PrintHub 3 Click on the Label Feed Tab 4 Click on the Output Cut Mode button There are different options available which change if ...

Страница 29: ...long after the last print the printer will present the label for cutting or tear off This can be useful to prevent unwanted cuts between jobs in queue Present Options Uncheck the Cutter Enabled box to show present options Do not present In this mode the label stock does not move after the last label is printed This means that part of the last label printed is still in the printer This should be us...

Страница 30: ...USB and turn on the power The PrintHub accesses most of the information it uses from the printer itself so the printer must be turned on and communicating for the program to be useful 2 Go to Start Programs Primera Technology Primera A Use these tabs to adjust alignment sensor mode output mode and advanced settings B If you have multiple Primera printers connected they will be listed here C Past j...

Страница 31: ... costs are stored in the list Each job will show the cost per label based on the cost per cartridge entered below the list Enter the actual cost of the cartridge you paid Prints remaining on the currently installed cartridge and total prints on the new cartridge are both displayed To see a printable savable report click on the document icon next to the job you want to see A report will display the...

Страница 32: ...This means that the per label cost will decrease and become more accurate as the number of labels printed increases This is because the ink that is used for periodic cartridge maintenance is divided into a larger number of labels Primera recommends printing at least 5 labels for an accurate per label cost ...

Страница 33: ...rgins and other variables it may be necessary to fine tune these settings at the beginning of each roll This is especially true for other non Primera brand label stock Important Note Before adjusting alignment settings first print one label at the quality level you intend for the entire job This will ensure the label stock is moving at the same speed and the stock sensor will sense the gap in the ...

Страница 34: ...l greatly affect the Left margin offset value needed to align the label Also if you adjust the value with improperly loaded label stock you will have to adjust it again if you load the label stock correctly the next time Top of Form TOF This value moves the print start position up or down on the label Add to the current value to move the printed label down or toward the printer Subtract from the c...

Страница 35: ... automated check You can also perform a check for updates immediately by clicking the Check for Updates button Finally if you would like to receive beta software check the Check for Beta updates box Printing Preferences You can choose to close PrintHub after printing completes by checking the Close this application after printing completes box PrintHub automatically opens whenever you send a print...

Страница 36: ...era Print Hub on the Printer Settings Tab for the LX3000e Information This section displays all current driver software and firmware versions Network Information This button will be displayed if you are connected to the LX3000e via Ethernet Click this button to display printer network information in your browser Advanced Setting Button Click the Advanced Settings button to view the following setti...

Страница 37: ... Click Generate It will find the next available USB Serial Number based on the currently connected printers For the first one it should set it to 2 and for the next printer 3 and so on 3 Click Set You will hear the printer reset and the settings window will turn gray After it resets you will be able to see the settings window again Keep the printer connected 4 Now you can connect the next printer ...

Страница 38: ...lue of Seconds between Maintenance Spits will decrease ink usage but could also cause poor quality printing Increasing or Pages between Maintenance Wipes will speed up printing but could also cause poor quality printing Check the Suppress Alignment message to prevent the window from appearing which prompts you to align the cartridge every time a new cartridge is installed Skipping the alignment is...

Страница 39: ...when prompted after installation Download https portal seagullscientific com downloads bartender Code Z3T0 7ZJY JFD1 3J9P Other programs can be used to print If printing from other programs please follow the guidelines in Section 4D Use the following instructions as a guide through the wizard setup process 1 Choose Start a new BarTender document 2 Select Blank Template Click Next ...

Страница 40: ...36 3 Select Color Label 3000 Click Next 4 Select Specify Custom Settings Click Next ...

Страница 41: ...37 5 Select Single Item per page Click Next 6 Select No it does not for Side Edges ...

Страница 42: ...y Rounded Rectangle for standard labels from DTM Print with a 125 corner radius Click Next 8 Set the template size to match labels installed in the printer Change the Template Size to User Defined Size to gain access to width and height Click Next ...

Страница 43: ...ill be set and no picture will be added 10 Select Embedded Picture Click the File Button to browse to the location of your photo graphic file Set the Size Method to Stretch Note the preview to the right Click Next if you are satisfied with the layout of the photo or graphic Otherwise you may try one of the other Size Methods in the drop down menu ...

Страница 44: ...it is correct click Finish Your blank label or label with background will be displayed You can edit any of these initial settings by going to the File Menu and selecting Page Setup Basic and advanced settings are available on the various tabs ...

Страница 45: ... other settings Add Graphic Click the Image button Now click anywhere on your label An Image icon will appear Double click it to open up image settings and browse to the image graphic that you would like to insert Add Barcode Click the Barcode button Now click anywhere on your label A barcode settings window will appear Here you can choose any type of barcode and enter the value Page Setup Click t...

Страница 46: ...he File Menu and select Print The Print Dialog window will appear 2 Click Document Properties to access print quality settings Section 4F 3 Set the number of copies 4 Click Print Tip Click on Document Properties to adjust driver settings like Print Quality and Color Matching ...

Страница 47: ...r document size set in Illustrator should match to the Page Label Size set in the driver If you have set your page size to 4 x 4 but your image is actually 5 x 3 the printer driver will automatically shrink your image to fit inside the 4 x 4 label The result is that the actual printed label is 4 x 2 4 Avoid this by setting your document size or image size to match the label size 3 Choose the right...

Страница 48: ...o decrease the Left Margin Offset by 0 4mm This will center the page size increase so there is a 03 inch over bleed on both left and right sides Some additional adjustment may be necessary if the label was not perfectly aligned to begin with See Section 4E TOF Increase the Top of form by 0 4mm This will cause the printer to start printing before the label and ensure a fully printed label Some addi...

Страница 49: ...eated in BarTender or other programs after the preferences were changed Existing labels saved in BarTender will not be affected since the preferences are saved with the label To change these preferences you will have to change printer preferences through BarTender File Menu Printer Settings To find Driver Settings Click the Start button search for Printers Select Printers and Scanners Select the C...

Страница 50: ...dscape as your orientation Remember this does not change the width and height Paper Size It is only a tool for viewing a label upright on screen that will be printed sideways on the printer Print Quality There are 4 levels of print quality in the driver The lower the quality the faster the print Quality 1 provides the fastest print available while Quality 4 provides the best quality It is recommen...

Страница 51: ...iles EN pdf Ink Saturation This option controls the amount of ink used when printing an image The default setting is 100 which will provide the most accurate color matching If the ink is not drying fast enough or bleeding you can decrease the Ink Saturation to lessen the amount of ink that is applied to the label Rotate 180 Degrees Set this setting to Yes to print with the labels right side up as ...

Страница 52: ...of the PrintHub 2 Nonstandard Non translucent Backing Material Test the unit with the label sample material that came with the unit If it prints correctly your label stock may not be compatible with the printer The label sensor needs to see the difference between a label and a backing material by seeing through the label stock for light variations If it can not see through the label problems will ...

Страница 53: ...o correctly load the label stock so that there is no space between the throat guides and the label liner edge If there is a gap between the throat guides and the label stock it may walk back and forth causing inconsistent horizontal printing See section 2B for label stock loading instructions and tips 2 Left Margin Offset This adjustment is found on the Alignment tab of the PrintHub See Section 4D...

Страница 54: ... Cartridge Try a new cartridge Make sure that the ink cartridge has ink remaining Check the ink levels via the PrintHub 4 Align Print Head Normally print head alignment is only necessary after changing a print head However in certain cases running the alignment again can improve print quality Align the print head by opening the PrintHub Click on the Align Print Head button on the Cartridge Utiliti...

Страница 55: ...ck of the print carriage and the contacts on the print head with rubbing alcohol and a paper towel 10 Image Resolution DPI Try another Image Perhaps the resolution of the current image is not sufficient for a quality print Many graphics suitable for viewing onscreen have a DPI of 72 This is the minimum DPI for proper screen display However if you print this image it will look blurry and pixilated ...

Страница 56: ... driver will have no effect on improving a low DPI source image On the other hand resolutions higher than 300 DPI will not produce better quality but may require more RAM to print and hard drive space to store They could even slow down the print process 72 DPI Image printed with the LX3000e 3 Image File Format Most graphics are created in a graphic application Since this graphic application is not...

Страница 57: ... 5 Color Matching Setting Experiment with the Color Matching setting in the printer preferences Section 4G or 5H to achieve the best color matching There are multiple media type options which correspond with the various types of label stock sold by Primera Match this setting to the media installed in the printer to achieve the closest color match to the screen Each of these settings employs a slig...

Страница 58: ... have dried If you are having print quality problems follow the steps below 1 Before moving on to the next step ensure that the ink level of the color cartridge is more than 10 If the ink level is lower than 10 replace the cartridge 2 Try cleaning the cartridge using the clean function in PrintHub 3 Determine if printing is now acceptable by printing your image If the sample has missing colors or ...

Страница 59: ...55 5 Soak the paper towels in water for 5 seconds 6 Place one paper towel on cartridge nozzles Gently press the paper towel with your finger Leave the paper towel on the nozzles for 30 40 seconds ...

Страница 60: ...nozzles the paper towel should show all three colors If all three colors are present proceed to step 8 If the paper towel doesn t show all three colors then repeat step 7 If paper towel still doesn t show all three colors repeating step 7 then replace the cartridge 8 Dry the cartridge 9 Verify cartridge is now functioning properly by printing your label Dry excess water from cartridge Ensure cartr...

Страница 61: ...er the LED lights may be used to help diagnose the problem LED Explanation Intermittent Flashing Printer is doing maintenance Pause Appears during start up or after a cartridge change SlowFlashing Power Missing Label Stock Solid Power Light Power is on Rotating Ink Power Firmware update or start up sequence is in progress do and Pause LEDs not remove power or USB until flashing stops ...

Страница 62: ...isted below Source Location Hours Primera Knowledge Base www primera com kb BarTender Software Help files Open the software Click on the Help Menu Contents Email Support support dtm print eu Phone Support Monday Thursday 9 00 am to 17 00 and Friday 9 00 am to 15 00 Chat Support dtm print eu look for the chat prompt on lower right Monday Thursday 9 00 am to 17 00 and Friday 9 00 am to 15 00 Online ...

Страница 63: ...n fold labels or tags Media Sensing Moveable see through sensor for die cut labels reflective sensor for labels and tags with black stripe can use continuous and pre printed labels and tags Supply Roll 6 152mm maximum diameter on 3 76mm core Ink Level Warning Calculates actual number of prints remaining based upon ink usage of graphics being printed patent pending Indicator Lights Power Pause Ink ...

Страница 64: ...60 Dimensions 17 25 W x 9 1 H x 17 25 D 438mmW x 231mmH x 438mmD ...

Страница 65: ......

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