471
Ap
pe
ndi
x/
Tro
ub
le
sho
ot
ing
p
First of all, check to see if you need to update the software program and then
update it if required. See page 483 for how to update software programs.
Troubleshooting
Problem
Check point
Reference
The FOMA terminal
does not turn on.
(Cannot use)
p
Make sure the battery is attached to the FOMA
terminal correctly.
p
Make sure the battery is fully charged.
p
If the mova is usable in Dual Network Service, the
FOMA service is not available. Is the FOMA
terminal usable? For details, refer to “Mobile
Phone User’s Guide [Network Services]”.
40
41
410
Cannot dial by
pressing numeric
keys.
p
Make sure Keypad Dial Lock is deactivated.
p
Make sure Restrict Dialing is deactivated.
p
Make sure Lock All is deactivated.
p
Make sure Self Mode is deactivated.
125
128
118
119
Dialing fails and
cannot get through to;
a busy tone sounds.
p
Enter the phone number after you listen for the dial
tone.
—
Dialing fails and
cannot get through to;
the guidance requires
to check the dialing
procedure.
p
Make sure the phone number contains a city code.
50
“
” appears and
cannot make calls.
p
You may be out of the service area or weak radio
waves are being received.
44
Pressing keys are
null.
p
This may be because Lock All is activated.
p
This may be because Key Lock is activated.
p
This may be because “Side keys guard” is set to
“ON”.
118
126
126
Alert beeps.
p
The battery runs short. You need to charge.
41
Cannot charge.
(The Call/Charging
indicator of the
FOMA terminal does
not light, or it
flickers.)
p
Make sure the battery is attached to the FOMA
terminal correctly.
p
Make sure the power plug of the adapter is
securely inserted into outlet.
p
Make sure the adapter and the FOMA terminal are
firmly connected.
For AC adapter (option), make sure its connector is
firmly connected to the FOMA terminal or a
desktop holder (option).
40
42
The display grows
dark, showing
nothing.
p
Make sure Power Saver Mode is deactivated.
106
Different ring tones
sound for incoming
mail.
p
This may be the mail from a party whose mail ring
tone is set by the setting items in the Phonebook.
p
This may be the mail from a party stored in a group
set with a mail ring tone by Group Setting.
85
87
When a call or mail
message comes in,
the Call/Charging
indicator lights/
flickers differently.
p
This may be the call or mail message from a party
for whom you have set “Illumination/Mail
illumination” by setting items in the Phonebook.
p
This may be the call or mail message from a party
stored in a group set with “Illumination/Mail
illumination” by Group Setting.
85
87
Images or melodies
selected in the
functions are not
played back; they are
played back at the
default setting.
p
Make sure the UIM that was inserted when you
obtained images or melodies is inserted.
39
Cannot watch a 1Seg
program.
p
You may be out of the terrestrial digital TV
broadcasting service area or weak airwaves are
being received.
p
Make sure Channel Setting is set.
244
246
Cannot perform data
transfer.
p
Make sure that you do not use a USB hub. If you
use a USB hub, the devices may not work
correctly.
—
Problem
Check point
Reference
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