Dreame Support Team
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discharge.
14. How should I upgrade the firmware of Z10Pro?
A: It can be done by Mi Home APP(please make sure the Z10Pro is on the Base and
the battery is over 15%).
Three buttons on the Z10Pro will flash rapidly during the Whole process.
15. How to restore to factory settings with Dreame Z10Pro?
A: If Z10Pro still fails to operate normally after restarting, press and hold the reset button
with a tool until hearing the voice prompt “start to restore factory settings.”
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FAQs
1. How to deal with the Wi-Fi network configuration failure?
A: The Dreame Z10 Pro only supports the 2.4G Wi-Fi network. It could not work with the
5G Wi-Fi network.
Please check below:
a. Confirm both the Robot and the mobile phone are close to the Wi-Fi router with
strong Wi-Fi signals.
b. When connecting to the Hotspot of the Dreame Z10 Pro, please kindly return to the
app to wait for the configuration result until hearing the voice prompt.
c. Enable the Location permission settings for the App. If not, the connection will fail.
d. If the configuration still fails, please reboot the router and the robot.
For further assistance required, please kindly contact the Dreame Support Team.
2. Why does the Dreame Z10 Pro fail to charge?
A: Please Clean the dust on the charging interface of the Base and the Robot.
3. Why does the Dreame Z10 Pro fail to squirt water or operate with little water during
mopping?
A: Check the current water level in the water tank, install the mop properly according to
instructions, and clean the mop in time.
