EN
11
DUKA-MH-AIR-AWN-UG-11-19
PROBLEM
SOLUTIONS
Difficulty in pumping
up the awning.
1. The inflation valve is not fully screwed into the AirPole.
2. The deflation valves are open. Close.
3. Check the pump is working.
Part of the awning
does not inflate
The isolation valves that connect the AirPoles may not be open.
Open all internal isolation valves and the air will flow into all the AirPoles. Do not
close the valves during normal use.
Part of the awning does not
deflate
An isolation valve may have been closed. Locate and open.
The AirPoles are kinked
Add more air (9 psi).
If you suspect an air leak
1. Check that the inflation valve is properly closed and that the black ‘O’ ring seal is
in place.
2. Check that the top cap on the inflation valve is done up tightly
3. Check that all the deflation valves are closed
If you still suspect
an air leak
Close all the isolation valves in the awning. Wait for a while and then check
each AirPole for pressure. If there is reduced pressure in any AirPole check the
connecting hoses to make sure that the isolation valves are done up tightly and
are properly seated. If you still suspect a leak it will be necessary to investigate the
individual AirPole. See the AirPole repairing and changing section of this manual.
If you think your awning
has a water leak
Most suspected leakage is actually condensation (see condensation section of
this manual). This forms on the inside of the awning fabric. Try to increase the
ventilation by opening doors. A waterproof groundsheet will help stop moisture
from the ground causing condensation. The fabric, used to make this awning, has a
massive hydrostatic head, so it is extremely unlikely that it would leak.
If your awning has a water leak
at specific points/areas
The main seams of this awning have been factory taped to help prevent leakage
(not All-Season). Depending upon your expectations, it may be necessary to treat
the remaining seams with a seam sealant. Seam sealant should also be applied to
areas where the taping is damaged or has peeled away through wear and tear. It
can also be applied to areas where a leak may have developed. Kampa Dometic
seam sealant is available from your dealer.
If you think your awning has a
water leak at the beading that
attaches to the motorhome
It is not possible to hot air tape the join between the awning and the keder
beading. Therefore we use a special waterproof sewing thread. This thread swells
when wet to fill the needle holes but the thread needs to become wet several
times before it is totally effective. This is known as ‘weathering’.
Kampa Dometic AIR awnings are covered by a comprehensive guarantee and we offer an excellent aftersales service
that can be accessed through your supplying dealer. AirFrame - 2 years / Other components - 1 year
The guarantee covers manufacturing faults, materials and parts. The guarantee does not cover fading and UV
degradation, misuse, accidental damage, storm damage, permanent, semi-permanent* or commercial use. It does not
cover consequential losses. Please contact your supplying dealer to make a claim. This does not affect your statutory
rights.
* All-Season models have been designed for use on seasonal pitches.
Guarantee
The AirPoles do not need any maintenance but should be protected from damage during storage. Have any damage
repaired at the first opportunity.
Zips should be treated with care, use two hands to close and open and never tread on them. Never force a zip.
We strongly recommend that you carry a comprehensive spares kit including Kampa Dometic waterproof spray,
Kampa Dometic seam sealer and Kampa Dometic repair tape.
Repairs should only be made by a company authorised by Kampa Dometic or your supplying dealer. Repairs and
alterations made by an unauthorised company may invalidate your guarantee.
Troubleshooting
