AEON-LT HEVC 4K Transmitter
Commercial in Confidence
Revision: 1.0
The information contained in this document is the property of Domo Tactical Communications (DTC) Ltd.
Any copying or reproduction in any form whatsoever is prohibited without the written permission of DTC.
© 2018 Copyright Domo Tactical Communications (DTC) Limited. All rights reserved.
Page 8-17
8.
Appendix B – After-Sales Support
8.1
Documentation and Software
It is DTC’s practise to make the majority of our latest user guides and software available to customers
online, by using our WatchDox facility. To access this site, please contact your Account Manager or send a
request to
You will be sent a link where you can log in and create your own password followed by a confirmation email.
Once you have done this, you can then log in to your account.
8.2
Contact Technical Support
The Technical Support team can be accessed by one of the following:
Post
: DTC – Solent, Fusion 2, 110 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7AB,
England
Phone
: +44 1489 884 550. Office hours: 0900-1700 UK time excluding holidays
8.3
Using the DTC RMA Service
If there is a problem and all troubleshooting steps have been unsuccessful, you may need to contact DTC
for Return Material Authorisation (RMA) service.
8.3.1
Contact DTC
Please call our Technical Support Line on +44 (0) 1489 884550. If this has been done and the issue cannot
be resolved, email
8.3.2
Complete and Return the RMA Form
Complete the RMA form with the following information and return to the customer hub:
Name
Address
Unit serial number
Date of purchase or the original invoice number
Date of failure
A detailed description of the problems you have encountered
A list of the hardware/software configuration if applicable
Once the hub receive the complete form, we will then send an RMA number and shipping instructions.
8.3.3
Pack the Device
Note
: Before packing, remove all personal non-DTC kit or media from the device.
Use the original shipping container and packing materials, if possible.
If the original packing materials are not available, wrap the equipment with soft material (e.g. PU/PE form)
then put the wrapped equipment into a hard cardboard shipping box.
