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How to Return Equipment for Repair
Please contact the DESTACO CAMCO Products Repair Department at (847) 459-5200 for a Return
Material Authorization Number (RMA#).
The following information is required of a unit for repair, conversion or warranty.
1. Purchase order number
2. Customer
name
3. Customer billing address
4. Customer shipping address
5. Person to contact, upon inspection, with delivery and price.
6. Telephone
number
7. Model number (located on name plate)
8. Serial number (located on name plate)
9. Description of defects, problems or circumstances.
DESTACO Repair Department will assess repairs by phone and estimate inspection fees or repair
costs.
Non-warranty inspection fees will vary depending on the size of the unit and optional equipment
mounted. These fees apply only if customer decides not to repair or replace subject unit.
Please return DESTACO equipment only (remove sprockets, pulleys, etc). This will reduce the
amount of disassembly time (saving labor costs) and will provide faster evaluation for quoting price
and delivery of repair or conversion.
Pack unit to protect it from weather or damage during shipping.
Place the (RMA#) on the outside
of the packaging for prompt service.
Contact DESTACO CAMCO Products Repair Department for the return shipping address.
Ship Warranty units via surface freight collect.
Ship Non-Warranty units to DESTACO transportation prepaid. DESTACO will not accept collect
shipments on non-warranty repairs
