9711-26020-0001
Exp o rt Co n tro lle d – S e e P a g e 3
Rev D
SECTION 10
DRS TECHNICAL SUPPORT
Page 221 of 234
ARMOR X10gx Tablet Computer
10.
DRS TECHNICAL S UP P ORT
DRS Tactical Systems is committed to providing you best product support and the fastest turn
around service possible.
Be fo re Yo u Co n ta c t Us
Please have your technical personnel check for network or custom software problems before
contacting DRS Technical Support with a problem
.
NOTICE
DRS Tactical Systems, Inc. reserves the right to charge a No Fault
Found (NFF) fee for any unit returned for repair that is found to be
fully operational.
Ho w to Re tu rn a P ro d u c t to DRS
Before proceeding, please read the
1. Immediately notify DRS.
Inform DRS of your problem at one of the numbers below, or notify an authorized DRS Reseller.
In North America, call:
(888) 872-1100 or (321) 309-0599 – 24 hrs, 7 days a week
In Europe, call:
49-2246-915-99-77
2. Obtain a Return Merchandise Authorization (RMA) Number.
If it is determined that your product needs to be returned for replacement or repair, a customer
service representative will give you an RMA number. The RMA number is required to return any
product to DRS, regardless of the reason for the return.
3. If you want to use our online RMA service, please ask for a Username and Password.
To access our online RMA service:
1) Go t2) Click on the
Support
tab and select
Online RMA
.
3) At the login screen, enter your Username and Password.
4) Click on
Send
.
5) Fill out the online form.
6) Print a copy of the form for your records.
