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Technical Support
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DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give you
the best in fast and accurate customer service. To help us help you better, please take the following steps before
calling Technical Support:
1. Check the DPS Telecom website.
You will find answers to many common questions on the DPS Telecom website, at
http://www.dpstele.com/
support/
. Look here first for a fast solution to your problem.
2. Prepare relevant information.
Having important information about your DPS Telecom product in hand when you call will greatly reduce the time it
takes to answer your questions. If you do not have all of the information when you call, our Technical Support
representatives can assist you in gathering it. Please write the information down for easy access. Please have
ready your:
• User Manual
• Hardware Serial Number
3. Have access to troubled equipment.
Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your
problem more efficiently.
4. Call during Customer Support hours.
Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. During these hours
Technical Support representatives are on duty in our fully equipped simulation lab. They can simulate your problem
and connect to your equipment via modem.
Emergency Assistance:
Emergency assistance is available 24 hours a day, 7 days a week . For emergency
assistance after hours, allow the phone to ring until it is answered with a paging message. You will be ask ed to enter
your phone number. An on-call technical support representative will return your call as soon as possible.
End User License Agreement
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All Software and firmware used in, for, or in connection with the Product, parts, subsystems, or derivatives thereof, in
whatever form, including, without limitation, source code, object code and microcode, including any computer
programs and any documentation relating to or describing such Software is furnished to the End User only under a
non-exclusive perpetual license solely for End User's use with the Product.
The Software may not be copied or modified, in whole or in part, for any purpose whatsoever. The Software may not
be reverse engineered, compiled, or disassembled. No title to or ownership of the Software or any of its parts is
transferred to the End User. Title to all patents, copyrights, trade secrets, and any other applicable rights shall
remain with the DPS Telecom.
DPS Telecom's warranty and limitation on its liability for the Software is as described in the warranty information
provided to End User in the Product Manual.
End User shall indemnify DPS Telecom and hold it harmless for and against any and all claims, damages, losses,
costs, expenses, obligations, liabilities, fees and costs and all amounts paid in settlement of any claim, action or
suit which may be asserted against DPS Telecom which arise out of or are related to the non-fulfillment of any
