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Technical Support

18

DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give you
the best in fast and accurate customer service. To help us help you better, please take the following steps before
calling Technical Support:

1. Check the DPS Telecom website.

You will find answers to many common questions on the DPS Telecom website, at 

http://www.dpstele.com/

support/

. Look here first for a fast solution to your problem.

     
2. Prepare relevant information.

Having important information about your DPS Telecom product in hand when you call will greatly reduce the time it
takes to answer your questions. If you do not have all of the information when you call, our Technical Support
representatives can assist you in gathering it. Please write the information down for easy access. Please have
your user manual and hardware serial number ready.

3. Have access to troubled equipment.

Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your
problem more efficiently.

4. Call during Customer Support hours.

Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. The DPS Telecom
Technical Support phone number is 

(559) 454-1600

.

Emergency Assistance: 

Emergency assistance is available 24 hours a day, 7 days a week . For emergency

assistance after hours, allow the phone to ring until it is answered with a paging message. You will be ask ed to
enter your phone number. An on-call technical support representative will return your call as soon as possible.

Содержание D-PK-C16V2

Страница 1: ...USER MANUAL NetGuardian 16 G2 and Voice 16 G2 January 2 2014 Visit our website at www dpstelecom com for the latest PDFmanual and FAQs Firmware Version 1 0A D PK 216G2 D PK C16V2 D UM 216V2 C16V2...

Страница 2: ...ot be liable for errors contained herein or consequential damages in connection with the furnishing performance or use of this manual Notice Revision History January 2 2014 May 10 2013 April 29 2013 A...

Страница 3: ...6 10 Discrete Alarms 5 7 12 Analog Alarms 5 8 13 Switching Analog Alarms to Current Operation 5 8 1 13 Analog Step Sizes 5 8 2 14 D Wire External Sensors 5 8 3 14 NetGuardian Front Panel 6 16 Craft Po...

Страница 4: ...9 51 Analogs 11 10 52 Sensors 11 11 54 Ping Targets 11 12 56 System Alarms 11 13 57 Timers 11 14 58 Date and Time 11 15 59 Monitoring via the Web Browser 12 60 Alarms 12 1 60 Controls 12 2 61 Analogs...

Страница 5: ...Technical Support 18 82 End User License Agreement 19 83...

Страница 6: ......

Страница 7: ...Alarm Inputs 32 Ping Targets 6 Analog Alarm Inputs 2 18 Control Relay Outputs Build option 1 Reach through serial port NetGuardian 16 only 16 D Wire temperature or humidity sensors Dial in and out wi...

Страница 8: ...Weight 2 25 lbs Mounting 19 or 23 rack or wall mount Power Input 48VDC 36 to 72 VDC Current Draw 200mA 48VDC Fuse 3 4 Amp GMT Fuse Interfaces 1 RJ45 10 100BaseT full duplex Ethernet port 1 USB front p...

Страница 9: ...umbers listed and call DPS Telecom at 1 800 622 3314 NetGuardian 16 G2 or Voice G2 Unit D PK C16V2 NetGuardian 16 G2 Voice 16 G2 User Manual NetGuardian 16 G2 Voice 16 G2 Resource CD D UM 216V2 C16V2...

Страница 10: ...le by Request 3 1 D Wire Temperature Sensor D Wire Temperature Humidity Sensor D PK DSNSR 12001 00001 D PK DSNSR 12002 00002 Optional NetGuardian Accessories 3 2 If you would like to order any of thes...

Страница 11: ...tandard No 2 Screwdriver PC with terminal emulator such as HyperTerminal Mounting 4 2 NetGuardian can be flush or rear mounted The NetGuardian mounts in a 19 or 23 rack and can be mounted in the flush...

Страница 12: ...olarity 7 Measure voltage Connect the black cable onto the ground connector of your Digital Voltage Meter DVM and red cable onto the other connector of your DVM The voltmeter should read between 36 VD...

Страница 13: ...n login to MyDPS and click on the Product Information Search link Type in the full part number of your unit and click the Submit button to access the specifications The serial port can be used for two...

Страница 14: ...ors for discrete alarms analog alarms and control relays are the 50 pin Amphenol connector on the NetGuardian s back panel Discretes 1 16 RTN ALM RTN ALM ALM 1 1 26 ALM 9 9 34 ALM 2 2 27 ALM 10 10 35...

Страница 15: ...9 Amphenol connector pinout...

Страница 16: ...ck Connector 5 6 The unit is also available with an optional 66 Block Connector for connecting discrete alarms analog alarms and control relays Pinout and wire color coding are shown Optional 66 block...

Страница 17: ...11 Optional 66 block connector pinout for controls...

Страница 18: ...f conditions like power outages equipment failures door alarms and so on The NetGuardian s discrete alarm points are single lead signals referenced to ground The ground side of each alarm point is int...

Страница 19: ...Pre configured to monitor Battery B By default the analog inputs are configured to measure voltage You can switch the analog inputs to measure current by resetting jumpers on the NetGuardian circuit...

Страница 20: ...and power up the NetGuardian 5 8 2 Analog Step Sizes Analog Step Sizes Input Voltage Range Resolution Step Size Accuracy 0 5 V 0015 V 05V 5 14 V 0038 V 14V 14 30 V 0081 V 30V 30 70 V 0182 V 70V 70 90...

Страница 21: ...Wire sensor Chain additional sensors to the D Wire sensor using the same straight through cables from the Out jack on the previous sensor to the In jack on the next i e Out on sensor 4 to In on sensor...

Страница 22: ...Serial Power Solid Green Power supply OK Off No voltage or power leads reversed Craft Flashing Green Transmitting data over craft port Flashing Red Receiving data over craft port Status Flashing Green...

Страница 23: ...le directly from your PC to the NetGuardian and access its Web Browser See Section 7 2 via Craft Port using TTY Interface 7 1 The simplest way to connect to the NetGuardian is over a physical cable co...

Страница 24: ...ave installed the DPS USB drivers then skip to Step 9 When you first connect the NetGuardian to your PC via USB a Found New Hardware message will appear 1 Click the Found New Hardware message icon to...

Страница 25: ...ng message will confirm installation of a new USB Communications Port 8 Click Finish to close the Wizard Now that the driver has been installed a new COM port is being emulated on your PC Before using...

Страница 26: ...20 9 Right click the My Computer icon on your desktop then click Manage 10 Click Device Manager in the left pane...

Страница 27: ...Communications Port COMx Note the number of the COM port COM3 in the example above Now that you know which COM port to use it s time to launch HyperTerminal or other terminal software 12 Click on the...

Страница 28: ...hite HyperTerminal screen Press Enter to activate the configuration menu 16 When prompted enter the default user name admin and password dpstelecom NOTE If you don t receive a prompt for your user nam...

Страница 29: ...1 Get a LAN crossover cable and plug it directly into the NetGuardian s LAN port 2 Look up your PC s current IP address and subnet mask and write this information down 3 Reset your PC s IP address to...

Страница 30: ...net sessions are established at port 2002 not the standard Telnet port as an added security measure If you re using Windows 7 then you ll need to install telnet before you can use the TTY interface To...

Страница 31: ...aryPort 2 Press the hot keys to toggle through the following options Indicates default settings NOTE Default settings may not reflect the primary interface that shipped in the unit Port Type 232 485 2...

Страница 32: ...ncy 4 Low Frequency 5 Off 6 Major Adjust DB 7 Major Adjust DB 8 Median Frequency Average of high and low frequency After selecting an option like 1 in this example for Minor Adjust the DB level the Ne...

Страница 33: ...setup 1 To connect to the NetGuardian from your Web browser enter its IP address in the address bar of your web browser It may be helpful to bookmark the logon page to avoid entering this each time 2...

Страница 34: ...ers however DPS recommends setting the minimum password length to at least five characters Use the following steps to change the logon password 1 From the Edit menu select System 2 Enter the new user...

Страница 35: ...Enter the number of times the RADIUS server should retry a logon attempt Time out Enter the number of seconds before a logon request is timed out Servers 1 2 IPA Enter the IP address of the RADIUS se...

Страница 36: ...You can setup as many as 8 different notifications Begin the setup wizard by clicking Edit for a notification number In this example we ll setup Notification 2 to send emails 2 At the Notification Se...

Страница 37: ...test the email notification you ve just setup you will prompted with a pop up Click OK to send a test email alarm notification Confirm all your settings by checking your email to see if you ve receiv...

Страница 38: ...sure we ve made our default dps_public 2 Click on the Notifications button in the Provisioning menu You can setup as many as 8 different notifications Begin the setup wizard by clicking Edit for a not...

Страница 39: ...different hours on the weekend Use the check boxes to select the days of the week and select the time from the drop down menus Click Save and Finish To try a test notification click the Test button S...

Страница 40: ...fy on both Alarms and Clears Notify on Alarms only Notify on Clears only Selecting Notification Disabled means you will not receive any type of alerts Select Voice Call and click Save and Next 3 At th...

Страница 41: ...xt step 6 If you chose to test the notification you will see the popup below Click OK to test a voice notification NOTE This test only means that your notification settings are correct but you still n...

Страница 42: ...should call when this particular alarm is triggered Enter the T Mon s phone number and chose if you want the NetGuardian to dial only if the DCP poller inactive is selected Then click Save and Next 5...

Страница 43: ...y The web interface will then prompt you to either Write your changes to the unit or Reboot the unit for changes to take effect in the top left corner of your browser The relevant options will be high...

Страница 44: ...38 System 11 1 From the Provisioning System menu you will configure and edit the global system call T Mon and control settings for the NetGuardian The Provisioning System menu...

Страница 45: ...You can find this IP in the ethernet settings of the target device The LAN Port will specify the communication line that will be used to talk to the unit The Protocol will define the format that data...

Страница 46: ...ers in the User Profile screen Note The first user profile in the User Profiles menu is the Administrator s Profile Access rights for the administrator s profile are all enabled and may not be disable...

Страница 47: ...ss to the unit via TTY interface via craft or telnet Initialize config to factory defaults Allows the user to use the Initialize option in the Device Access menu resetting the NetGuardian Voice 16 G2...

Страница 48: ...er The IP you ve already assigned to the unit becomes inactive Using DHCP means the unit will NOT operate in a T Mon environment Unit IP IP address of the NetGuardian Subnet Mask A road sign to the Ne...

Страница 49: ...Stop Bits Select the appropriate settings from the drop down menu RTS Head Only used if your NetGuardian was built with a 202 modem The most commonly used value is 30 RTS Tail Only used if your NetGua...

Страница 50: ...P SNMPv2c only Allows SNMPv2c access only SNMPv2c and SNMPv1 Only Allows SNMPv1 and SNMPv2c access SNMPv3 SNMPv2c and SNMPv1 Allows SNMPv3 SNMPv2c and SNMPv1 access Fields in the Provisioning SNMP set...

Страница 51: ...45 The Provisioning Phone List menu...

Страница 52: ...this box to use SSL encryption Currently this feature has been tested with Gmail To send with Gmail SMTP server do the following SMTP Server IP or Host Name should be set to smtp gmail com Port number...

Страница 53: ...47 you will have to enter the relevant authentication information the fields below...

Страница 54: ...ation settings Voice Call Notification Phone number to call Phone number the NetGuardian will call with incoming alarm information Delay The amount of time that will pass before the NetGuardian will c...

Страница 55: ...o function properly i e 15594541600 11 7 2 Schedule The notifications scheduling menu is where you will tell the NetGuardian exactly which days and times you want to receive alarm notifications You se...

Страница 56: ...closure is an alarm When polarity is reversed a normally closed alarm point is clear when closed Notification Devices Check which notification device s 1 through 8 you want to send alarm notifications...

Страница 57: ...The Provisioning Controls screen Basic Controls Configuration ID ID number for the control relay Description User definable description for the NetGuardian s control relay Momentary Time Control on t...

Страница 58: ...sed if build option was not selected These channels support the entire range of power inputs that the NetGuardian can support Channels 1 4 are user definable Each channel must be individually configur...

Страница 59: ...ser definable display units or optional choice between Fahrenheit and Celsius temperatures The most common are VDC Voltage H Humidity F Fahrenheit C Celsius Low Ref User definable lower reference scal...

Страница 60: ...guration state Also the NetGuardian s first D Wire sensor used to monitor the internal temperature The internal temperature sensor measures a range of 40 F to 180 F 40 C to 82 2 C within an accuracy o...

Страница 61: ...cord Freq The amount of time in minutes min or seconds s between each recorded sensor value Deadband The amount in native units that the channel needs to go above or below a threshold in order to caus...

Страница 62: ...Ping Targets menu Provisioning Ping Targets ID ID number for the ping target Enab Check this box to enable the ping target Description User definable description for the ping target Server IP or Hostn...

Страница 63: ...stem Alarms menu Editing System Alarms Pnt Point The system alarm point number Description Non editable description for this System housekeeping Alarm Silence Check this box to choose to silence this...

Страница 64: ...ser definable and allow you to choose the intervals between automatic refreshing of the unit s web browser interface Enter the amount of time in seconds sec or minutes m in the value field and click S...

Страница 65: ...ss or host name then click Sync Example us pool ntp org Note Make sure to configure DNS before using host name instead of IP address Time Zone Select your time zone from the drop down menu Adjust Cloc...

Страница 66: ...status will be displayed in green when the alarm condition is not present Click on Alarms in the Monitor menu to see if any base alarms have been triggered Basic Alarm Monitoring ID Alarm ID number D...

Страница 67: ...ardian s control 1 Select Controls from the Monitor menu 2 Under the State field you can see the current condition of the control 3 To issue the control click on a command OPR operate RLS release or M...

Страница 68: ...62 MOM Momentarily latch the relay then automatically release the relay The duration of the latch is defined in the Provisioning Controls menu...

Страница 69: ...nditions major under minor under major over minor over according to your temperature settings If configured under Provisioning Analogs your analog values will be displayed as a graphical gauge Selecti...

Страница 70: ...tion of each analog channel the current reading the units being read and alarm conditions major under minor under major over minor over according to your temperature settings If configured under Provi...

Страница 71: ...are not editable housekeeping alarms that are programmed into NetGuardian The Monitor System Alarms screen provides the status of the system alarms by indicating if an alarm has been triggered Under t...

Страница 72: ...ng values To create your Graph specify the Channel Analogs 1 6 or Sensors 1 16 Group Interval 1 120 minutes hours days or weeks the Group Function Average Min Max and Start End Times Once you have ent...

Страница 73: ...e over the lines to quickly view measurements date time and value within their context of the overall graphing trend Below the graph is a full textual list of all indexed points with their dates and v...

Страница 74: ...cated in the bottom left of the web interface Device Access Option Description Backup Config Backs up the units configuration settings Read Reads a configuration file from the unit Write Commits all c...

Страница 75: ...reen click the Restore Configuration link located in the System Controls section To upload firmware click on Upload on the top right corner of the web interface At the Firmware Load screen simply brow...

Страница 76: ...eceiving DTMF commands Voice Mode Receiving data through the Modem Data Mode Power Solid Green Power supply OK Off No voltage or power leads reversed Craft Flashing Green Transmitting data over craft...

Страница 77: ...iled 99 1 57 Display 2 Controls 99 1 1 18 Undefined 99 1 19 32 Ping Targets 99 1 33 64 Display 3 Analog 1 Minor Under 99 1 1 Analog 1 Minor Over 99 1 2 Analog 1 Major Under 99 1 3 Analog 1 Major Over...

Страница 78: ...Under 99 1 1 Digital sensor 1 Minor Over 99 1 2 Digital sensor 1 Major Under 99 1 3 Digital sensor 1 Major Over 99 1 4 Digital sensor 1 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 D...

Страница 79: ...Digital sensor 5 Major Over 99 1 4 Digital sensor 5 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 6 Minor Under 99 1 33 Digital sensor 6 Minor Over 99 1 34 Digital sens...

Страница 80: ...ital sensor 11 Major Over 99 1 4 Digital sensor 11 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 12 Minor Under 99 1 33 Digital sensor 12 Minor Over 99 1 34 Digital sens...

Страница 81: ...igital sensor 15 Major Over 99 1 4 Digital sensor 15 Sensor not detected 99 1 5 Control 99 1 9 16 Value 99 1 17 32 Digital sensor 16 Minor Under 99 1 33 Digital sensor 16 Minor Over 99 1 34 Digital se...

Страница 82: ...iagnose notification problems 46 Notification 6 failed A notification 6 event such as a page or email was unsuccessful Use RPT filter debug to help diagnose notification problems 47 Notification 7 fai...

Страница 83: ...ption Play user description Record user description Delete user description Return to Select Description Operate Relays Operate Relay Release Relay Momentary Operate Relay Return to More Options SNMP...

Страница 84: ...1 Address 2 Display 3 Point 4 Action 5 Tbl B6 6 Analog Channels Channel Entry 1 3 6 1 4 1 2682 1 4 6 1 Channel Number 1 Enabled 2 Description 3 Value 4 Thresholds 5 If Mj Mn is assumed Tbl B5 5 AlarmE...

Страница 85: ...1 6 0 Object 1 800 622 3314 Value 1 3 6 1 4 1 2682 1 4 4 1 0 Object 01 02 1995 05 08 27 760 Value 1 3 6 1 4 1 2682 1 4 5 1 1 99 1 1 1 Object 99 Value 1 3 6 1 4 1 2682 1 4 5 1 2 99 1 1 1 Object 1 Valu...

Страница 86: ...l must be set to none Flow control normally defaults to hardware in most terminal programs and this will not work correctly with the NetGuardian Q The LAN link LED is green on my NetGuardian but I can...

Страница 87: ...supports the bulk of MIB 2 Q Does the NetGuardian SNMP agent support both NetGuardian and T MonXM variables A The NetGuardian SNMP agent manages an embedded MIB that supports only the NetGuardian s RT...

Страница 88: ...rmation when you call our Technical Support representatives can assist you in gathering it Please write the information down for easy access Please have your user manual and hardware serial number rea...

Страница 89: ...old it harmless for and against any and all claims damages losses costs expenses obligations liabilities fees and costs and all amounts paid in settlement of any claim action or suit which may be asse...

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Страница 93: ...lightning unless and to the extent that the product specification provides for resistance to a defined disaster e damage caused by unauthorized attachments or modifications f damage during shipment fr...

Страница 94: ...duct manuals Product datasheets Exclusive user forms Expert tips on using your alarm monitoring equipment advanced techniques that will save you hours of work Educational White Papers deliver fast inf...

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