Owner’s Guide
Страница 1: ...Owner s Guide ...
Страница 2: ...15 Systems 15 Account 16 Contacts 16 Resources 16 4 Activity Tracking 17 5 SmartFence Information and Alerts SmartCollar Information and Alerts 18 System Information and Transmitter Alerts 19 6 Hidden Fence Installation 22 7 SmartFence Features and Settings SmartFence Transmitter 24 SmartFence Collar 26 SmartFence Collar Batteries 28 SmartFence Collar Status Light 29 SmartFence Transmitter Mode an...
Страница 3: ...gets too close to the boundary Delivers a static correction if the dog does not retreat from the boundary Multi Tool Includes Magnet for changing training levels pg 28 Test Light for testing the collar stimulation pg 26 Contact Post Wrench for changing contact posts pg 26 Adjustable Collar Strap Attaches to the SmartCollar receiver Your Dealer will provide the correct size for your pet Contact Pos...
Страница 4: ...he Portal Accessories Training Leash Helps you properly introduce and train your dog to the Hidden Fence boundary The DogWatch SmartFence allows you to Monitor your Hidden Fence remotely Receive alerts related to your Hidden Fence Customize alerts for yourself and your contacts Monitor your pet s daily weekly monthly activity levels The containment features of the DogWatch Hidden Fence are indepen...
Страница 5: ...e Transmitter sends the radio signal to the Hidden Fence boundary wire communicates with Portal Updates once an hour Updates every 2 minutes The Communication Portal Receives information from the SmartFence Transmitter and Collar Sends information and notifications to desktop and mobile devices HOW IT WORKS COMMUNICATION PORTAL ROUTER Hidden Fence TRANSMITTER SMARTCOLLAR COMPUTER MOBILE DEVICES ...
Страница 6: ...an alert if the Boundary Loop wire is disconnected or broken You will also hear an alarm coming from the Transmitter A notification will appear on the WebApp The notification will disappear after the boundary wire is repaired May take up to 2 minutes to reset No Collar Connection Sends an alert if your SmartCollar does not connect with the Portal for more than 10 hours This could be triggered by a...
Страница 7: ...sier when you are adding the system information to the WebApp The UIDs can be found on a label on the back of each of the system components XXXXX THE SMARTFENCE WEBAPP The SmartFence WebApp is where you find information about SmartFence system settings SmartFence system alerts Your pet s activity The WebApp can be opened from a desktop or laptop computer a tablet or a phone using Internet browsers...
Страница 8: ... _______________________________________________ Fill in the CREATE ACCOUNT fields Customer email Password Confirm Password Read Accept Privacy Policy and Terms of Use Click Next to continue setup 2 IMPORTANT Check your email address Make sure it is correct WEB APP SETUP 2 Open the WebApp Open the browser on your smartphone tablet or computer Works best on Chrome or Safari Go to smartfence dogwatc...
Страница 9: ...ck Collar to add additional Collar UID or Click NEXT to finish system setup Fill in CHOOSE A COUNTRY field Select your Country from dropdown menu Click NEXT 4 Fill in USER PROFILE fields First Name Last Name Cell Phone Number for text alerts Street Address City Pick State from dropdown menu enter Zip Code Select your Time Zone from dropdown menu Click NEXT 5 2 ...
Страница 10: ...r Pet or Complete Setup 6 CONGRATULATIONS you have completed the SmartFence Profile Interpreting the Home Screen Icons The Loop Icon indicates Transmitter and Boundary Loop status Green Boundary Loop is connected to Communication Portal and working properly Red No Power Wire Break On Battery Backup Lightning or Surge Damage No communication The Paw Icon indicates Collar status Green Collar is conn...
Страница 11: ...ion and add additional collars SYSTEMS View transmitter settings edit system information and add additional systems ACCOUNT View and edit account details password name and contact information CONTACTS Edit contact information alert preference text and or email and add additional contacts RESOURCES Access the SmartFence Quick Start Guide Owner s Guide FAQs Troubleshooting Tips and other helpful inf...
Страница 12: ... screen x Confirm by clicking Add This SmartFence Icon should now appear on your mobile device Home screen and is the link to your SmartFence WebApp Click the icon to open the SmartFence WebApp Android u Go to smartfence dogwatch com on your mobile browser Chrome is recommended v Click on the Menu Button w Select Add to Home screen x Confirm by clicking Add Older Androids u Go to smartfence dogwat...
Страница 13: ...bApp COMMUNICATION PORTAL INSTALLATION The lights on your Portal let you know that your system is working properly Collar Status Light Internet Connection Status Light Boundary Loop Status Light Boundary Loop Status Internet Connection Status Collar Status Power Supply Port Ethernet Port Antenna Rear View 2 STEP 3 COMMUNICATION PORTAL SETUP ...
Страница 14: ...rtal Power Outlet Home Router Portal Power Outlet j k l Boundary Loop Internet Collar Green Connected Working Connected to Internet Connected Working Green Red Initial connection to Portal not yet made N A Initial connection to Portal not yet made Red No power wire break surge dam age etc Not connected to Internet check router Low or dead battery damage out of range Connection Time up to 2 minutes...
Страница 15: ...ontacts G Resources B Manage ALERTS Turn Alert settings on off Wire Break Collar Battery Low On Battery Backup No Communication Collar No Communication Transmitter A Manage PETS Displays SmartFence Collar information for each Pet Collar UID System location Link to View and Edit your Pet s Profile Pet Name Photo Collar UID Gender Breed Size Date of Birth Link to Add Pet screen ...
Страница 16: ... Link to Edit your Pet s Collar information Collar UID System Location Link to Add Collar screen D Manage SYSTEMS Displays SmartFence System information Portal UID Transmitter UID Collar UID Displays Transmitter information pg 25 Training Mode Rate Range Frequency Link to Edit Update your System information System Name Dealer ID Number Portal UID Transmitter UID Collar Connections Displays your Do...
Страница 17: ...ther Contacts you have added to the WebApp Name Phone Email Allows you to turn text and or email Alerts on off for each Contact Link to Add Contact screen Name Phone Email Call your DogWatch Dealer WEB APP SETTINGS CONFIGURATION 3 G RESOURCES Link to important resources on the full website QuickStart Guide Owner s Guide FAQ s Training Tips Troubleshooting Warranty Information RESOURCES QUICK START...
Страница 18: ...s The collar will store up to 12 hours of activity data When the collar reconnects to the Portal the stored data will be added to your activity graph during the next hourly update The Collar does not need to be in transmission range of the Portal for the Hidden Fence to work The Hidden Fence signal from your boundary wire continues to work even when the collar is not connected to Portal The Activi...
Страница 19: ...ave associated with this collar UID System Identifies which system is connected home lake house etc ALERT NOTIFICATIONS ALERT Red Paw Red Alert Bar SmartCollar Status Green Collar is connected to Communication Portal and working properly Red Low Battery Dead Battery Chew Damage Out of Range No communication The collar sends a new status update to the Portal once an hour Therefore it may take up to...
Страница 20: ...p and will disappear when the SmartCollar reconnects to the Portal Hi John it appears that Maxwell s collar battery is getting low Give DogWatch a call 800 793 3436 to order a new battery Thanks Hi John there have been no recent updates from Maxwell s collar Please check to be sure the battery is live and it is working properly Call 800 793 3436 for assistance SMARTFENCE INFORMATION ALERTS 5 To pr...
Страница 21: ...ws the Rate setting of the Transmitter pg 25 Range Shows the Range setting of the Transmitter pg 25 Frequency Shows the Frequency setting of the Transmitter 4 or 8 KHz Dealer Shows the name of your local DogWatch Dealer Home Delete Edit ADD SYSTEM Transmitter status Green Transmitter is connected to Communication Portal and working properly Red On Battery Back up Wire Break No communication The Tr...
Страница 22: ...ear on the WebApp and the Boundary Loop status light on the Portal will turn red There will also be an audible alarm from your Transmitter and the green Loop Monitor Display light will go out The alert will turn off when the wire is repaired Call your DogWatch Dealer if you need assistance NO COMMUNICATION A No Communication alert is sent when the Portal has not received an update from the Transmi...
Страница 23: ...t receiving a warning signal or correction such as where the wire travels from the house to the boundary perimeter Signal Field The signal field is typically set at 3 to 6 feet each side of the wire but can be set from 1 to 10 feet each side The signal field is adjusted by the Range Control on the Transmitter Your Dealer will determine an appropriate signal field for your pets and will set the Tra...
Страница 24: ...g the SmartCollar Keep the Transmitter and SmartCollar out of reach of children Never attempt to service the Transmitter or SmartCollar yourself Be sure your Transmitter and surge protector are properly grounded Fit the collar snugly around your dog s neck It should be touching the skin without creating pressure where it touches Remove the collar regularly and check the dog s neck for irritation W...
Страница 25: ...und Wire The green ground wire connects to the Transmitter at the location labeled GND The round connector on the green ground wire is attached under the screw on the outlet faceplate It will however only be effective if your outlet is properly grounded If you have any questions about having a properly grounded outlet consult your local electrician 5 Boundary Loop Plug Your system includes a zip c...
Страница 26: ...atch Dealer before making any adjustments yourself Signal Field The signal field the area in which the dog s receiver collar detects the signal has two areas The outer most part of the signal field 13 of the signal field triggers an audible warning If your pet continues further into the signal field he will receive a correction To prevent your dog from entering the signal field and remaining in th...
Страница 27: ...Level pg 28 6 Battery Cap Tool This is used to tighten or remove the battery cap 7 Contact Post Wrench Use to securely fasten Contact Posts 8 Test Light The test light allows you to test the receiver Hold the test light over the contact posts and carry the receiver into the signal field a few feet from the ground When the receiver picks up the correction signal from the boundary wire the test ligh...
Страница 28: ... FM design allows the SmartCollar to recognize and activate only to our unique radio signal This protects your pet from unintentional correction caused by stray radio signals which may be emitted by other electronic devices AutoMemory Our patented AutoMemory feature automatically adjusts the correction level of the receiver when your pet challenges the boundary When the receiver is set to one of t...
Страница 29: ...e SmartCollar Receiver has seven levels of correction plus Audible Only SMARTFENCE FEATURES SETTINGS Resetting the Low Battery Light 1 Remove the old battery 2 Before inserting a new battery let the SmartCollar sit for five minutes with no battery If you forget to wait prior to inserting a new battery the low battery light will continue to blink red until it automatically resets itself after 24 ho...
Страница 30: ... the receiver in the signal field the status light will flash green when the SmartCollar is in the audible zone and will flash red and green when the SmartCollar is in the correction zone Correction Alert TattleTale You will be able to tell if your pet has tested the boundary by looking at the status light The status light will double flash green every 40 seconds during the 24 hour period after th...
Страница 31: ...ining level If Your Dog Is Hard To Train Training Levels 5 6 and 7 are specifically designed to meet the needs of hard to train or stubborn dogs These settings will provide the extra correction that some dogs need as part of their training Multiple Dogs Our receivers allow you to select individual settings for each dog This means that one SmartCollar can be set to Audible Only during training whil...
Страница 32: ...MANAGE ALERTS Green mean Alert is ON Red means Alert is OFF o Make sure the UIDs are entered correctly in the WebApp o Make sure your Email and cell phone number are correct GO to SETTINGS CONFIG ACCOUNT INFO o Is your Communication Portal connected to Internet o Try restarting your Portal by disconnecting power waiting 30 seconds and reconnecting I am not seeing my pet s activity on my SmartFence...
Страница 33: ...f your mobile device for easy access For more information about how to access setup and save the WebApp please see the WebApp setup instructions pg 7 11 4 What happens when my dog s SmartCollar travels out of range of the Communication Portal The SmartCollar is designed with the understanding that your pet will probably spend time in parts of the yard that may be beyond the transmission range of y...
Страница 34: ...uch as Staples or Best Buy 1 Never call your dog to come or give a recall command when you are outside the flag line 2 Never walk your dog through the flags during the training process 3 Always reinforce the retreat concept by shaking the flag while saying Watch out and commanding back back back when your dog receives an audible warning or a correction during the training process 4 Keep the traini...
Страница 35: ...xpress and implied warranties or merchantability or fitness for a particular purpose As a condition of this Warranty customer must a Submit your Warranty registration automatically by completing your SmartFence WebApp setup b Notify your authorized DogWatch Dealer of your claim within the Warranty period c Mail product insurance and postage prepaid to your authorized DogWatch Dealer DogWatch Inc s...
Страница 36: ...ER S DOG S COULD CAUSE HARM TO ITSELF OR OTHERS INSIDE OR OUTSIDE THE FENCED PREMISES CUSTOMER SHOULD TAKE ADDITIONAL MEASURES TO RESTRAIN THEIR DOG S SMARTFENCE LIMITATIONS SmartFence alerts do not in any way obligate DogWatch or the local DogWatch Dealer to remedy the issue Customer is at all times responsible for their pet and for maintaining their Hidden Fence system in proper working order In...
Страница 37: ...itter SF T 10 2 Portal SF P 10 3 SmartCollar SF C 10 This device complies with Industry Canada regulations Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equi...
Страница 38: ...e certification a été approuvé par Industrie Canada pour fonctionner avec les types d antenne énumérés ci dessous et ayant un gain admissible maximal Les types d antenne non inclus dans cette liste et dont le gain est supérieur au gain maximal indiqué sont strictement interdits pour l exploitation de l émetteur This device complies with Industry Canada s licence exempt RSSs Operation is subject to...
