Installation and User Manual
Appendix A – Troubleshooting and Error Codes
A1 - ProFusion D does not power up correctly
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Check that the power cord is secured in the rear of ProFusion D.
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Check that the Standby button has been pressed.
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Check that there is power at the AC outlet by plugging in another appliance.
A2 - ProFusion D does not output audio
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Check that all audio connections to the speakers and amplifier are correctly and
firmly attached.
•
Ensure that amplification equipment is connected to Zone 1 on the rear panel of the
player and that Messaging On Hold equipment is connected to Zone 2.
Outputs for
Zones 3 and 4 are not used.
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Ensure the volume level of the amplification equipment is turned up sufficiently.
A3 - Music Skips
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Confirm that the surface ProFusion D sits on is securely fastened and level.
•
Examine and clean ProFusion D disc using a standard CD cleaning kit. (In North
America, this is available from DMX MUSIC. Contact Customer Support for details.)
A4 - Disc will not play or ProFusion D rejects the disc
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Examine and clean the ProFusion D disc using a standard CD cleaning kit. (In North
America, this is available from DMX MUSIC. Contact Customer Support for details.)
•
Verify that the disc is a ProFusion D disc. ProFusion D will only play discs specifically
produced for the platform.
A5 - ProFusion D Start Up Beep Codes
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2 beeps, approximately 2 seconds apart: Correct start
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3 quick beeps and the CD tray opens: Starting up with incorrect CD type in tray.
If the troubleshooting tips provided above do not restore your ProFusion D service, please
call your region’s Customer Support number (see Appendix B.)
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