49
7 Troubleshooting
GB
7
Troubleshooting
7.1
Before you send in the appliance
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow
the procedure in the following table to check if you can solve the problem yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance, put it into the
neutral position, and disconnect it from the mains before starting troubleshooting
Z
Chapter 4.6,
“Putting the device into the neutral position”
.
Problem
Possible cause
Solution
Appliance will
not go into op-
erational readi-
ness mode or
suddenly stops
producing
steam.
Water tank has not be mount-
ed correctly.
Mount the water tank again,
Z
Chapter 3.1, “Fill-
ing the water tank”
.
Water tank is empty.
1.
Switch off the device, put it into the neutral
position, and pull the plug from the socket,
Z
Chapter 4.6, “Putting the device into the
neutral position”
.
2.
Fill the water tank,
Z
Chapter 3.1, “Filling the
water tank”
.
3.
If the overheating protection has tripped, wait
about 45 minutes before connecting the ap-
pliance again.
The overheating protection
device has tripped due to an
empty water tank.
Cleaning per-
formance is not
satisfactory
even though the
appliance is
working fine.
The floor was not cleaned be-
forehand with a vacuum
cleaner or brush.
Ensure that the floor has been cleared of loose
dirt before cleaning with the steam mop.
Stains are stubborn.
Repeat the cleaning process several times.
If that is not enough, remove the stain before
steam cleaning.
Micro-fibre cleaning cloth is
dirty.
1.
Switch off the device, put it into the neutral
position, and pull the plug from the socket,
Z
Chapter 4.6, “Putting the device into the
neutral position”
.
2.
Wait for about 5 minutes. You can now re-
move the cold micro-fibre cleaning cloth and
replace with a fresh one,
Z
Chapter 7.2, “Ac-
cessories and spare parts”
.
Water filter cartridge is worn
out.
Replace the water filter cartridge,
Z
Chapter 6.1,
“Checking/replacing the water filter cartridge”
.
NOTE:
If you cannot solve the problem following the above table, contact our service hotline (
Z
Page 51,
“Warranty”
) or the Royal customer service (
Z
Page 172, “International Service”
).
02_M318_gb.book Seite 49 Montag, 21. März 2011 1:15 13