461
Appendix/External Devices/Troubleshooting
Warranty and After-Sales Service
❖
Warranty
・
FOMA terminal is provided with a written warranty. Make sure that you receive
it. Check the written contents and items such as "shop name/date of purchase"
and keep it in a safe place. If it does not contain the necessary information,
immediately contact the shop where you bought it. The warranty is valid for a
period of one year from the date of purchase.
・
This product and all accessories are subject to change, in part or whole, for the
sake of improvement without prior notice.
・
Since troubles, repair or other handling of FOMA terminal may cause contents
in the phonebook etc. to be modified or deleted. DoCoMo recommends making
a copy of the phonebook data etc., in case. And, in repairing etc. of FOMA
terminal, information downloaded through i-mode or i-
α
ppli is not transferred
to repaired FOMA terminal with some exceptions according to the copyright
law.
*
The data of phonebook, i-motion or data used by i-
α
ppli in FOMA terminal can be saved
in microSD card.
*
This FOMA terminal allows you to save phonebook and other data in Data Center by
using Data Security Service (a charged service requiring subscription).
*
If a PC is available, you can use DoCoMo keitai datalink (
→
P404) and FOMA USB
Cable with Charge Function 01/02 (optional) or FOMA USB Cable (optional) to transfer
stored contents in phonebook etc. to the PC and store.
❖
After-Sales Service
■
When problems occur
Before requesting repair, read the section of "Troubleshooting" (
→
P453). If the
problem still persists, contact "Repairs" on the back of this manual.
■
If the result of inquiries indicates that a repair is required
Take your FOMA terminal to DoCoMo-specified repair office. Be sure to check the
opening hours of the office before you go. Note that you must bring the warranty.
■
In the warranty period
・
FOMA terminal is repaired at no charge subject to the conditions of the
warranty.
・
The warranty must be presented to receive warranty service. The subscriber is
charged for the repair of items not covered in the warranty or repairs of defects
resulting from misuse, accident, neglect, etc. even during the warranty period.
・
The subscriber is charged even during the warranty period for the repair of
failures caused by the use of devices or consumable items that are not DoCoMo-
specified.
・
The subscriber is charged for the repair of the color LCD or connector if broken
after purchase.
■
Be careful that repairs may not be possible in the cases below.
・
When judged as malfunction due to moisture at the repair office (e.g. when
detected in a moisture seal reaction)
・
When corrosion due to moisture, condensation, perspiration, etc. is detected, or
if any of the internal boards are damaged or deformed (Also, repairs may not be
possible when external connection jack, earphone/microphone jack, liquid
crystal are damaged or the terminal is rifted)
*
Even in case that a repair is possible, since those conditions are outside the range of the
warranty, a repair is charged.
■
After expiration of the warranty
・
All repairs that are requested are charged.
■
Replacement parts
・
Replacement parts (parts required to maintain the product functions) are
basically kept in stock for at least 6 years after termination of production.
However, repair may not be possible due to lack of repair parts etc. Depending
on the nature of the required repair, it may still be possible to repair your phone
even after this period. Call the contacts listed on the back of this manual,
"Repairs".
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