CarScope VISO
Getting started manual
DITEX
Version 2.0/2016-08-30
- 11 -
www.equipmentland.nl
14. CarScope VISO troubleshooter
Problem description
Possible reasons
Solution
Device cannot be switched
on
and display is black
(inactive)
green “OK” LED is not
active
No battery is installed
Install a 2600mAh 18650 Li-Ion battery
Battery is not installed properly
Check the battery polarity
Battery is completely
discharged
Charge the battery and try again
Power on button is not pressed
for at least 4-5 seconds.
Press the power on button for at least 3-5
seconds to turn on the device.
Power on button is pressed
immediately after the battery is
installed.
You’ll have to wait for at least 10 seconds
after installing the battery before pressing
the power on button.
Other not listed reason
Contact us to solve the problem
Device switches on and
immediately switches off
Battery is discharged
Charge the battery and try again
Battery poor connection
Check battery connection
Other not listed reason
Contact us to solve the problem
Device cannot be switched
off
Your fingers are greasy or
moist
Try tapping several times until the device
switches off.
Touch screen display problem
or other hardware problem
Hold the power button for at least 10
seconds to turn off the device and try
again. If the problem persists again than
contact us.
Other not listed reason
Remove the battery and insert it again.
Cannot update the
firmware
File system error
Error code:1
?
There is no firmware file in the
FWUPDATE directory on the
micro SD card
Put a firmware file in the FWUPDATE
directory on the micro SD card and select
Firmware Update again
File system error
Error code:3
Internal micro SD memory
card is faulty or not installed
properly
Remove the red protective rubber on the
right side of the device and open the
plastic panel to the right. Check the micro
SD card and replace it if needed.
SD card is not ready
Internal micro SD memory
card is faulty or not installed
properly
Remove the red protective rubber on the
right side of the device and open the
plastic panel to the right. Check the micro
SD card and replace it if needed.
No USB connection to the
computer
Data management is not
selected from the home screen
Select Data management from the home
screen
USB cable is faulty
Replace the USB cable
Computer USB port is faulty
Connect to another USB port or other
computer
CarScope device is not
switched on
Switch on the device
No or partially missing help
files
There are missing help files
from the micro SD memory
card
Ask us for the needed files.
.
