Dish Network DuoDVR ViP 622, Руководство пользователя

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152
Residential Customer Agreement
Appendix
E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail,
neglect or refuse to make timely payment for your Services, we may disconnect your Services, and in such event
we will be wholly relieved from any and all of our duties and obligations under this Agreement. If your Services are
disconnected for non-payment or any other reason, DISH Network may require that you pay, and you agree to pay,
before we reconnect your Services, all past due charges, a Restart Fee, a deposit equal to a minimum of two
months’ service charges (or in the case of a restart under a Pre-Pay Promotion, one month’s service charges), and
all outstanding balances accrued through the date of such disconnection. If your Services are disconnected for non-
payment or any other reason, you will no longer be eligible, even if you pay to restart your Service, to receive any
remaining credits or promotional pricing that you would have been eligible to receive had your Services not been
disconnected. Unless required by applicable law, deposits will not be held segregated from other funds and will not
earn or accrue interest. Promotional pricing is valid only at the time of installation.
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to
assert any other right that we may have against you, including without limitation, any breach of any agreement you
may have with DISH Network or one of our affiliates, you agree to pay the reasonable costs of such collection or
other action. These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’
fees and court costs. If you believe you have been billed in error or you would like to make any other requests for a
billing statement credit, you must contact our customer service center by telephone or in writing within twenty (20)
days after the date you receive the bill for which you are seeking correction. Failure to timely notify us of a dispute
will constitute your acceptance of the corresponding bill. You must pay undisputed portions of any billing statement
before the next billing statement is issued or you must pay a Late Payment Fee. All payments for Services must be
made directly by you to us, unless we authorize otherwise; for example, DISH Network shall have no obligation to
provide Services for which payment is made by you to a third party or payment is made by a third party on your
behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply
when billing is provided through a third-party billing agent, including without limitation, a local telephone company.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or
we otherwise disconnect your Services, in each case as provided herein or in any applicable Promotion Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone
number, e-mail address or mailing address set forth at the top of the Agreement. Please be aware that certain
promotions have an optional or mandatory term commitment period and if you cancel your Services prior to the
expiration of an applicable optional or mandatory term commitment period, certain early termination or cancellation
fees may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your
Services, DISH Network may disconnect your Services at any time without notifying you if: (i) you fail to pay any bill
in full when it is due; (ii) we receive confirmation that you have received Services, or any part of the Services,
without paying for them; (iii) you otherwise violate the terms and conditions of this Agreement or any applicable
Promotion Agreement; (iv) you transfer, encumber or relocate any leased Equipment (unless you relocate such
Equipment as part of a residential move into an area within which you can permissibly continue to receive such
Services); (v) you assign or attempt to assign any of your rights, duties or obligations under this Agreement or any
applicable Promotion Agreement; (vi) you are receiving Services through a third-party billing agent and become
ineligible to receive applicable services provided by such third-party billing agent; or (vii) you commence any act or
filing of bankruptcy or bankruptcy proceedings are commenced against you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding
balances accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges
for Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in
connection with the cancellation of Services. If you received a discounted price due to a promotion, and you cancel
prior to any applicable expiration of that promotion, you are not entitled to any refund or credit for the unused
portions of such discounted price. If you received a discounted price in exchange for your agreement to pay for your
Services on a multi-month basis, and you cancel your Services prior to the expiration of your multi-month
subscription, you are not entitled to any refund or credit for the unused portions of your multi-month subscription.
4. EQUIPMENT
A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting
primarily of a DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s),
satellite antenna(s), and low noise block converter(s) with integrated feed(s) (collectively, “Equipment”).
B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If
we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial
receiver, subject to the limitations of your television equipment. All of your receivers must be located at the same
residence and continuously connected to the same land-based telephone line and/or broadband home network. If
you wish to receive Services at two different residential locations, you must open a separate account for each
location, unless otherwise specifically authorized by DISH Network. You may not directly or indirectly use a single
account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the
same residence and connected to the same land-based telephone line and/or broadband home network. If we later
determine that you did, we may disconnect your Services and, in addition to all other applicable fees, you agree to
pay us the difference between the amounts actually received by us and the full retail price for the Services
authorized for each DISH Network receiver on your account.