851-738 Rev. A
Printed in U.S.A.
Dorner Mfg. Corp. reserves the right to change
or discontinue products without notice. All
products and services are covered in
accordance with our standard warranty. All
rights reserved. © Dorner Mfg. Corp. 2012
DORNER MFG. CORP.
975 Cottonwood Ave., PO Box 20
Hartland, WI 53029-0020 USA
TEL 1-800-397-8664 (USA)
FAX 1-800-369-2440 (USA)
Internet: www.dorner.com
Outside the USA:
TEL 1-262-367-7600
FAX 1-262-367-5827
Return Policy
Returns must have prior written factory authorization or they will not be accepted. Items that are returned to Dorner without
authorization will not be credited nor returned to the original sender. When calling for authorization, please have the
following information ready for the Dorner factory representative or your local distributor:
1. Name and address of customer.
2. Dorner part number(s) of item(s) being returned.
3. Reason for return.
4. Customer's original order number used when ordering the item(s).
5. Dorner or distributor invoice number (if available, part serial number).
A representative will discuss action to be taken on the returned items and provide a Returned Goods Authorization (RMA)
number for reference. RMA will automatically close 30 days after being issued. To get credit, items must be new and
undamaged. There will be a return charge on all items returned for credit, where Dorner was not at fault. It is the
customer’s responsibility to prevent damage during return shipping. Damaged or modified items will not be accepted. The
customer is responsible for return freight.
Conveyors and conveyor accessories
Standard catalog conveyors
30%
MPB, 7200, 7300 Series, cleated and specialty belt
50%
AquaGard & AquaPruf Series conveyors
non-returnable items
Engineered to order products
case by case
Drives and accessories
30%
Sanitary stand supports
non-returnable items
Parts
Standard stock parts
30%
Plastic chain, cleated and specialty belts
non-returnable items
Returns will not be accepted after 60 days from original invoice date. The return charge covers inspection, cleaning,
disassembly, disposal and reissuing of components to inventory. If a replacement is needed prior to evaluation of returned
item, a purchase order must be issued. Credit (if any) is issued only after return and evaluation is complete.
Dorner has representatives throughout the world. Contact Dorner for the name of your local representative. Our Customer
Service Team will gladly help with your questions on Dorner products.
For a copy of Dorner's Warranty, contact factory, distributor, service center or visit our website at www.dorner.com.
For replacement parts, contact an authorized Dorner Service Center or the factory.
