29
5 Troubleshooting
GB
5
Troubleshooting
5.1
Before you send in the appliance
Before sending the appliance to Royal
Appliance Customer Service, use the following table to check
if you can solve the problem yourself.
WARNING:
Never use a defective appliance! Always switch off the appliance and disconnect it from the mains
before starting troubleshooting
Z
Chapter 3.2, "Switching off and retracting the power cable"
.
Problem
Possible cause
Solution
The vacuum
cleaner stops
suddenly
The overheating protection has
tripped (possibly due to blocked
suction channels, filters, or simi-
lar).
Switch the appliance off and pull the plug out
of the socket.
Eliminate the cause of overheating
(e.g. blocked suction channels, filters, etc.).
Wait for about 45 minutes. After the appli-
ance has cooled off, you may switch it on
again.
Appliance is unu-
sually loud or the
dust container lev-
el indicator
(Fig. 1/18) is lit
The dust container is full.
Empty the dust container,
Z
Chapter 4.1,
"Emptying the dust container"
.
The filters are dirty.
Clean the filters,
Z
Chapter 4.3, "Cleaning
the central lamellae filter and the motor pro-
tection filter"
that is
Z
Chapter 4.4, "Cleaning
the hygienic exhaust filter"
.
Nozzle, telescopic tube or suction
hose are blocked.
Remove the obstacle. If necessary, use a
long wooden rod for this (e.g. a broomstick).
Even though none
of the above prob-
lems occur, the
suction is not sat-
isfactory
The brush/nozzle you have cho-
sen does not suit the flooring.
Select the right brush/nozzle for the type of
floor you want to clean,
Z
Chapter 2.3, "Us-
ing other nozzles (accessories)"
.
The position of the "carpet/hard
floor" selector is not unsuitable for
the floor.
Set the "carpet/hard floor" selector to the
correct position for the type of floor,
Z
Chapter 3.1, "Vacuuming"
, step 4 you
want to clean.
The power setting selected does
not suit the flooring.
Set the suction power control to the correct
position for the type of floor,
Z
Chapter 3.1,
"Vacuuming"
, step 5, you want to clean.
The bypass vent (Fig. 12/1) is
open.
Close the bypass vent (Fig. 12/1).
NOTE:
If you cannot solve the problem following these instructions, contact our service hotline or the
Royal Appliance customer service (
Z
Page 104, "International Service"
).
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