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© DreamLine
®
All Rights Reserved
© DreamLine
®
All Rights Reserved
Troubleshooting
Prior to contacting DreamLine® Customer Service, please
have the following information readily available:
- Purchase Order Information
- Name, PO Number, Dealer/Vendor Name, etc.
- SKU/Model Number (see Inside Cover Page)
- Factory Part Information (see Pages 23-27)
TIP
22
ALLIANCE PRO/ALLIANCE PRO LT Shower Door Manual Ver 1 2/2021
©2021 DreamLine
®
All Rights Reserved
Problem/Symptom
Suggested Solution
Page(s)
Missing Parts
•Check all shipping/packaging material for missing
parts/components.
•If not found, contact DreamLine Customer Support [1-866-731-
2244] to order factory part replacement.
5-7
Water Leakage
•Check that the Inside Door Glass closes against the shower head
side of the shower.
•Check that the vinyl insert is installed properly in the Bottom
Rail.
•Check that a good quality, mold-resistant silicone has been used
around the entire interior perimeter of the shower door.
10, 11, 19
Door Glass rubbing on threshold
•Check that threshold is level.
•Check that roller wheels are tight and secure. Carefully remove
Door Glass with a helper and adjust Roller Wheels if necessary.
3, 15-16
Door Glass not closing evenly with
wall profiles
•Carefully remove the Door Glass with a helper and adjust one
or both Roller Wheels to align the edge of the Door Glass with
the Wall Profile.
14-16
Door Glass not tracking smoothly
through Center Guide
•Check that the Center Guide is installed correctly. If the Center
Guide is moving, see instructions to secure the Center Guide to
the Bottom Rail with a screw.
17
Door Glass not meeting bumpers
correctly
•Check that all three Bumpers are installed correctly and are
installed on the correct sides of the shower opening.
10
Outside door difficult to move
Check to make sure the seal is not pinched. Push the seal
downward to create an even seal with the glass.
17
Doro Glass binds against Vinyl Insert
in the Bottom Rail
Check the distance between front of either Door Glass and the
bottom rail, then move the Door Glass to the other side of the
shower and check the same measurement. If different, the Wall
Profiles may need to be adjusted or reinstalled.
17, 18