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Problem 1 - Inadequate heat being delivered to your home,
Solution:
- Check home insulation – is it adequate?
- You might have poor circulation. For example, If your insert is in the basement and it is
warmer there than the first floor, put in a few floor vents to help move the hot air to where
it’s needed. See page 4
- If you have hot air regulator set at High and insert does not heat properly, shorten chain
one or more notches (see page 5). DO NOT exceed 600
o
F on top of insert. Overheating will
damage insert.
- Do you have a good draft of 0.06 water column. (Can be checked by a certified chimney sweep)
- If not, check and clean chimney.
- Is blower turned to high?
Problem 2 - Insert burns too hot
- Turn Hot Air Regulator to low. If it does not burn low enough, lengthen chain one or more notches at
draft intake (see page 4)
- Check gasket in Bottom Ash Door (replace if needed). Ash door must be sealed.
- Put Air Wash on Low.
Problem 3 - Poor draft
- Check and clean chimney liner
- Check chimney draft – there should be 0.06 inches of water column. This service is provided by a
certified chimney sweep.
- Check ash pit. If it is too full - empty it.
- There might be a cracked chimney liner. If so you need to reline chimney before further use of
insert.
- Make sure no other fuel burning devices are connected to the chimney impairing the draft.
- Check chimney for possible down draft caused by taller surrounding trees or objects.
Problem 4 - Odor from first fire
- Uncured paints and oils will create an odor that can last a few hours. Odors can continue to develop
if you make hot fires until the paint cures.
Problem 5 - Coal gas explosions
- Oiled or wet coal could make matters worse. Coal gas explosions come from lack of oxygen, or lack
of secondary air. Set air wash on high.
Problem 6 - Blower does not run
- Is blower plugged in?
- Is speed controller turned on?
- Did fireplace overheat?
- If fireplace top temperature exceedes 600 degrees fahrenheit it is considered to be overheating.
Blower in back of fireplace insert has a built in safety that shuts blower down when it overheats.
If this happens you will need to turn blower off and let fireplace insert cool down, and turn blower
back on after it has cooled down. If blower does not run, check capacitor located right
side panel.
Trouble Shooting
